Topaccessdocmon Error Conditions - Toshiba GL-1010 Administrator's Manual
Toshiba gl-1010 office mfp
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Also See for GL-1010:
- Operator's manual (126 pages) ,
- Network fax manual (98 pages) ,
- Network fax operators manual (88 pages)
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controller, then the copier. See
page 44 for instructions.
Jobs Log Status Unserviceable
Problem Description
Unless there is a hardware error, a job is considered unserviceable if the
controller does not support the features selected for the job. This most
often occurs when a non-TOSHIBA driver is used to submit a job to the
controller.
For example, it is possible to select an HP LaserJet driver in a Windows
environment and direct it to the network port to which the controller is
attached. Since the default configuration is PCL, the controller may not
recognize that the print commands are coming from a non-TOSHIBA
driver and request services the controller does not provide.
Corrective Action
1
Only use TOSHIBA drivers, PPD file (Macintosh), and Unix filters to
print to the TOSHIBA controller. For instructions on installing
TOSHIBA client software, refer to the Operator's Guide.
2
Make sure that the driver network port is mapped to the correct
controller. For more details, refer to the Operator's Guide
TopAccessDocMon Error Conditions
TopAccessDocMon Status: The Controller is not
responding
Problem Description
The status bar reads, The controller is not responding and the
broken connection icon is displayed in the taskbar.
Technically, this icon means that the SNMP manager on the client
machine cannot communicate with the SNMP agent on the controller.
Several error conditions can cause this status:
The network connection between the client and the controller has
been broken.
The controller IP or IPX Address has changed and the client is still
using the old address.
GL-10x0 Administrator's Guide
Shutting Down the Controller
on
337
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Table of Contents
Troubleshooting
