System Status - Toshiba Strata DK14 General Description Manual
Digital business telephone solutions
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Also See for Strata DK14:
- Installation and maintenance manual (724 pages) ,
- Programming manual (424 pages) ,
- System administrator manual (56 pages)
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00:00
6/10/97
23:59
6/10/97
L og in
T i me
T im e
H H MM
( Hr s )
H an dl ed
5 0 0
1 . 0
6 0 0
2 . 3
7 0 0
3 . 0
8 0 0
4 . 7
9 0 0
5 . 0
1 0 0 0
5 . 0
1 1 0 0
5 . 0
1 2 0 0
5 . 0
1 3 0 0
4 . 7
1 4 0 0
2 . 4
1 5 0 0
2 . 0
40 . 0
T o t a l s :
Figure 48
SMIS ACD Supervisors Group Report - Daily
System Status
Figure 49
shows the system status report. It summarizes the call handling characteristics of a group
during the current report interval. Statistics include:
Number of calls offered, answered, overflowed, and lost
Average talk time, after-call time, and handling time
Number of calls delayed (held in queue)
Service level percentage
Average and maximum delay time
Maximum number of calls in queue at one time.
00 :0 0
6 / 1 0 / 9 7
23 :5 9
6 / 1 0 / 9 7
Tim e
H HM M
O f f e r ed
600
9
700
10
800
27
900
24
1000
26
1100
23
1200
20
1300
16
1400
23
1500
14
1600
1
TO TL
193
Figure 49
SMIS System Status Report - Daily
Strata DK Feature Description 5/99
A C D S u p er v i s o rs G rou p Re po rt—D a i l y
ACD Group: 1
AC D G ro up Re lated W ork
A v g
A v g
A v g
C a lls
T a lk
W or k
Hn d l n g
( S ec . )
( S ec . )
( S e c . )
0
0
0
0
6
2 98
4 4
3 42
21
2 42
4 0
28 2
15
3 73
2 7
40 0
20
3 29
3 1
36 0
19
3 54
3 3
38 7
17
3 11
2 3
33 4
21
3 28
2 4
35 2
13
1 95
3 4
22 9
8
5 64
4
56 8
10
3 70
1 0
38 0
15 0
3 26
2 7
36 3
System Sta tus R epor t – Da i l y
A C D G ro u p : 1
N u m ber of C al l s
A v g Le ng t h
H an dl ed
T al k
Af t e r
Pr i m a r y
O v er f l ow
Lo s t
T i me
( se c . )
( s ec . )
8
0
1
3 14
10
0
0
3 78
25
0
2
7 03
24
0
0
6 41
26
0
0
3 96
19
0
4
4 04
20
0
0
4 41
13
0
3
3 91
20
0
3
6 14
12
0
2
6 22
1
0
0
6 94
178
0
1 5
5 14
Pa g e 1
R ec ei v e d
A v a i l
A ux .
T i me
Wo r k
Ag nt
( H r s .)
( H rs .)
Pr o d
Ca l ls
0 .0
0 . 0
0 .0 0
0
1 .2
0 . 0
7 6. 9
0
1 .2
0 . 0
9 4. 8
0
0 .8
0 . 0
5 2. 4
0
1 .2
0 . 0
6 4. 0
0
0 .9
0 . 0
5 8. 8
0
0 .9
0 . 0
4 9. 6
0
0 .3
0 . 0
4 7. 0
0
1 .2
0 . 0
4 3. 1
0
0 .0
0 . 0
5 2. 5
0
0 .1
0 . 0
5 7. 7
0
7 .8
0 . 0
6 5. 7
%
0
Pa g e 1
D e l a y e d C a l l I n f o r ma t i o n
H n d l n g
C a l l s
Se r v .
A v g
Ca l l
T i m e
D e l a y e d
L e v e l
D e l a y
( s e c . )
( % )
( s e c . )
30
3 4 4
7
1 1 . 1
1 9 0
26
4 0 4
7
3 0 . 0
1 3 3
17
7 2 0
1 5
3 7 . 0
1 0 0
32
6 7 3
1 6
3 3 . 3
21
4 1 7
1 5
4 2 . 3
25
4 2 9
6
5 6 . 5
31
4 7 2
1 3
3 5 . 0
1 4 9
23
4 1 4
9
2 5 . 0
2 5 0
20
6 3 4
1 8
8 . 7
4 3 8
24
6 4 6
7
3 5 . 7
1
6 9 5
0
1 . 0
23
5 3 9
1 1 3
3 3 . 7
1 4 5
Automatic Call Distribution
ACD Feature Interaction
P B X W or k
To t al
Av g Du r
A ge n ts
( S ec . )
Ma nn e d
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1977
M a x
M a x I n
D e l a y
Qu e u e
( s e c . )
3 2 3
3
2 8 9
3
3 6 9
4
7 8
4 7 3
4
6 4
2 6 1
3
5 3
3 0 9
5
3 7 0
3
6 7 8
8
1 1 1 6
4
7 3
2 2 0
3
1 5
1 5
0
1 1 1 6
8
1992
341
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