Call Transfer With Camp-On - Toshiba Strata DK14 General Description Manual
Digital business telephone solutions
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Also See for Strata DK14:
- Installation and maintenance manual (724 pages) ,
- Programming manual (424 pages) ,
- System administrator manual (56 pages)
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Call Transfer with Camp-on
Calls can be transferred to another station on either an announced or unannounced (immediate)
basis. Immediate transfers initiated with a designated feature prompting soft key on
LCD-equipped digital telephones transfer immediately after the final digit of the destination is
dialed.
If the called station is not available or is busy, the call automatically camps onto it. This feature is
important for stations that process a large number of calls with no time to wait for transferred calls
to be answered. A "camp-on" tone (two tone bursts) is heard at the called station. The tone can be
enabled or disabled for each station.
A station user can transfer a CO, DID, Tie line, or internal call to a station that is idle or busy. The
call can be transferred even if the CO line does not appear on the station to which the call is
transferred. An internal call, as well as a CO line call, can be transferred to another internal station.
If the transferred call is not answered, it recalls to the originating station within a pre-programmed
time from 16 to 64 seconds. The recall time can be individually set for each transferring station.
As an option, the system can be programmed so that a CO button transferred call can only be
picked up by the station to which it was transferred or by a station using Directed Call Pickup. See
"Transfer Privacy"
Benefits
Provides an easy and convenient way to transfer calls to the appropriate people and to alert a busy
station to a waiting call resulting in better service to callers.
Internal station-to-station transfer is useful for Attendant Console operators who get lots of
internal calls asking for other station users.
Strata DK Feature Description 5/99
for more information.
System Availability
Standard on Strata DK14/DK40i/DK424
Features
Station Features
135
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