Employee Profile Information
By typing a name (first, last, or both) or a directory number, the console Attendant can display a
complete profile for an employee. A special search by department can also be used to direct a
caller to the appropriate person available to handle the call. Calls for employees not on-site can
have information displayed on how they can be reached, or the Attendant can use the Transfer to
Voice Mail feature to allow callers to leave a message for these employees who are not available
for call transfer.
Benefits
Provides useful information about employees and assists proper alternate routing of calls. This
enables the Attendant to provide better service to callers.
Strata DK Feature Description 5/99
PC Attendant Console
PC Attendant Console Features
System Availability
Optional on Strata DK424 with RCTUBA/
BB, RCTUC/D, or RCTUE/F processors
Unavailable on Strata DK14/40i/DK424 with
RCTUA processor
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