Toshiba Strata DK14 General Description Manual page 460
Digital business telephone solutions
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Also See for Strata DK14:
- Installation and maintenance manual (724 pages) ,
- Programming manual (424 pages) ,
- System administrator manual (56 pages)
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Automatic Call Distribution
ACD Supervisor Features
Strata DK
Figure 22
Strata DK System Compatibility
The Insight DK product family is compatible with the Strata DK280 and DK424 Business
Telephone Systems. The ACD functionality was introduced with Release 2 and has continued to
be enhanced through the latest release. Due to differences in operation with the different releases,
not all parameters will be reported in some Strata DK systems. A summary of differences follows:
Release 2 uses CO Line positions for ACD calls and thus does not have the concept of PBX
calls nor outgoing calls from an agent. DID numbers could not be used as part of ACD calls,
thus DID reports will not report any data.
Release 3 uses Phantom DNs for ACD calls and the introduction of PBX calls. Dialed
Number Identification Services (DNIS) can be used to route calls to ACD groups, but
reporting of this number over the MIS Link was inconsistent and the DID reports cannot be
relied upon for accurate information unless the system uses Release 3.2 or higher.
Release 4 adds messages for indicating when an agent phone is ringing. Reports of calls
overflowing from an agent who does not respond to the ringing line and the call moves to
another agent within the same group can be counted.
Toshiba recommends using Release 3.2 or higher with Insight DK to get the full value of the
reported events.
Single Supervisor Configuration – Server
Hardware
Pentium® PC - minimum 133 MHz
16 MB minimum memory for Windows 95/98 or 32 MB for Windows NT 4.0
1 printer port for license verification and optional printer connection
1 COM port for Strata DK MIS Event data stream
306
MIS Events
MIS Server
3916
Network Server
A Fully Configured System
LAN Connection
MIS Client
MIS Client
inView Client
inView Client
Strata DK Feature Description 5/99
CALLS WAITING: 18 LCW: 15:10
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