Sony Vision Exchange PEQ-C100 System Integration & Services Manual page 71
Collaboration system
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Also See for Vision Exchange PEQ-C100:
- System integration & services manual (117 pages) ,
- Help manual (86 pages) ,
- Instructions before use (2 pages)
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Symptom
User device cannot
connect with the main
unit or a Pod.
HDCP content cannot
be played on the main
unit.
Wireless LAN
connection is slow.
Wireless LAN
connection frequently
disconnects.
Wireless LAN
connection is
unstable.
Cannot detect main
unit or Pods using
Vision Exchange App
auto search.
Part of the mirrored
image is not displayed
on Surface and other
Windows devices.
Control from Vision
Exchange App or web
browser cannot
connect sometimes.
Cause
See "When user device cannot connect with the main unit or a Pod"
(page 76).
HDCP is disabled.
There is interference
from other wireless
devices.
Radio signal strength of
the access point is
weak.
Device detection by the Vision Exchange App auto search function
uses the mDNS protocol. In this protocol, the target devices to detect
must exist on the same network.
mDNS traffic may be blocked on Windows OS devices by the firewall.
If devices cannot be detected using auto search, review the firewall
settings or enter an IP address to which to connect directly.
In Vision Exchange App mirroring, image data for the desktop screen
is obtained using a Windows API. On Surface and some other
devices, this API does not operate correctly, such that part of the
screen is not obtained. This problem can be resolved by running
Windows Update and updating the OS and drivers.
The performance may be adversely affected if Windows Update
executes automatically while the main unit or Pods are running. Set
Windows Update to execute at times when the main unit or Pods are
not in use.
On the [Setting] screen > [HDMI Input]
page, place a check mark in [Enable
HDCP].
Certain wireless channels may be
congested or subject to interference.
Refer to the manual of the access point and
change the wireless LAN channel.
If using a 2.4 GHz band wireless LAN
channel, install away from microwave
ovens, cordless telephones, and other
devices that use the same frequency band.
Or change to an available 5 GHz band
wireless LAN channel.
Move the installation location of the access
point.
Move the access point to a location with
fewer visible objects between it and user
devices, or move it to a location closer to
the user devices, then check the signal
strength.
71
Solution
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