Panasonic KX-NS1000 Pc Programming Manual page 196
Pure ip-pbx
Hide thumbs
Also See for KX-NS1000:
- Programming manual (1182 pages) ,
- Pc programming manual (1012 pages) ,
- Manual (542 pages)
Table of Contents
Advertisement
8.4.2 Users—ICDG Management—ACD Report
Item
Login Time
Not-ready Time
Wrap-up Time
*1
"D" indicates the number of days (D=1–367). If the number of days is 0, (D) is not displayed.
4.
Reports can be outputted in the following 3 ways.
•
Graph: Click the Graph button to display the report in graph form on the ACD Report - Agent
Graph screen. Click the Print button to print the graph.
•
Export: Click the Export button to output the report to a local PC as a file.
•
Print: Click the Print button to print the report.
5.
Click the Close button to close the ACD Report - Agent Report screen.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Agent—Filter Settings—View Mode
Selects the monitoring view mode from a drop-down list.
Default
Agent
Value Range
Agent, Hour
, Day, Date, Month
*1
*1
If Hour is selected, set the monitoring range for the target group (0:00–23:59).
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Agent—Filter Settings—Select Agent
To select the target agent for creating a report, follow the procedure below.
1.
Click the Select button.
196
PC Programming Manual
Total
The total talking time for the target agent. (HH:MM:SS(D))
Average
The average talking time for the target agent. (HH:MM:SS)
Max.
The longest talking time for the target agent. (HH:MM:SS)
The total login time for the target agent. (HH:MM:SS(D))
The total not ready time for the target agent. (HH:MM:SS(D))
The total wrap-up time for the target agent. (HH:MM:SS(D))
Description
Document Version 2016-03
*1
*1
*1
*1
Advertisement
Table of Contents
