Auto Attendant - Samsung OfficeServ 7200 General Description Manual
Supports software version 4.60 or higher
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Also See for OfficeServ 7200:
- Programming manual (409 pages) ,
- User instructions (368 pages) ,
- Technical manual (265 pages)
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AUTO ANSWER ON CO
Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode. This means
that private lines and DID calls can be "auto answered" in the same manner as intercom calls. Transferred calls
and calls to a station group of which that keyset is a member will continue to ring.
AUTO ATTENDANT
When installed in the OfficeServ 7200, the SVMi-20E card or OfficeServ™ IP-UMS application provide very
powerful and extremely flexible Auto Attendant functionality. As they are able to fully integrated into the
OfficeServ 7200 the Auto Attendant provides Customized interactive Call routing for Public and Internal
(Subscriber) callers.
The SVMi-20E card and OfficeServ™ IP-UMS application allow multi-level customizable Menu Trees. These
Menu trees can be very simple or as complex as needed for the application. Callers can be automatically rout-
ed based on CID, ANI, CLI, DNIS, and/or Trunk ID information received.
The SVMi-20E can handle from 4 to 20 simultaneous callers depending on which port options are purchased.
The OfficeServ™ IP-UMS can handle from 5 to 64 simulateneous callers depending on the license purchased.
There are 500 professionally recorded prompts per language installed that help the caller navigate through
the system and 9000 customizable prompts per system that can be added to personalize the application to
an organization's specific needs. The SVMi-20E has three languages included from the factory; English,
Spanish, and French/Canadian. The OfficeServ™ IP-UMS also includes English, Spanish, and French prompts.
When a caller is routed to an extension and that extension is then forwarded back to the SVMi-20E card or
OfficeServ™ IP-UMS application, it will speak default professionally recorded prompts stating the reason the
called party did not answer based on their call condition (Busy, No-Answer, Blocked) or speak a customized
greeting recorded by the intended extension owner (subscriber).
AUTOMATIC CALL DISTRIBUTION (ACD)
ACD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL button
automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or
a DSS key always automatically places a C.O. call on hold. Intercom calls can be automatically held only by
pressing TRSF or CONFERENCE. Each keyset user can enable or disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources are
installed. Each user may adjust this level by the use of a volume control program at the selected keyset.
BRANCH GROUP
This feature allows stations included in a branch group to answer a ringing call to another station in the
group by simply lifting the handset or going on speakerphone mode. This feature works well when there is a
need to answer calls for people who may be away from their desk or when a common answering pool is
needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group.
There are a total of 99 branch groups available, but a station can only be in one branch group.
See Call Center.
4.5
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- Auto Attendant
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