Siemens SINUMERIK 840Di sl Function Manual page 185
Eps network services
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- Commissioning manual (632 pages) ,
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12/2008
Field
Report fault
Error report
Requesting
remote access
Telephone
number
Requested by
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
Content
In the event of a fault, a report can be sent
directly via the HMI on the machine, which
immediately leads to a fault event on
transferral.
Since a name was not given to the fault help
request at this point, the first 40 characters
are automatically used as a name for the fault
on the ePS Network Services Internet PC.
A request for remote access can be directly
linked with a fault help request. This
eliminates the need to enter the session ID
manually on the HMI.
In order to transfer the session ID
automatically and for remote access to be
started by an employee at an ePS Network
Services Internet PC once he/she has viewed
the service case, the request form must
remain open until remote access is up and
running.
If the request form for the remote access has
been closed (e.g. canceled), a teleservice
session will have to be set up manually.
(See also the section titled "Functions of a
service session")
Note:
This function is only available when fault
processing is requested on the HMI.
The person who made the request can leave
his/her telephone number for any other
questions that may arise.
The person who made the request can enter
his/her details directly here, independently of
the user logged in at the machine with ePS
Network Services, as these may be
completely different.
4 Organizational tasks
4.2 Service cases
Type
DISPLAY
INPUT
(Max. 2000
characters;
any character
permissible)
DISPLAY
SELECTION
DISPLAY
INPUT
(Max.
15 digits)
DISPLAY
INPUT
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