Siemens SINUMERIK Series Function Manual page 232
Eps network services
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Also See for SINUMERIK Series:
- Function manual (956 pages) ,
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- Function manual (204 pages)
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4 Organizational tasks
4.2 Service cases
Function
Status
Author
Telephone
number
Remote
access
4-232
Description
A status can be assigned to the service case, so
that it can have a varying status which reflects
the stage of the process.
The status can be changed as many times as is
required. The status also has absolutely no
effect in respect of changing other fields. Even
service cases that have been closed can be
changed at a later point.
New:
Created but not yet processed
Assigned:
The technician who is to provide
fault help has been determined.
Open:
Additional procedures for fault
help cannot be determined.
Closed:
The fault help is complete
(whether in terms of fault elimi-
nation or diagnosis) and there is
no additional fault help to be
carried out.
A technician can be assigned to the service
case; this person must be a user from your own
organization with ePS Network Services access
rights.
The technician can be changed as many times
as is required.
Note:
Changes to technicians and status are stored
jointly with the optional reason for the change in
the change history of the service case.
For questions relating to clarifying the fault, the
person who made original the request can leave
his/her telephone number.
If the person who made the fault help request
requires teleservices and has indicated this on
the control, a teleservice session can be estab-
lished at this point.
Note:
The session ID is automatically transferred to
the operator panel of the control from which the
request for a teleservice session was submitted.
Manual entry at the panel is not necessary.
If the request form for the teleservice session on
the operator panel of the control is no longer
open (e.g. canceled by the machine operator), a
teleservice session will have to be initiated.
ePS Network Services, Function Manual (FH) - 03/2012
Type
DISPLAY
SELECTION
DISPLAY
SELECTION
INPUT /
DISPLAY
(15 digits)
ACTION
© Siemens AG 2012 All Rights Reserved
03/2012
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