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Samsung OfficeServ 7400 Technical Manual page 235

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OfficeServ 7400
TECHNICAL MANUAL
This message will be repeated for as long as the caller is in queue, at an interval
specified in the UCD Recall Timer below.
EXIT CODE
While the caller is hearing a message (but not during MOH), the caller may dial the
DTMF digit specified here and be transferred immediately to the final destination
(see Final
Destination). The exit code is optional and does not need to be used. If
used, the first and second messages may be modified to provide instructions on its
use.
RETRY COUNT
The UCD program is designed to route a caller to a "final destination" after a
programmable number of "loops" through the UCD message. The range of this
counter is 0 to 99. 00 means that there is no retry counter and the caller will remain
in the UCD queue until answered. Any non zero value will route a caller through the
UCD loop that many times before going to the final destination. The UCD will route
calls to the final destination immediately if all members of the group are either out
of group or in DND.
Example: If this counter is set to 02, callers reaching a busy group will hear the first
UCD message, be placed on hold, hear the second UCD message, be placed on
hold, and finally hear the second message again before being transferred to the
final destination. The default is 99.
FINAL DESTINATION
This is the final destination for the caller if not answered by a UCD agent. This
destination is only reached if (a) the caller dials an exit digit during a message or
(b) the retry count has expired. The final destination can be any station number (in
a network), any group number (within a network) or a disconnect. A disconnect is
entered as a destination of NONE (HOLD key).
1. If the final destination is a voice mail port, the port will receive a FWD from
UCD group integration message.
2. The final destination will forward or overflow, if the forward to destination is a
voice mail port the port will receive FWD from UCD group integration
message.
3. If the final destination is not forwarded, the call will ring or camp on to the
final destination indefinitely.
4. The default final destination is 500.
To ensure that you do not get a situation where all the call buttons are busy on the
final destination it is advisable to make the final destination a group (even if the
group has only one station in it.)
MMC: 607
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PROGRAMMING
PART 2 JUNE 2006
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