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Before Calling Service Personnel... (Cont.)
Symptom
Colors of the
images are poor.
Focus of the
images is poor.
No sound is
output.
Sound sensitivity
of your camera is
poor.
Cannot send
mail.
Cannot perform
Auto Time
Settings.
Couldn't
complete
firmware
updating.
92
Cause
GMonitor color setting of
your PC is set to 16 bit or
less.
GThe lens cover of the
camera is not clean, or
some dusts are on it.
GDistance to an object is
too far.
GSound volume on your
PC is "0."
GNo microphone is
installed.
GThe microphone you are
using is not a supported
microphone.
GThe microphone is facing
wrong way.
GSettings of SMTP, POP3
server may not be right.
GDNS server setting may
not be right.
GMail sending conditions
are not configured.
GNTP server setting may
not be right.
GCouldn't complete the
updating because of
network trouble, the
power has cut off or other
reasons.
How to Manage
GSet the monitor color higher than 16bit.
GWipe off the lens with dried cloth.
GCheck the minimum object distance of your lens.
GAdjust the volume of your PC.
GInstall commercial microphone (¡ page 8) to your
network camera.
GYou can install only condenser typed monaural
microphone. Plug type has to be monaural 3.5f.
GFace the microphone of the camera where you want to
gather sound.
GCheck your SMTP and POP3 server which are
provided from your provider. (¡ page 68)
GSet your DNS server from your provider to "DNS1"
(Primary) and "DNS2" (Secondary) in "DNS Settings."
(¡ page 66)
*Sometimes "primary" is described as "master" and
"secondary" is described as "slave," but these meanings
are the same.
GTo send mail, you need to perform mail sending
settings of the camera. (¡ page 69)
GThe NTP server released on the Internet may become
invalid without notifying users.
GRetry updating firmware by following steps of
"Updating the Firmware" on page 75.
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