Transferring A Caller Directly To A Mailbox - Toshiba Stratagy IVP8 Installation And Maintenance Manual
Voice processing systems
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Also See for Stratagy IVP8:
- User manual (98 pages) ,
- Installation manual (60 pages) ,
- Quick start manual (2 pages)
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Transferring a Caller Directly to a Mailbox
Without customizing Stratagy or the telephone system, the procedure an Operator uses to transfer
a caller to a user's personal greeting involves dialing:
<Stratagy pilot voice mail number> + 998# + <User ID> + #
User ID 998 (Direct Message) is the reserved User ID that enables Stratagy to record a
Note
message for a User ID without executing the Extension field or hear the User ID's
greeting. See
You can customize Stratagy and the telephone system so that when the Operator presses a DSS key,
Stratagy plays "Enter the destination User ID." The Operator dials the User ID, and Stratagy plays
its greeting. The example below illustrates this using Stratagy and the Strata DK.
Program Example
In the following example:
•
User ID 800: User ID assigned to standard station port
•
User ID 998: Direct Message (default)
•
User ID 800 chains to User ID 998
➤
To program the example
➤
For User ID 800, set the Chain RNA field to 998.
➤
To program the telephone system
1. Program a DSS key that rings a spare standard station port.
2. Call forward the standard station port to voice mail.
3. Enter the voice mail ID digits for this station under #656, matching the new User ID (91 800 in
this example).
How It Works
When the Operator presses the DSS key for the standard station port, the call forwards to voice mail.
When Stratagy answers, the telephone system sends it the digits 91 800, routing the call to User ID
800. Stratagy handles a DTMF packet preceded by "91" as a Ring No Answer call, so it
immediately jumps to the RNA chain (User ID 998; Direct Message). Now the Operator can dial the
User ID and receive his/her greeting without the auto attendant attempting to transfer the call.
Stratagy I&M
06/02
Chapter 5 – How Stratagy Operates
Customization Examples
Users Menu Examples
for more information.
8-13
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Troubleshooting
