Interactive Voice Response (Ivr); Message Continuous Delete/Playback; Message Copy; Message Copy With Delete - Toshiba Stratagy IVP8 Installation And Maintenance Manual
Voice processing systems
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Also See for Stratagy IVP8:
- User manual (98 pages) ,
- Installation manual (60 pages) ,
- Quick start manual (2 pages)
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Interactive Voice Response (IVR)
System-wide Feature
All of the IVR features are implemented using Stratagy's flexible token programming language.
This means that a combination of User IDs can be used to implement a sophisticated IVR
application.
Enter the selected programming tokens in the Extension field (Users Menu Options screen) of the
appropriate User ID. The size and sophistication of the customer application determines the number
of User IDs and the tokens required. (See
using tokens for IVR applications.) Stratagy can contain up to 100 million User IDs, many of which
can be used simultaneously in this type of application.
The Flash does not support some IVR related prompts (e.g., monies).
Note
Message Continuous Delete/Playback
System-wide Feature
This feature defaults to 30 minutes for continuous delete or playback. To change the setting use the
tape_length parameter (values are 10~99 minutes).
The time period set is normally the length of a continuous recording.
Note
Message Copy
Mailbox Feature
To enable this feature enter a User ID mailbox number in the Copy Message To field (Users Menu
Options screen).
Set the Store Messages field (Users Menu Options screen) to Yes. Stratagy stores the message in
both the accessed User ID mailbox and the User ID mailbox shown in the Copy Message To field.
Any messages already stored in the originating User ID are not copied.
Message Copy with Delete
Mailbox Feature
To enable this feature enter a User ID mailbox number in the Copy Messages To field (Users Menu
Options screen). Set the Store Messages field to No. Stratagy stores the message only in the Copy
Message To User ID Mailbox. The first User ID does not store messages.
Message Date and Time Control
Mailbox Feature
This feature defaults to enabled (Yes) and the date/time is played automatically before the message.
To disable this feature, change the Play Date/Time? field (Users Menu Options screen) to No.
Message Length Control
Mailbox Feature
This feature defaults to 180 seconds (30 secs. in the Flash). To change the feature, reset the Store
Messages (Max) field (User Menu Options screen) to a value from 1~999 (seconds). If set to 0,
messages can have any length up to Stratagy's disk capacity.
Stratagy I&M
06/02
Chapter 8 – Customization Examples
How Stratagy Operates
Feature Programming
for examples on
5-15
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Troubleshooting
