Samsung iDCS500 Manual page 46

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User manual (81 pages)

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Abandon Call List

The system has a system-wide abandon call list that stores Caller ID information for calls that rang but

were not answered. The list is accessed using the administrator's passcode. When reviewing this

list, you are provided options to CLEAR the entry or DIAL the number. You can see the NND key to

toggle between the Caller ID name, number and the date and time the call came in. The system must

be using LCR to dial numbers from the abandon call list. The abandoned call list will store up to 100

unanswered calls.

Caller ID on SMDR

The Station Message Detail Records report can be set to include Caller ID name and Caller ID number

for incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer

or an 80 column printer set for condensed print.

Number to Name Translation

The system provides a translation table for 400 entries on iDCS-M and 1500 entries on iDCS-L version

software. When the Caller ID number is received, the table is searched. When a match is found, the

system will display the corresponding name.

Call Forwarding

This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the

attendant, a hunt group, voice mail, external number or another station user. If the destination

station is in Do Not Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot

be forwarded to a door phone.

ALL CALLS

This type of forwarding is not affected by the condition of the station. All calls are immediately

redirected to the designated destination. If desired, the destination station may redirect the call back

to the forwarded station by using the transfer feature. The forwarded station user can continue to

originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a

Forward All condition is set.

BUSY

This feature forwards all calls only when the station set is busy. The station user can originate calls

as usual.

NO ANSWER

This feature forwards calls that are not answered within a preprogrammed time. The user can

originate calls as usual and receive call if present. The timer is programmable on a per-station basis

to allow for differences in individual work habits.

BUSY/NO ANSWER

This feature allows the station user to use both types of forwarding simultaneously, provided the

destinations have already been entered in the usual manner.

FORWARD DND

This feature works with the Do Not Disturb feature. This allows calls directed to a station in Do Not

Disturb or One Time Do Not Disturb to forward immediately to another destination.

FOLLOW ME

This feature allows the user to forward all calls from another station to the user's station or change the

forward destination to the user's current location.

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Samsung iDCS500 Manual page 46

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