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Samsung SVMi-8 Technical Manual

Voice mail system
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SAMSUNG
SVMi-8
VOICE MAIL
SYSTEM
TECHNICAL
MANUAL

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Summary of Contents for Samsung SVMi-8

  • Page 1 SAMSUNG SVMi-8 VOICE MAIL SYSTEM TECHNICAL MANUAL...
  • Page 2 An overview of the hardware components and a list of software features and their descriptions. Installation How to install the SVMi-8 card into compatible DCS and iDCS telephone equipment. Assembly / Disassembly and optional equipment. Programming Overview System Administration and software file structure overview.
  • Page 3 2001-03-31 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Lee 2001-04-03 ..........
  • Page 4 2001-03-31 ..........................(place and date of issue) (name and signature of authorized person) (Representative in the EU) Samsung Electronics Euro QA Lab. Blackbushe Business Park Saxony Way, Yateley, Hampshire GU46 6GG, UK In-Seop Lee / Manager IS Le e 2001-04-03 ..........
  • Page 5 Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to Samsung Telecoms (UK) Ltd. Samsung Telecoms (UK) Ltd disclaims all liabilities for damages arising from the erroneous interpretation...
  • Page 6 Samsung Telecoms (UK) Ltd reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms (UK) Ltd also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 7: Table Of Contents

    Table of Contents System Overview The SVMi-8 System Auto Attendant Voice Mail System Capacities Hardware Description SBC (SVM Motherboard) VPM Connectors Memory Voice Processing Module (VPM) Software Features Feature List System Features Auto Attendant Features Access Manager Voice Mail Features...

  • Page 8: System Overview

    Auto Attendant The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.

  • Page 9: System Capacities

    System Overview System Capacities D D e e f f a a u u l l t t R R a a n n g g e e Maximum Ports 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers 1001 Up to 1001...

  • Page 10: Hardware Description

    Pressing this button when the system is performing disk I/O could result in data loss or file corruption. Immediately after plugging in the SVMi-8 card and turning the phone system power switch ON, you MUST press this button to initialize the SVMi-8.

  • Page 11: Vpm Connectors

    The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the hard disk drive access LED on your desktop PC. Run Status LED The Run Status LED shows the operating status of the card. Green indicates that the SVMi-8 is running normally; any other condition indicates a fault. VPM CONNECTORS This is a proprietary connector for installing up to two voice processing modules (VPM).

  • Page 12: Memory

    HDD is determined by the size of the drive (in Megabytes, MB). The current storage time of this memory is about 190 hours. The memory for the SVMi-8 card is available only from SAMSUNG.

  • Page 13: Voice Processing Module (Vpm)

    4 Voice VPM (VPM)—4 Port Voice Processing Module This add-on card provides four channels of voice, otherwise known as ports. It allows four simultaneous callers to use the services of the SVMi-8. One or two of these cards may be added to the SVMi-8.

  • Page 14: Software Features

    Software Features The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customised to meet the indi- vidual requirements of each installation. In some cases even this may not be necessary.

  • Page 15: Access Manager

    Software Features Multiple Language Support Operator Access Single Digit Call Routing ACCESS MANAGER Call Blocking Call Forwarding Day / Night Personal Greeting Find Me Follow Me (Off Premises Transfer) Hold for Busy Station Multiple Personal Greetings (9) Park and Overhead Page Stored Telephone Numbers Weekly Availability Schedule VOICE MAIL FEATURES...
  • Page 16 Software Features Individually Defined Mailboxes and Extensions Maximum Number of Messages Message Address Verification Message Counter Message Delete Message Delivery Options Message Fast Forward Message Forward With Append Message Length Controls Message Pause Message Play Order Message Replay Message Reply Message Retention Time by Subscriber Message Retrieve Message Rewind...

  • Page 17: Administration Features

    Software Features Subscriber Workload Manager Until… Scheduling Urgent Messages Volume Control ADMINISTRATION FEATURES Activity Display Administrator's Mailbox Auto Delete Subscribers Automatic Setup Back Up And Restore Default Operation Password Security Programming - On Site Or Remote Subscriber Database System Reports Voice Prompted Programming Voice Studio AUDIOTEXT FEATURES...

  • Page 18: Feature Description

    Processing Module. This upgrade doubles the call handling capabilities of the system. Fax Detection and Transfer The SVMi-8 can detect a fax call and transfer it to any extension in the system. This detection can be enabled at any 'menu' and assigned different destinations. For instance, in a menu offering choices...

  • Page 19: Auto Attendant Features

    Announce Hold Position If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform the caller of their place in the queue. Announce Hold Time If callers are allowed to hold for a busy extension, the SVMi-8 is able to intermittently inform the caller of the estimated hold time before being answered.

  • Page 20: Access Manager

    Any of these conditions can be set to be active until a specified time. The SVMi-8 can even be set with a high priority 'Find Me' instruction that will try to reach the subscriber at multiple locations.
  • Page 21 Hold for Busy Station The SVMi-8 may be enabled to allow callers to hold for a busy station. When a caller elects to hold, the SVMi-8 places the caller in a Hold Queue. If additional callers attempt to reach the busy extension and they choose to hold, they can be informed of their position in the queue and the estimated hold time before being connected.

  • Page 22: Voice Mail Features

    When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a prompt through the overhead paging facility that contains the subscriber's name and a pick-up code. The SVMi-8 waits a programmable period for the subscriber to pick-up the call.
  • Page 23 The SVMi-8 will make three attempts to contact you. If it encounters a busy signal it will try again in five minutes, if it encounters no answer it will try again in 15 minutes.
  • Page 24 A mailbox does not have to be defined in terms of an extension, or an extension in terms of a mailbox, in order for the SVMi-8 to associate them. A subscriber's mailbox number need not match the subscriber's extension number.
  • Page 25 Caller ID is received, and the feature is allowed by the system administrator. A subscriber may reply to a message sent by a public caller. If the public caller requested a return call, SVMi-8 will play the message envelope and announce, "Callback Requested".
  • Page 26 Retrieve Public Caller When a subscriber logs on, they are notified if a caller is holding, and the SVMi-8 offers to transfer the caller to the subscriber's designated location. If the caller is identified, SVMi-8 will speak the caller's name.

  • Page 27: Administration Features

    Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 serv- ice relative to the time the service is set active. Most of the services in the SVMi-8 give subscribers greater control over their communications by providing Until… Scheduling. The subscriber just sets a time for the service to termi- nate, concurrent with activating it, and does not have to worry about remembering to deactivate the service in the future.

  • Page 28: Audiotext Features

    "0" days each time the Announcement plays. The 'plays' automatic delete counter is not reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of the 'days' counter.
  • Page 29 Team Transcription SVMi-8 allows simultaneous multiple user access to VoiceForm messages in a Transcription Mailbox. When multiple access occurs, SVMi-8 assigns the user the next new message so that there is no duplica- tion of transcription. Unlimited Questions The maximum number of questions - Voice Queries - possible in a single VoiceForm session...
  • Page 30 SVMi-8 Installation Table of Contents Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in a DCS Compact II General System Resources DCS Compact II Hardware Compatibility DCS Compact II Software Compatibility Inspection Removing the Cover Inserting the Card...
  • Page 31 Table of Contents Installing Individual SVMi-8 Components Installing a Voice Processing Module Removing the Plastic Housing (If Applicable) Installing the VPM SVMi-8 Set-up with DCS Phone Systems Power Up Procedure Power Up System Programming Inializing the SVMi-8 Testing the Hardware...
  • Page 32 To operate the SVMi-8 in the DCS Compact II you must have the software release (or later) listed below. V7.xx INSPECTION Unpack and inspect the unit for any obvious damage. This card should be labelled 'SVMi-8'. If it is not, you have the wrong card. REMOVING THE COVER Before the SVMi-8 card can be installed in the DCS Compact II the card module must first be disassembled to allow the card to fit the slot.
  • Page 33 INSERTING THE CARD The SVMi-8 card is installed in any slot of any cabinet. Check that the DCS power switch is in the OFF position. Next position the SVMi-8 card in the grooves of the card guide and gently slide the card in until it makes contact with the connector.
  • Page 34 INSERTING THE CARD The SVMi-8 card is installed in any slot of any cabinet. Check that the iDCS5 00 power switch is in the OFF position. Next position the SVMi-8 card in the grooves of the card guide and gently slide the card in until it makes contact with the connector.

  • Page 35: Installing Individual Svmi-8 Components

    To remove the plastic housing first remove the ejector tabs by pulling them outward until they snap off. Next, to sep- arate the two halves of the casing, remove the four screws and pull the two halves apart. This releases the SVMi-8 card PCB.

  • Page 36: Svmi-8 Setup With Dcs Phone Systems

    2. MMC 601: Select either SEQUENTIAL or DISTRIBUTED ring mode. 3. If you are using SVMi-8 for Auto Attendant use MMC 406 to set the desired trunk(s) to ring group 519 / 529 / 549. If you are using SVMi-8 for Voice Mail make sure that all desired stations are forwarded to group 519 / 529 / 549.

  • Page 37: Testing The Hardware

    1. Press 'Escape' and enter passcode 2. Select 'Operating Utilities' Select 'Exit the SVMi-8' 4. Enter Administrator’s passcode The SVMi-8 will now shut down. When the system shows a DOS command line you may switch off the system and unplug the SVMi-8 card.

  • Page 38: Connecting Optional Equipment

    The serial cable for the SVMi-8 is made with pins 2 and 3 already reversed because the SVMi-8 serial port is non- standard (the SVMi-8 COM port uses pin 3 for RXD and pin 2 for TXD). This is why a pin to pin cable works for local programming (direct PC connection) and a null modem cable does not.

  • Page 39: Remote Programming

    Connecting Optional Equipment When this is complete press ‘Ctrl + L’ two or three times to refresh the screen and you should see the SVMi-8 Status Screen. You are now ready to program the system. Remote Programming Connecting to the SVMi-8 system via the modem allows a remote administrator to monitor and provide routine administration without having to be on site.

  • Page 40: Parallel Port

    The parallel port on SVMi-8 is used for UPLOADING (sending) and DOWNLOADING (receiving) files to and from the SVMi-8. This connector is designed to connect to a Zip Drive. Use of a Zip drive is recommended because all the necessary drivers are pre-installed on the SVMi-8 hard drive and the parallel port is already mapped to our back up and restore utility.
  • Page 41 SVMi-8 Programming Overview Table of Contents Auto Configuration Quick Setup System Administration The Subscriber The System Administrator The Applications Administrator Programming Methods The Screen Interface Knowledge Requirements Equipment Requirements Using the Screen Interface Logging In Getting Help Screen Movement Keys...
  • Page 42 Table of Contents Programming Categories Subscriber Options SVMi-8 Administration Options DCS / DCS Compact II / DCS 500 Related Options MMC Listing DCS COMPACT II iDCS 500 SVMi-8 Directory Structure The Table Files Prompts Messages Mailboxes Defaulting the Configuration...

  • Page 43: Auto Configuration

    System Administration can be on several levels. These levels are as follows. The Subscriber A subscriber is someone who has an extension or mailbox on the SVMi-8 system. Each subscriber has control over individual options associated with their mailbox and extension settings.

  • Page 44: The System Administrator

    It is the responsibility of the installing technician to install and program the SVMi-8 to suit the customer’s require- ments. This includes initial set up and creation of the customer database. The technician will use the Screen Interface to program and set up the SVMi-8.

  • Page 45: Programming Methods

    Administration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-8 serial port. This makes use of a graphical user interface (GUI), and is considered necessary for initial setup. Knowledge Requirements A general knowledge of PC's and Windows is required.

  • Page 46: Using The Screen Interface

    Programming Methods Using the Screen Interface After connecting the terminal equipment press ‘Ctrl+L' to clear and refresh the screen. You will see the current operating status, including the status of each port and some general system data. The main screen looks like this and shows port activity and general statistics. Logging In To log into the system press the ESCAPE key and enter the password (the default password is 0000).

  • Page 47: Screen Movement Keys

    To access the DTMF System Administration mode: 1) Call the SVMi-8 and from the Main Menu press the '#' key followed by three zeros. If you are answered by a prompt to enter your password you are in a mailbox and must first press '✱' to reach the Main Menu.

  • Page 48: Edit System Prompts

    Manual Mode Selection This allows you to change the operating mode of the SVMi-8. You may select a specific mode (as long as it has been defined as a mode block) or you may select automatic scheduling. Changes to a specific mode will remain in effect until you manually change it back to automatic scheduling.
  • Page 49 Programming Methods Holiday Mode Emergency (Bad Weather) Mode 5-99 Any additional modes that you may create Automatic Scheduling - automatically follow the system Schedule Table...
  • Page 50 Note that if the SVMi-8 card is being installed in a system that did not previously have an SVMi-8), you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi-8 port.
  • Page 51 Programming Categories All MMCs are fully described in the MMC section following the Appendix. To refer to any MMC, click on the app- ropriate MMC in the list above.
  • Page 52 SVMi-8 Directory Structure The TABLE Files (*.TBL) All customer configuration is located in the \Dta\ *.tbl files. Block.TBL All block parameter data. Schedule.TBL The schedule table is not a block, so its data is stored separately in this file. SiteInfo.TBL Useful customer data entered in "Site Information"...
  • Page 53 SVMi-8 Programming Reference Table of Contents System Main Menu Open Block Table Save Application Schedule Table Subscriber List System Wide Parameters Voice Studio Operating Utilities Port Activity Override Mode View System Reports Site Information Status Screen Explanation of Default Configuration...
  • Page 54 Table of Contents Mode Specific Event Pointers Template Blocks Block Types and Descriptions Announcement Block AudioText Librarian Bye Block Directory Block EClass Block Extension Block List Block Mailbox Block MClass Block Menu Block Mode Block Query Block Speak Block Station Block Appendix...

  • Page 55: System Main Menu

    To access the System Main Menu, from the Status screen press ESCAPE and enter the password, then press ENTER. The System Main Menu provides easy access to the different areas of SVMi-8 programming. The specific areas can be accessed using the cursor controls or by selecting the designation letter. The areas that can be accessed are:...

  • Page 56: Open Block Table

    The Block Table is used for building SVMi-8 call routing applications. This is the most frequently accessed area in the SVMi-8 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.

  • Page 57: Schedule Table

    If the entry says AUTO then the SVMi-8 will change between mode 1 (Day Mode) and Mode 2 (Night Mode) when- ever the phone system changes between Day and Night operation.

  • Page 58: Subscriber List

    Weekday Column Day of Week when a mode change is to occur. Either the Date or Weekday column may be filled in. If you should manage to make entries in both columns, SVMi-8 will automatically delete one of them. Start Column The Hour and Minute when a change in mode should occur. The hour must be specified in 24-hour for- mat (e.g., 1:30 P.M.

  • Page 59: System Wide Parameters

    (,) and type the subscriber’s first name. Press ENTER and then type the extension and mailbox numbers for this sub- scriber. SVMi-8 automatically creates the extension and mailbox for the subscriber to use and fills in the EClass and MClass data.
  • Page 60 Application Admin This works with the GUI only and denies access to only three areas: System Wide Parameters, Exit SVMi-8, and Port Activity. This is typically given out to an administrator's assistant. Though accessing the sys- tem with this password could still allow the user to damage the application, they would not be able to shut down the...
  • Page 61 DTMF Cutout Period If, during prompt playback, the DTMF detector senses a tone, the SVMi-8 will temporarily suspend playback for the time period specified by this parameter. If the tone remains valid during this time, it is con- sidered to be a valid caller entry and playback is stopped.
  • Page 62 Page 3 of 3 Key Code The key code is the digit entered by the caller and used by the SVMi-8 to identify a language selection. This key code is used in a language selection menu that must be built specifically for your application.

  • Page 63: Voice Studio

    The Telephone Extension The telephone extension number to use. Enter your extension or telephone number that the SVMi-8 will call to set up a recording session. Typically this will be a conveniently located station on the system. Leave the telephone number blank to review the prompt or announcement text only.

  • Page 64: Operating Utilities

    System Main Menu Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to pro- vide information on the intended usage of the recording. The entered text has no effect on the actual recording. However, it is recommended that the recording be the same as the text to make later editing or re-recording easier.
  • Page 65 This screen provides a log of all of SVMi-8 activities. These include: changing to another mode, SVMi-8 hanging up, new call and call data, or searching on caller ID or entry. Everything SVMi-8 does is logged here. Usually this will only be used under direction of Samsung Technical Support.
  • Page 66 System Main Menu Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-8 block definitions and on the Status Screen. This will not clear the total run time display in System Wide Parameters. Backup and Restore This is a series of dialogue boxes that will take the System Administrator through the process of backing up or restor- ing the system files.
  • Page 67 System Main Menu D: This will perform a back up and save the files on the Zip drive connected to the SVMi-8 parallel port. Starting the File Transfer Press 'Ctrl + W'. AFTER THE FILE BACK UP PRESS THE RED RESET BUTTON ON THE SVMi-8 TO RESTART THE SYSTEM.

  • Page 68: Port Activity

    This screen provides the System Administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVMi-8’s Activity Log (if it's already happened). This activity contains detailed information for both subscriber and public caller, call sessions. Refer to the Port Activity Help screen for detailed options.
  • Page 69 To access the help screens, press F1 to bring up the first page of help and page up or down to move between the two pages. The help screens provide information on commands to control and monitor the SVMi-8's ports. To exe- cute a command, type the command and arguments at the command line prompt =>...

  • Page 70: Override Mode

    Note that there are many applications that may be created that introduce complexity to the reporting process. For instance, blind transfers will cause a call record when the SVMi-8 answers and then another record when the station forwards or recalls (2 records for 1 call). Also the calculations are made by each module of software and may seem to be inconsistent if a comparison to another statistic is assumed.
  • Page 71 System Main Menu Minutes Total minutes callers were connected to an application type. % TT The total percentages of callers connected to an application type. Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced.
  • Page 72 System Main Menu By Call Code (Call Distribution) Displays activity by all types. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Created: The date and time the report was actually created. Calls The total number of calls listed by each Call Code.
  • Page 73 System Main Menu Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart. By Day of Week (Port Utilization) Displays call activity by day of week. Reporting Indicates the report period.

  • Page 74: Site Information

    Status Screen The is the normal operating screen for the SVMi-8. The Status Screen is a display only facility, and shows informa- tion in real time relating to the current status of the SVMi-8. The following information is displayed.
  • Page 75 System Main Menu System Activity Calls To - Date The total number of calls that the SVMi-8 has processed. Average Calls per Week The average number of calls per week averaged over all weeks. Directory Accesses The total number of callers that have accessed the directory.

  • Page 76: Explanation Of Default Configuration

    This allows the caller to pass from one to the other as the call is processed. The default configuration in the SVMi-8 has been designed to simplify installation and reduce the amount of time it takes to learn the application. Many of the programming options have been disabled or fixed at a default value.

  • Page 77: Important Basic Concepts

    Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution. There are 13 blocks available in the SVMi-8 as follows: Houses up to 15 minutes of recorded voice information for playback in an Announcement Block audiotext application.

  • Page 78: Extension And Mailbox Objects

    Station Block any calls it uses a station block. All devices accessible via Touch-Tone dialing in SVMi-8 use at least one of these. Each contains the call progress information to monitor and process calls to the associated device(s). Extension and Mailbox Objects On the SVMi-8 Subscribers are defined by both extension blocks and mailbox blocks.

  • Page 79: Modes

    Modes At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple as Day Mode (business hours) or Night Mode (business closed) or it can be very complex (Special Mode for Port 2 Only, on July 19th between 7 and 8 p.m.).

  • Page 80: Block Types And Descriptions

    Block Types and Descriptions Announcements Block Description An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application. After playing the announcement, control is passed to the target of the NEXT pointer.
  • Page 81 This range of numbers is a different range from the mailbox or extension numbers. Retention Remaining The number of days, from 1 to 999, that the SVMi-8 will retain an announcement, if it is not played. This is updated each time an announcement is played if the parameter Refresh Retention is set to 'Y' in the Librarian Block associated with this announcement.

  • Page 82: Audiotext Librarian

    Block Types and Descrptions Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the Schedule Table.
  • Page 83 Escape Digit The Escape Digit (normally the '✱' key) causes an immediate exit from playing the announcement. When the Escape Digit is pressed the SVMi-8 will not wait for subsequent digits to be pressed, but goes immediately to the Target of the active Escape Pointer.
  • Page 84 Caller Interface Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entry after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry from the caller.
  • Page 85 Block Types and Descriptions A A u u d d i i o o T T e e x x t t L L i i b b r r a a r r i i a a n n Page 2 of 2 Operating Mode This is used to select an operating mode for programming the mode specific pointers.

  • Page 86: Bye Block

    The BYE Block is very simple. Its purpose is to say good-bye to the caller, disconnect the call, and free the port. The only parameter is the prompt to be spoken before disconnecting. There is only one Bye block available in the SVMi-8 but additional Bye blocks can be added.

  • Page 87: Directory Block

    Block Types and Descriptions Directory Block Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to work the included subscribers must have recorded their names and entered DTMF values for them.
  • Page 88 Page 2 of 3 This page contains a list of the prompts that the SVMi-8 plays to the caller when the directory feature is being used. Highlight the prompt number and press ‘Ctrl+O’ to review the prompt text and usage. These prompts may be edited.
  • Page 89 Block Types and Descriptions To use a custom prompt, highlight the prompt number to be changed, enter the new number, and press ‘Ctrl + O’ to bring up the Prompt Text Generator. Enter the desired prompt text and press ESCAPE to return to the directory screen.
  • Page 90 Block Types and Descriptions Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule table.

  • Page 91: Eclass Block

    This time begins after a prompt is spoken or after the last digit is pressed. This parameter should be kept in the 3-5 second range to avoid long delays by the SVMi-8. The allowable inputs are 0-99 seconds.
  • Page 92 Repeat on No Entry The number of times from 0 to 9 that the SVMi-8 will repeat prompts, if no entry is made by the caller. This only effects prompts associated with the ECLASS Block.
  • Page 93 Block Types and Descriptions E E c c l l a a s s s s B B l l o o c c k k Page 2 of 5 Transfer Prompts Target herald Prompt The prompt # that plays during a transfer. By default this is "transferring to…". Forward herald Prompt The prompt # that plays when a call is forwarded.
  • Page 94 Allowable entry for this parameter are 1-99. If this parameter is set greater than "1", the SVMi-8 will default to 'hold' on a busy condition if the caller makes no input on the first busy.
  • Page 95 1st - The Estimated hold time will be played when the caller first begins to hold. 2nd - The Estimated hold time will be played each time the SVMi-8 attempts to connect the call. Hold Announcement This is the Announcement Block the caller hears when electing to hold for a busy extension.
  • Page 96 Repeat Pick Up Instructions The number of times SVMi-8 will announce the call over the paging system in suc- cession. PBX Recall Time The time, in seconds, SVMi-8 will wait after it has parked a call and made an Overhead Page, before it retrieves the call and plays the system RNA or BUSY options prompt.
  • Page 97 Block Types and Descriptions E E c c l l a a s s s s B B l l o o c c k k Page 4 of 5 Outcall Authorizations On Premise (Y/N) Set to 'Y' to allow the subscriber to make on-premise Outcalls. The On Premise Station Type is the Station type to use for on-premise Outcalls.
  • Page 98 Block. Press 'Ctrl + O' to review or edit the selected Block. The possible Events are: MESSAGE Pointer This causes the SVMi-8 to go directly to the designated Block, if the caller chooses to leave a message.

  • Page 99: Extension Block

    This includes all the caller options and transfer instructions. It is important to understand that in the SVMi-8 system the only function of a mailbox block is to take a message and perform notification. All other subscriber features and options are provided by the extension block.
  • Page 100 It is particularly useful when a group of people in an organization share a single telephone. Each per- son in the group can be assigned his own Key in the SVMi-8 subscriber database. The Dial Number, however, will be the same for each virtual extension.
  • Page 101 The mailbox block also has a language field, and the SVMi-8 will try to resolve these fields to a single value (make them match). If conflicting information is contained in these fields, the Extension Block has priority and the Mailbox Block will be automatically changed to match.
  • Page 102 If you 'enable' this feature here you must also assign a destination to the Remote - Fwd pointer in the Extension Block page 4 of 5. When this feature is activated the SVMi-8 will perform a blind transfer and the control of the call will then be passed to the forward destination.
  • Page 103 When this feature is activated, SVMi-8 will perform a full (supervised) transfer. If there is no answer at the designated location the caller will be returned to voice mail. Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached.
  • Page 104 Block Types and Descriptions Greeting Number Recorded Greeting Numbers When a subscriber is using the 'Basic' greeting type, different greetings will play depending on different call coverage conditions. When a subscriber has the ‘Basic’ greeting enabled, they will be able to access and program the Personal greeting menu from their telephone.
  • Page 105 Page 3 of 5 Caller Options Processor Greeting Two greeting options are available in the SVMi-8 Extension Block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however, if allowed, record a mailbox greeting).
  • Page 106 'Day' Mode, but after 5:00 PM, it would route them to a Mailbox during the 'Night' Mode. Pointers set in the Default Mode are always in effect unless the same Pointer is set in the current Operating Mode. The SVMi-8 will dis- play Default Mode pointers in a block while viewing pointers in another mode.
  • Page 107 Invalid Pointer SVMi-8 goes immediately to the designated target Block, when a caller makes an invalid input. SVMi-8 will not prompt the caller prior to doing this Page 1 of 5 of the EClass block allows for multiple caller mis- takes in a parameter called 'Retries on invalid input'.
  • Page 108 Block Types and Descriptions E E x x t t e e n n s s i i o o n n B B l l o o c c k k Page 5 of 5 Activity Counters This page will keep track of this extension block's activity. It contains the following statistics. Total shows the total number of calls this Block has processed during the period specified in the following range.

  • Page 109: List Block

    Block Types and Descriptions Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail message, and the percentage of the total calls this number represents. Operator The number of calls processed by this Block, during which the caller elected to go to the Operator, and what percentage of the total calls this number represents.
  • Page 110 If this is set to Yes, broadcast messages will be allowed from this list box. Enable Extended Prompting Set this parameter to Y to use the full set of SVMi-8 menu prompts. Otherwise, set to List In Public Directory A 'Y' in this parameter, and the recorded List name, allows the listing in the Public Directory.
  • Page 111 Block Types and Descriptions Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below. From - To: Indicates the period from the date when the Report Counters were last cleared till the current date. L L i i s s t t B B l l o o c c k k Page 2 of 3 List Members...
  • Page 112 Select a new or existing Block and press ENTER. Press ‘Ctrl + O' to review or edit the Block. MSG-LEFT Pointer This is the Block that the SVMi-8 will pass control to if the caller leaves a message. The target block allows the caller the option of returning to the beginning of the application, or may send the caller to the Bye block, if the organization does not want to give the caller additional options.

  • Page 113: Mailbox Block

    Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi-8. It also controls the operating characteristics specific to an individual mailbox, such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities.
  • Page 114 The Extension block also has a Language field, and the SVMi-8 will try to resolve these fields to a single value (make them match). If conflicting information is contained in these fields, the Extension block has priority and the Mailbox block will be automatically changed to match.
  • Page 115 When a message is designated as Delivery Imperative, the SVMi-8 will take extra steps to deliver it. The recipient's pager will be called and then each of his stored telephone numbers will be tried.
  • Page 116 Block Types and Descriptions M M a a i i l l b b o o x x B B l l o o c c k k Page 2 of 5 Message Alert Controls (Notification) Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new mes- sages in their mailbox.
  • Page 117 Block Types and Descriptions M M a a i i l l b b o o x x B B l l o o c c k k Page 3 of 5 Pager Notification (Beeper) Pager Notification Enabled A 'Y' enables the pager notification of new messages received. An 'N' disables this option.
  • Page 118 NO MSG-LEFT Pointer This is the Block that the SVMi-8 will pass control to if the caller does not leave a message or if this is an announcement only mailbox. The target block may allow the caller the option of returning to the beginning of the application, or sending the caller to the Bye block, if the organization or individual does not want to give the caller additional options.
  • Page 119 Block Types and Descriptions M M a a i i l l b b o o x x B B l l o o c c k k Page 5 of 5 Activity Counters This page will keep track of this mailbox block's activity. It contains the following statistics. Three columns of statis- tics exist, Outside or Public callers, Call from other subscribers and Totals.

  • Page 120: Mclass Block

    Block Types and Descriptions MClass Block Description The MClass (Class of Service) Block is a block containing many general parameters effecting Mailbox or List Block. Each MClass Block may be associated with one or several subscriber mailboxes (Mailbox Blocks) or List Blocks. This information includes the maximum length of a mailbox number, the number of days messages will be retained, the number of days unused mailboxes will be retained, Message Waiting Indication (MWI) dialing codes, Message Alert, and other parameters.
  • Page 121 Public Caller Interface Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entry during the message editing and message retrieval operation. The time begins at the end of the spoken prompt that requests an entry from the caller.
  • Page 122 Generator. Select a new or existing Station Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block. Leave this field blank for SVMi-8 to auto select. Off Premise Y/N Set to 'Y' to allow the subscriber to make off-premise Callbacks.
  • Page 123 Long Distance Station Type Station block type to use for long distance call backs. Press ENTER to bring up the Target Generator. Select a new or existing Station Block and press ENTER. Press ‘Ctrl + O' to review or edit the selected Block. Leave this field blank for SVMi-8 to auto select. Excepted Area Codes These 10 spaces are used to specify area codes subscribers are not allowed to call.
  • Page 124 Block Types and Descriptions Prompt for Call Back By default this prompt is "To request a callback, press 3". It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for Phone Number By default this prompt is "Enter the telephone number where you can be reached". It may be changed to any other system prompt or you may replace it with a custom prompt.
  • Page 125 'Day' Mode, but after 5:00 PM it would route them to a Mailbox during 'Night' Mode. Pointers set in the Default Mode are in effect unless overridden by the same Pointer set in the current Operating Mode. SVMi-8 will display Default Mode pointers in a block while viewing pointers in another mode.

  • Page 126: Menu Block

    223, the MENU may be configured to search for an extension or mailbox. When a match is found, the SVMi-8 looks to see if it should translate the imput into a new value before performing the search. SVMi-8 then transfers control to Block defined in the target name field. This is all done in the in the Menu Input Processor.
  • Page 127 Block. Wait for First Entry Digit This is the time, in seconds (from 0 to 99), that SVMi-8 will wait for the caller to make an entry.
  • Page 128 Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry. The allowable inputs are 0 - 9. When retries are exhausted, the SVMi-8 will exit the MENU using the <INVALID> condition.
  • Page 129 NO-ENTRY Pointer The Block that the SVMi-8 will execute next if the caller makes no entry in this MENU. INVALID Pointer The Block that the SVMi-8 will execute next if the caller has made too many invalid entries (deter- mined by Retries allowed) or a search on a value other than ENTRY failed to find a match.
  • Page 130 File This type of action provides for a large amount of input values, for a specific MENU, to be stored in a database which is accessed at the time the MENU is executing. It directs SVMi-8 to search the specified data base file, located in the DTA directory of the hard disk, for a match to the INPUT value.
  • Page 131 Block Types and Descriptions Type Column Represents the three character pneumonic for the type of Block targeted. Below are a few examples: MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined input source. Select a Block type from the Target Generator, pick list and press ENTER.
  • Page 132 Block Types and Descriptions M M e e n n u u B B l l o o c c k k Page 4 of 4 Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu / Operating Utilities / Clear report count to the present time.

  • Page 133: Mode Block

    SVMi-8 will speak when answering a call. The main purpose of the MODE Block is to provide the SVMi-8 with an entry point into the call session and to direct it to other blocks depending on the type of call.
  • Page 134 ENTER. Press Ctrl + 'O' to review or edit the selected Block. NEXT Pointer This points to the next Block SVMi-8 will execute after answering a call and speaking the prompts in the MODE Block. Any DTMF digits entered in the MODE Block will be carried forward to the next MENU block.

  • Page 135: Query Block

    Query Block Description Query Blocks are used to create a "voice questionnaire". The SVMi-8 can be configured to ask the caller a series of questions, record the caller's voice responses and combine the responses into single, or multiple, voice messages that are placed into one or more specified mailboxes.
  • Page 136 Maximum Caller Response (1 - 999 seconds) The maximum length of recorded response allowed. Wait for Voice Response (1 - 9 seconds) This is the time that the SVMi-8 will wait for the caller to begin speaking a response to the query.
  • Page 137 Digit to Playback Response The DTMF digit that causes SVMi-8 to play back the voice response, just recorded, to the caller. Digit to Change Response The DTMF digit that will cause SVMi-8 to repeat the query and allow the caller to change their response.
  • Page 138 Page 3 of 3 Activity Calls SVMi-8 shows the total number of calls this Block has processed during the period specified in the following range. From - To Indicates the period from the date when the Report Counters were last cleared till the current date.

  • Page 139: Speak Block

    Block based on the kind of number being dialed (all seven digit numbers, four digit numbers beginning with '3', '0', long distance numbers, etc.). The SVMi-8 requires at least one Station Block to make supervised calls and you can create as many Station Blocks as desired.
  • Page 140 Prefix The Dial Prefix instructs SVMi-8 what DTMF to dial, if any, prior to the actual number. Prefix examples include a tie line or trunk access code. One example is shown in the Off-Premise Station Block: '9,' tells SVMi-8 to dial "9"...
  • Page 141 Retrain - Train To run the Call Progress Train routine, enter a telephone number in either the ringing number field, the busy number field, or both fields. Specify the number of times SVMi-8 is to try the number to gather data. Press ENTER to start Call Progress Training.
  • Page 142 Block Types and Descriptions The Call Progress Train routine fills in values (depending on the four conditions above) on pages 2 and 3 of the Station Block as follows: Page 2 Settings: Maximum Sound and Silence Delay Before Returning Sound and Silence Filters Sound and Silence Tolerance Page 3 Settings: Busy Signal Classification...
  • Page 143 Block Types and Descriptions Maximum Sound And Silence Continuous Noise The maximum continuous noise before assuming an error (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Continuous Silence The maximum continuous silence before assuming an error (measured in milliseconds). This value is assigned during call progress training.
  • Page 144 Block Types and Descriptions 2nd Silence Tolerance Above: … (%) Amount the second silence can vary upward from some accepted level with- out breaking cadence. 2nd Silence Tolerance Below: … (%) Amount the second silence can vary downward from some accepted level without breaking cadence.
  • Page 145 Block Types and Descriptions Ring Signal Classification Ring Type Sound Length Type 1 rings have a sound longer than this, type 2 are shorter (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Maximum Type 1 Silence Maximum length of silence to be part of a Type 1 ring signal (measured in milliseconds).

  • Page 146: Appendix

    ; - The semicolon is 'wait for dial tone'. The SVMi-8 will wait up to 12 seconds for dial tone before dialing any additional characters. If no dial tone is detected the call will fail. This is useful in environments that may have a shortage of resources such as a limited number of trunk lines or DTMF receivers.
  • Page 147 SVMi-8 Manual MMCs MMC PROGRAMMING GUIDE The following MMCs are those you will need to program your SVMi-8 card correctly. The MMCs as described in this manual should only be used for SVMi-8 programming. In many cases, only options relevant to SVMi-8 are included.
  • Page 148 MMCs MMC: 110 STATION ON/OFF DESCRIPTION: Allows you to set keyset features on or off. Options relevant to SVMi-8 are: AME BGM This feature selects whether a station using Answer Machine Emulation (AME) will hear their personal greeting or background music (BGM) while callers are listening to the personal greeting.
  • Page 149 Samsung Programming SVMi-8 Manual MMCs MMC: 110 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC HOLD Used to clear previous entry...
  • Page 150 Samsung Programming SVMi-8 Manual MMCs MMC: 110 [205] STN ON/OFF Dial 1 for ON or 0 for OFF AME PSWD: Press UP or DOWN to select ON or OFF and press left or RIGHT soft key to return to step 3...
  • Page 151 Samsung Programming SVMi-8 Manual MMCs MMC: 308 ASSIGN BACKGROUND MUSIC SOURCE DESCRIPTION: Assigns a background music source to the DCS keysets. There are several possible music selections depending on your keyphone system: i.e. the number of Trunk A cards in a DCS system, or MISC cards in a Compact II or iDCS500 system.
  • Page 152 Samsung Programming SVMi-8 Manual MMCs MMC: 308 ACTION DISPLAY Press TRSF 308 [201 ] BGM SOURCE Display shows current setting BGM SOURCE:NONE Dial keyset number (e.g., 205) [205 ] BGM SOURCE BGM SOURCE:NONE Press UP or DOWN to scroll through keyset num-...
  • Page 153 Samsung Programming SVMi-8 Manual MMCs MMC: 309 ASSIGN STATION MUSIC ON HOLD DESCRIPTION: This MMC is used to select the MOH source to be heard at stations when put on hold. DCS systems must have a Trunk A card installed. For Compact II systems, one MOH source is supplied on the base board;...
  • Page 154 Samsung Programming SVMi-8 Manual MMCs MMC: 309 ACTION DISPLAY Press TRSF 309 [201 ] MOH SOURCE Display shows current setting MOH SOURCE:NONE Dial keyset number (e.g., 205) [205 ] MOH SOURCE MOH SOURCE:NONE Press UP or DOWN to scroll through keysets...
  • Page 155 Samsung Programming SVMi-8 Manual MMCs MMC: 408 ASSIGN TRUNK MUSIC ON HOLD SOURCE DESCRIPTION: Allows the System Administrator to select what MOH a trunk caller will hear when that trunk is placed on hold. There are a number of possible options (see below).
  • Page 156 Samsung Programming SVMi-8 Manual MMCs MMC: 408 VOICE MAIL SOUND FILE: Up to 100 custom recorded sound files from the Voice Mail card can be used for MOH sources. Select the voice mail port as- signed in MMC 756 (Assign VM MOH). If you select this option be advised that each VMMOH source requires a dedicated voice mail port/channel.
  • Page 157 Samsung Programming SVMi-8 Manual MMCs MMC: 408 Press UP or DOWN key to select option Press RIGHT soft key to return to step 2 above Press TRSF to store and exit Press SPK to store and advance to next MMC...
  • Page 158 Samsung Programming SVMi-8 Manual MMCs MMC: 501 SYSTEM WIDE TIMERS DESCRIPTION: Allows the technician to adjust individual timers as necessary. Some of the timers listed below may not apply to your keyphone system. iDCS500 systems have addit- ional options (see the iDCS500 Programming Manual).
  • Page 159 Samsung Programming SVMi-8 Manual MMCs MMC: 501 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: SEE TABLE OF TIMERS BELOW RELATED ITEMS: NONE TIMER TABLE TIMER NAME DEFAULT RANGE AA INT DGT TIME* 05 SEC 1–25 SEC...
  • Page 160 Samsung Programming SVMi-8 Manual MMCs MMC: 501 TIMER NAME DEFAULT RANGE DIAL PASS TIME 05 SEC 1–25 SEC DISA DISCONNECT 30 MIN 1–255 MIN DISA LOCK OUT/TM 30 MIN 1–255 MIN DISA NOANS DISC 30 SEC 0–255 SEC DISA PASS CHECK 30 MIN 1–255 MIN...
  • Page 161 Samsung Programming SVMi-8 Manual MMCs MMC: 501 TIMER NAME DEFAULT RANGE RECALL WAIT TIME 15 SEC 1–255 SEC SMDR START/DP 30 SEC 1–255 SEC SMDR START/DTMF 15 SEC 1–255 SEC SYS HOLD RECALL 45 SEC 0–255 SEC TRANSFER RECALL 20 SEC 0–255 SEC...
  • Page 162 Samsung Programming SVMi-8 Manual MMCs MMC: 501 AA TRANS After this time, compare input digit with AA translation table and transfer to destination. ALERT TONE TIMER Sets the duration of the attention tone preceding a call to a keyset in the Voice Announce or Auto Answer mode. This tone will also precede a forced Auto Answer call.
  • Page 163 Samsung Programming SVMi-8 Manual MMCs MMC: 501 BARGE-IN TONE INT Controls interval between tones sent to station being barged in CALLBACK NO ANS Controls the time b efore the callback is automatically can- celled when a callback detects Ring No Answer.
  • Page 164 Samsung Programming SVMi-8 Manual MMCs MMC: 501 CONFIRM TONE TIME The tone heard when a feature is activated or deactivated. CRD TONE INT TM The call record tone interval time. An entry other than zero will cause a tone to be heard by all the parties in a recorded con- versation.
  • Page 165 Samsung Programming SVMi-8 Manual MMCs MMC: 501 DISPLAY DELAY TIMER Controls how long a display is shown in the LCD. This timer also controls how long error tone is heard. DOOR LOCK RELEASE Controls how long the door lock relay will be a ctivated.
  • Page 166 Samsung Programming SVMi-8 Manual MMCs MMC: 501 HOK FLASH MAX TM Monitors the duration of a hookswitch flash to ensure that the flash is valid and not a line noise or an accidental hookswitch bounce (LONGEST DURATION). HOK FLASH MIN TM...
  • Page 167 Samsung Programming SVMi-8 Manual MMCs MMC: 501 KMMC DIGIT TIME Controls the grace period between programming a ctions while in a programming session. Th e timer automatically returns the system to secure programming status. LCR ADVANCE TIME Controls the length of time before selecting the next allowable route when a station is allowed to route a dvance.
  • Page 168 Samsung Programming SVMi-8 Manual MMCs MMC: 501 OVERLAP INT DGT This timer controls the grace period between receiving ad- dress information in overlap receiving mode via BRI/PRI line. After expiration of this timer the system operator will be alerted. PAGE TIME OUT Controls the duration of an external page announcement.
  • Page 169 Samsung Programming SVMi-8 Manual MMCs MMC: 501 RECALL WAIT TIME The time any recall (hold or transfer) continues to recall at a station before it recalls to the operator. SMDR START/DIAL Grace period timer which starts SMDR recording for rotary dial- PULSE (ROTARY) ling.
  • Page 170 Samsung Programming SVMi-8 Manual MMCs MMC: 501 UCDS VISUAL ALARM When an AA card is installed and the digital UCD package en- abled, this counter determines the maximum time a call will wait at the UCD group before the UCD group’s SUPV key be- gins to flash as an alarm.
  • Page 171 AA: Used to group a number of AA ports. An AA card must be installed in the system to do this. 4. CADENCE: This is the voice mail group for the SVMi-8 Voice Mail card. MESSAGE: Used to group a number of extensions to serve as a message desk or message group.
  • Page 172 Samsung Programming SVMi-8 Manual MMCs MMC: 601 • TYPE 1 UCD The group NEXT destination (see E. below) is defined as an SLT port to which you must connect some type of announcement device to play to callers while they are on hold.
  • Page 173 Samsung Programming SVMi-8 Manual MMCs MMC: 601 This type of UCD group has the following advantages: No external device need be installed to provide an announcement. Multiple callers can hear the announcement(s) s imultaneously. Callers hearing the announcement will be transferred to a free UCD group member (agent) as soon as the agent becomes avail- able.
  • Page 174 Samsung Programming SVMi-8 Manual MMCs MMC: 601 UNCONDITIONAL: Calls are placed to all group members simultaneously. If a group member is busy, they can receive off-hook ring, if defined in MMC 300 (Customer On/Off Per Station). This ring mode option is not available for UCD or VMAA groups.
  • Page 175 Samsung Programming SVMi-8 Manual MMCs MMC: 601 NOTE: When a group is called, or a caller is transferred to a group, ringback is sent to the caller. A busy signal will not be returned even if all group members are busy.
  • Page 176 Samsung Programming SVMi-8 Manual MMCs MMC: 601 DISTRIBUTED The first call will ring the first station listed in the group. The next call will ring the next station listed in the group. UNCONDITIONAL All the stations listed in the group will ring. Busy sta- tions will receive off-hook ring.
  • Page 177 Samsung Programming SVMi-8 Manual MMCs MMC: 601 Press UP or DOWN key to select group Press LEFT soft key to move cursor to type of group and dial group type (0–5, e.g., 1) [505] STN GROUP Press UP or DOWN key to make selection...
  • Page 178 Samsung Programming SVMi-8 Manual MMCs MMC: 601 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: NORMAL GROUP RELATED ITEMS: MMC 203 ASSIGN UA DEVICE MMC 204 COMMON BELL CONTROL...
  • Page 179 Samsung Programming SVMi-8 Manual MMCs MMC: 701 ASSIGN COS CONTENTS DESCRIPTION: This MMC is primarily used for creating a new class of service. Individual COS fea- tures can be turned on or off for each class you create. (NOTE: If the "unsupervis- ed"...
  • Page 180 Samsung Programming SVMi-8 Manual MMCs MMC: 701 ACTION DISPLAY COS CONTENTS(01) Press TRSF 701 TOLL LEVEL:A Display shows COS CONTENTS(06) Dial COS (e.g., 06) TOLL LEVEL:A Press UP or DOWN key to select COS Press RIGHT soft key to move cursor to toll level COS CONTENTS(06) Dial toll level (e.g., 2—see above list)
  • Page 181 Samsung Programming SVMi-8 Manual MMCs MMC: 701 MMC: 701 COS CONTENTS(06) Dial 0 for NO or 1 for YES 12:DND : NO Press UP or DOWN key to select option Press LEFT soft key to return to step 4 Press RIGHT soft key to return to step 2...
  • Page 182 Samsung Programming SVMi-8 Manual MMCs MMC: 701 RELATED ITEMS: MMC 700 COPY COS CONTENTS MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE TOLL RESTRICTION...
  • Page 183 Samsung Programming SVMi-8 Manual MMCs MMC: 722 STATION KEY PROGRAMMING DESCRIPTION: Allows the customising of programmable keys on specific keysets and add-on mod- ules (AOMs). For keysets, keys 1 and 2 are set as CALL keys by default. For AOMs, all keys are set as DS keys by default.
  • Page 184 Samsung Programming SVMi-8 Manual MMCs MMC: 722 PROGRAM KEYS UP & DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right Used to store data and advance to next MMC HOLD Used to clear previous entry...
  • Page 185 Samsung Programming SVMi-8 Manual MMCs MMC: 722 [201] KEY (MAST) Dial a number to make a selection → → 18:NONE GPIK_ Press UP or DOWN key to make a selection Press RIGHT soft key to advance cursor to step 5...
  • Page 186 Samsung Programming SVMi-8 Manual MMCs MMC: 723 SYSTEM KEY PROGRAMMING DESCRIPTION: Allows the system-wide customising of programmable keys on keysets and add-on modules (AOMs). For keysets, keys 1 and 2 are set as CALL keys by default. For AOMs, all keys are set as DS keys by default. Features are selected via the dial keypad.
  • Page 187 Samsung Programming SVMi-8 Manual MMCs MMC: 723 TYPE OF SET Programming is done according to the keyset type. The keyset type is displayed when you enter this program, e.g. 24 BTN SET (24-Button keyset). You can use the UP and DOWN keys to scroll through and select a different type if necessary (e.g.
  • Page 188 Samsung Programming SVMi-8 Manual MMCs MMC: 723 Press UP or DOWN key to make selection and press RIGHT soft key move cursor TYPE:12 BTN SETS Dial a number to make a s election ® ® 03:NONE GPIK Press UP or DOWN key to make a selection...
  • Page 189 Samsung Programming SVMi-8 Manual MMCs MMC: 724 DIAL NUMBERING PLAN DESCRIPTION: Provides the access codes and dialling plan needed for the operation of features and programs. The system comes with a wide range of acceptable numbering plans set as default and the option to customise the dialling plan. Feature codes are en- tered via the dial keypad by pressing number keys.
  • Page 190 Samsung Programming SVMi-8 Manual MMCs MMC: 724 FEAT DIAL NO. Determines the feature codes S0 STN DIAL NO. Determines the S0 station dialling number DECT STN DIAL NO. Determines the DECT station dialling number NTWK LCR DIAL NO Determines LCR access codes when two or more iDCS500 systems are networked to- gether.
  • Page 191 Samsung Programming SVMi-8 Manual MMCs MMC: 724 ACTION DISPLAY STN DIAL NUMBER Press TRSF 724 → → BASE01:201 Display shows FEAT DIAL NUMBER Enter option 0–8 (e.g. 6) → → ABAND:64 Press UP or DOWN key to make selection and...
  • Page 192 Samsung Programming SVMi-8 Manual MMCs MMC: 724 Press R IGHT soft key to enter and return to step 2 SAME DIAL EXIST If an error message appears indicating CHANGE? Y:1,N:0 duplication of access code, enter 1 for YES for change or enter 0 for NO for no change...
  • Page 193 Samsung Programming SVMi-8 Manual MMCs MMC: 727 SYSTEM VERSION DISPLAY DESCRIPTION: Used only for system version display. This is a READ-ONLY MMC. Version display format is: ‘YY MM DD Version #’ where YY=Year, MM=Month, DD=Day, Version #=Version number PROGRAM KEYS UP &...
  • Page 194 Samsung Programming SVMi-8 Manual MMCs MMC: 727 DEFAULT DATA: NONE RELATED ITEMS: NONE...
  • Page 195 CARD RESTART If this option is set to YES, the SVMi-8 will immediately restart according to the Down- load option specified above. PROGRAM KEYS UP &...
  • Page 196 Samsung Programming SVMi-8 Manual MMCs MMC: 750 ACTION DISPLAY VM CARD RESTART Press TRSF 750 DOWNLOAD ? Y E S Display shows Dial 0 for NO to set option and advance VM CARD RESTART Display shows CARD RESTART? NO Dial 0 for NO to set option and advance...
  • Page 197 Samsung Programming SVMi-8 Manual MMCs MMC: 751 ASSIGN MAILBOX DESCRIPTION: This MMC assigns each station or group as having a mailbox in a specific SVM group. When stations or groups are assigned to a VM group, mailboxes will be created for each directory number with a “YES” entry (if MMC 750 is set to DOWNLOAD = YES ) during Voice Mail system power-up.
  • Page 198 Samsung Programming SVMi-8 Manual MMCs MMC: 751 PROGRAM KEYS UP & DOWN Selects station number KEYPAD Selects station number Used to store data and advance to next MMC ACTION DISPLAY [741] ASSIGN MAIL BOX Press TRSF 751 201 : YES...
  • Page 199 Samsung Programming SVMi-8 Manual MMCs MMC: 751 Press SPK to store and advance to next MMC DEFAULT DATA: ALL STATIONS = YES ALL GROUPS = NO RELATED ITEMS: NONE...
  • Page 200 Samsung Programming SVMi-8 Manual MMCs MMC: 752 AUTO RECORD DESCRIPTION: Specific stations can be assigned to automatically record conversations. Options for recording are: Station number (STN) Mailbox (MB) Voice Mail port Call type: all incoming calls (I), all outgoing calls (O), or both incoming and outgoing calls (B).
  • Page 201 Samsung Programming SVMi-8 Manual MMCs MMC: 752 ACTION DISPLAY AUTO RECORD Press TRSF 752 STN: 301 MB: NONE Display shows AUTO RECORD Dial station number (e.g. 302) STN: 302 MB: NONE Press UP or DOWN key to make selection and...
  • Page 202 Samsung Programming SVMi-8 Manual MMCs MMC: 752 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: MB=NONE PORT=NONE CALL=I RELATED ITEMS: NONE...
  • Page 203 Samsung Programming SVMi-8 Manual MMCs MMC: 753 WARNING DESTINATION DESCRIPTION: This MMC provides an emergency destination for trunk/station calls to the Voice Mail group if the Voice Mail card is removed or the Voice Mail system is offline. In addition, any calls to a station forwarded to Voice Mail will not forward; they will remain ringing at the “fwd from”...
  • Page 204 Samsung Programming SVMi-8 Manual MMCs MMC: 753 ACTION DISPLAY VM DEST. Press TRSF 753 DEST:500 Display shows VM DEST. Dial station number (e.g. 213) DEST:213 Press UP or DOWN to scroll to number Press TRSF to store and exit Press SPK to store and advance to next MMC...
  • Page 205 Samsung Programming SVMi-8 Manual MMCs MMC: 754 VM HALT DESCRIPTION: This MMC is used to halt the Voice Mail card (take it offline). No calls will be discon- nected, but no new IN/OUT bound calls are established. It ensures that there is no traffic on the Voice Mail card when it is removed from the system.
  • Page 206 Samsung Programming SVMi-8 Manual MMCs MMC: 754 Press UP or DOWN to select Press RIGHT soft key to move cursor VM HALT Display shows: ARE YOU SURE?:YES Press UP or DOWN to select YES or NO (YES will take card off-line)
  • Page 207 Samsung Programming SVMi-8 Manual MMCs MMC: 755 VM ALARM DESCRIPTION: This MMC will generate an alarm message at the destination assigned in MMC 753 whenever the Voice Mail card hard disk drive reaches a predefined threshold. The threshold is measured in percentage of capacity. This means that if the value is set for 80, the alarm will be generated when stored data on the hard disk exceeds 80% of the available space.
  • Page 208 Samsung Programming SVMi-8 Manual MMCs MMC: 755 Press TRSF to store and exit Press SPK to store and advance to next MMC DEFAULT DATA: RELATED ITEMS: NONE...
  • Page 209 Each MOH source assigned here requires one dedicated SVMi-8 port. Note: If the first SVMi-8 port is used for VM MOH, it must be disabled before boot-up since SVMi-8 and the keyphone system use port 1 during boot-up to exchange critical information.
  • Page 210 Samsung Programming SVMi-8 Manual MMCs MMC: 756 ACTION DISPLAY SET VMMOH Press TRSF 756 NOT USE Display shows SET VMMOH Press UP or DOWN to select NOT USE port (e.g. 228) SET VMMOH Press RIGHT soft key to move cursor to next field and press UP or DOWN to select sound file (e.g.
  • Page 211 Samsung Programming SVMi-8 Manual MMCs MMC: 757 VM IN/OUT DESCRIPTION: This MMC defines which Voice Mail port is used for incoming calls (IN option), outgo- ing calls (OUT option) or both (IN/OUT option). It can also be used to reset the current MOH port (set in MMC 756) to one of the above options.
  • Page 212 Samsung Programming SVMi-8 Manual MMCs MMC: 757 VM IN / OUT Dial port number : IN / OUT Press UP or DOWN to select number Press RIGHT soft key VM IN / OUT Press UP or DOWN to select option...
  • Page 213 Samsung Programming SVMi-8 Manual MMCs MMC: 806 CARD PRE-INSTALL DESCRIPTION: Allows the pre-programming of a slot for a specific card. For example, after the system is installed and a new card is added, running this program causes the system to rec- ognise the card.
  • Page 214 Samsung Programming SVMi-8 Manual MMCs MMC: 806 iDCS PROCEDURE ACTION DISPLAY Open programming and select 806 C:1–S:1 P:N[00] Display shows EU PRI → → → → EU PRI Enter cabinet number (e.g., 1) C:1–S:1 P:N[00] EU PRI → → → → EU PRI...
  • Page 215 Samsung Programming SVMi-8 Manual MMCs MMC: 806 DCS PROCEDURE ACTION DISPLAY Open programming and select 806 C1–01 :INSTALL Display shows PRITRK → → → → PRITRK Enter cabinet number (e.g., 3) C3–01 :INSTALL PRITRK → → → → PRITRK Press UP or DOWN key to make selection and press RIGHT soft key to move cursor Enter slot number (e.g., 5)
  • Page 216 Samsung Programming SVMi-8 Manual MMCs MMC: 806 COMPACT II PROCEDURE Open programming and select 806 O.SLI SLOT Display shows O.2SLI → → → → O.2SLI Press UP or DOWN key to select slot number EXP.1 SLOT → → → → 8DLI...
  • Page 217 Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to Samsung Telecoms (UK) Ltd. Samsung Telecoms (UK) Ltd disclaims all the liabilities for damages arising from the erroneous interpretation or misuse of information presented in this guide.
  • Page 218 Samsung Telecoms (UK) Ltd reserves the right without prior notice to revise information in this ¤ Á ¤ Ì ¤ Á ¤ Ì publication for any reason. Samsung Telecoms (UK) Ltd also reserves the right without prior notice to make any changes in ¤ Ñ ¸ º ¹ ¶ Getting Started design or components of equipment as engineering and manufacturing may warrant.

  • Page 219: About This Book

    This user guide describes how to set up your mailbox, and how to use the various Call Record mailbox owner features. Please read this guide carefully before you use your mail- box. See the SVMi-8 Telephone Keypad Interface diagram for quick reference. Shortcuts Calling...

  • Page 220: Accessing Your Mailbox

    0000). See "What To Do Now", below. key will be lit. Call the SVMi-8 by pressing this key, or dialling the access number, and enter your password when prompted. You will then be at the Subscriber Main Access your Mailbox from a Station other than your Own Menu.

  • Page 221: Listening To Old Or New Messages

    Move to the next message. This does not Save or Discard the current message - it is retained as new. ## Scan. Plays first 7 seconds of a message then skips to next message. LISTENING TO OLD OR NEW MESSAGES This is similar to the scan button on a radio.

  • Page 222: Record And Send A Message

    Scheduling Future Delivery If after recording a message you select [5] to schedule future delivery, you will be RECORD AND SEND A MESSAGE able to set message attributes and set this message as: This option is used to send a message to another subscriber. The steps are: Immediate Delivery Next Few Hours a) Enter the recipient’s mailbox number, or if this is not known enter [#] to use the...

  • Page 223: Access Manager

    This option is available only if the Administrator has assigned you this feature. If this is turned on, the caller will be asked their name and the SVMi-8 will play this name to you before the transfer, giving you an option to accept or reject the...

  • Page 224: Svmi-8 Telephone Keypad Interface

    Message Extended Direct Call Messages Messages Information Prompting Personal Pause, Pause, Broadcast Pause, Admin Resume Resume Message Resume ✱ ✱ ✱ Cancel Cancel Play Record a Play Cancel Play Executary Executary Options Reminder Options Executary Options SVMi-8 Telephone Keypad Interface...

  • Page 225: Personal Greetings

    3 Call Blocking Greeting Used while Call Blocking is enabled. PERSONAL GREETINGS This option is available only if the Administrator has assigned you the 'Call Blocking' feature. The options available in this menu will be determined by your System Administrator, Example: “Hi, this is John Smith.

  • Page 226: Mailbox Administration

    3 Undelete When this function is activated, the SVMi-8 will allow you to undelete any mes- sages that you have recently deleted (up to 3 a.m. the following morning). From the Mailbox Main Menu press [6] for Mailbox Administration.

  • Page 227: Message Broadcast

    This option will only be available if it has been allowed by the System Administrator. Allows you to place a direct call out of the SVMi-8 from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored Broadcast to All Mailboxes number (See 2 - Stored Numbers - above).

  • Page 228: Personal Administration Settings

    (mailbox prompts). Change this setting only if you are very NOTE: If you do not want to hear your personal greeting during this process you can familiar with user operation of the SVMi-8. turn on AME BGM in MMC 110 at your keyset. This will play background music at...
  • Page 229 If the password option is turned on, while a message is being left, press the flashing AME light and enter your station password (not your SVMi-8 password). You will Being Called then hear the message being left.
  • Page 230 Samsung Telecoms (U.K.) Limited Brookside Business Park, Greengate, Middleton, Manchester M24 1GS...

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