Saving Logs - HP P2000 G3 Reference Manual
Storageworks msa system
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Also See for P2000 G3:
- Cli reference manual (532 pages) ,
- User manual (76 pages) ,
- Reference manual (68 pages)
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To update disk firmware
1.
Obtain the appropriate firmware file and download it to your computer or network.
2.
Check the disk manufacturer's documentation to determine whether disks must be power cycled after
firmware update.
3.
Stop I/O to the storage system. During the update all volumes will be temporarily inaccessible to hosts.
If I/O is not stopped, mapped hosts will report I/O errors. Volume access is restored after the update
completes.
4.
In the Configuration View panel, right-click the system and select Tools > Update Firmware. The table
titled Current Versions (Revisions) of All Disk Drives shows the currently installed versions.
Select the disks to update.
5.
6.
Click Install Disk Firmware File. It typically takes several minutes for the firmware to load. Wait for the
progress messages to specify that the update has completed.
CAUTION:
update is interrupted or there is a power failure, the disk might become inoperative. If this occurs,
contact technical support.
7.
If the updated disks must be power cycled:
a. Shut down both controllers; see
b. Power cycle all enclosures as described in your product's user guide.
NOTE:
will be busy for about 50 seconds completing its update. Then it will be ready for host I/O.
Verify that each disk has the correct firmware revision.
8.
Saving logs
To help service personnel diagnose a system problem, you might be asked to provide system log data.
Using SMU, you can save log data to a compressed zip file. The file will contain the following data:
•
Device status summary, which includes basic status and configuration data for the system
•
Each controller's event log
•
Each controller's debug log
•
Each controller's boot log, which shows the startup sequence
•
Critical error dumps from each controller, if critical errors have occurred
•
CAPI traces from each controller
NOTE:
The controllers share one memory buffer for gathering log data and for loading firmware. Do not
try to perform more than one save-logs operation at a time, or to perform a firmware-update operation
while performing a save-logs operation.
To save logs
1.
In the Configuration View panel, right-click the system and select Tools > Save Logs.
2.
In the main panel:
a. Enter your name, email address, and phone number so support personnel will know who provided
the log data.
b. Enter comments, describing the problem and specifying the date and time when the problem
occurred. This information helps service personnel when they analyze the log data. Comment text
can be 500 bytes long.
Do not power cycle enclosures or restart a controller during the firmware update. If the
Restarting or shutting down controllers
If you loaded firmware to a Seagate 750-Gbyte Barracuda ES SATA drive, after spin-up it
HP StorageWorks P2000 G3 MSA System SMU Reference Guide
on page 83.
81
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