Panasonic BL-C10A Installation/Troubleshooting Manual
Panasonic bl-c10a network camera installation/troubleshooting
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Also See for BL-C10A:
- Operating instructions manual (104 pages) ,
- Getting started (4 pages) ,
- Operating instructions manual (8 pages)
Table of Contents
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How to Use This Documentation
The camera includes the following 3 manual types.
•
Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•
Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera.
•
Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
Please read this manual before using and save this manual for future
reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for
customers in the USA or Puerto Rico
Installation/Troubleshooting
Network Camera
BL-C10A
Model No.
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Table of Contents
Related Manuals for Panasonic BL-C10A
Summary of Contents for Panasonic BL-C10A
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Page 1: Network Camera
Operating Instructions explains about operations, settings, features and the cleaning method when using the camera. Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for customers in the USA or Puerto Rico... - Page 2 Installation/Troubleshooting Trademarks • Ethernet is either a registered trademark or a trademark of Xerox Corporation in the United States and/or other countries. • Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. •...
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Page 3: Table Of Contents
Installation/Troubleshooting Table of Contents Before Using ..............4 IMPORTANT SAFETY INSTRUCTIONS........4 1.1.1 FCC and Other Information ............... 5 Camera Feature Locations............. 6 1.2.1 Front View....................6 1.2.2 Bottom View ....................7 1.2.3 Rear View ....................8 Viewnetcam.com Service............... 9 Connecting the Camera to a Router Supporting UPnP ....10 Connecting the Camera to a Router Not Supporting UPnP.. -
Page 4: Before Using
Installation/Troubleshooting Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. -
Page 5: Fcc And Other Information
When you leave the unit unused for a long period of time, unplug the AC adaptor from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device. -
Page 6: Camera Feature Locations
Installation/Troubleshooting 1.2 Camera Feature Locations 1.2.1 Front View Pan/tilt Part Do not apply pressure to the pan/tilt portion of the camera. Any forced movement can damage the internal mechanism. Indicator/Privacy Button Pyroelectric Infrared Sensor (see Getting Started) Privacy Button To temporarily deactivate the camera, press the privacy button. Once pressed, the button changes from green to red. -
Page 7: Bottom View
Installation/Troubleshooting 1.2.2 Bottom View Tripod Mounting Hole Used when installing the Ethernet ® camera on a tripod. (LAN) port DC IN jack FACTORY DEFAULT RESET Button Resets settings to default (see page 81 of the Operating Instructions in the Setup CD-ROM). Cable Cover After the Ethernet cable and AC adaptor are... -
Page 8: Rear View
Serial number (S/N) is indicated on the label. The MAC address is indicated on the label. Note If the ceiling is made of wood, the camera can be installed on the ceiling. See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/ products/en/netwkcam/ for details. -
Page 9: Viewnetcam.com Service
1.3 Viewnetcam.com Service Viewnetcam.com is our unique service using dynamic DNS to view the image from Panasonic Network Cameras. Since most ISPs switches a global IP address regularly (a dynamic global IP address) instead of using a static one, the camera cannot be accessed with the previous assigned IP address. -
Page 10: Connecting The Camera To A Router Supporting Upnp
In some routers, the UPnP feature is disabled by default. Enable your router's UPnP feature following the router manual before you set up the camera. See the PanasonicNetwork Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your... -
Page 11: Connecting The Camera To A Router Not Supporting Upnp
Installation/Troubleshooting 1.5 Connecting the Camera to a Router Not Supporting UPnP To allow access from the Internet with a router not supporting UPnP, follow the procedures below. Select [Static] on the Network page. (1) Access the camera (see page 8 of the Operating Instructions in the Setup CD-ROM). -
Page 12: Setting Up The Camera Using The Mac Address On The Setup Program
Installation/Troubleshooting 1.6 Setting Up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below. - Page 13 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK]. [For assistance, please call: 1-800-272-7033]...
- Page 14 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed to install ActiveX Controls, click ® [Yes]. Notes • See page 8 of the Operating Instructions in the Setup CD-ROM for the Single Camera page.
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Page 15: Troubleshooting
Troubleshooting Installation/Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 About Indicator Display Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly. -
Page 16: About Camera Setup
Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Indicator • The camera may be malfunctioning. continues If you cannot access the camera, the camera may be blinking red. malfunctioning. Call our customer call center. Indicator lights • The camera is in privacy mode. red. - Page 17 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 12).
- Page 18 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.
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Page 19: About Camera Image And
Troubleshooting Installation/Troubleshooting 2.3 About Camera Image and Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same private IP address class. - Page 20 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The Top page is • The default gateway address may be wrong. displayed on the Assign the correct default gateway address (see page 28 of LAN, but not the Operating Instructions in the Setup CD-ROM). displayed from the Internet.
- Page 21 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed. ActiveX Controls should be installed to display video (Motion JPEG) (see page 11 of the Operating Instructions in the Setup CD-ROM). •...
- Page 22 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The color on the • White balance does not work well. image is Adjust the white balance on the Camera page (see page 37 strange. of the Operating Instructions in the Setup CD-ROM). • The color display setting on your PC is set lower than 16 bits. Set the color display 16 bits or higher.
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Page 23: About Privacy Mode
Troubleshooting Installation/Troubleshooting Problem Cause and Remedy The image • Multiple users are accessing the camera. refreshes very If multiple users are accessing the camera, the image slowly. refreshes slowly. • You are not using an Ethernet switching hub. If you view multiple cameras on the Multi-Camera page, the image refreshes slowly. -
Page 24: About Pyroelectric Infrared Sensor
Installation/Troubleshooting Troubleshooting 2.5 About Pyroelectric Infrared Sensor Problem Cause and Remedy Pyroelectric • You have not enabled the pyroelectric infrared sensor. infrared sensor Enable the pyroelectric infrared sensor image buffer/transfer does not work. (see page 58 of the Operating Instructions in the Setup CD- ROM). - Page 25 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Pyroelectric • The pyroelectric infrared sensor may malfunction in the following infrared sensor areas. • Where direct sunlight hits the object malfunctioning. • In a greasy or humid place like a kitchen • Where there are sharp temperature changes like near an air conditioner •...
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Page 26: About Operation Bar
Installation/Troubleshooting Troubleshooting 2.6 About Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work. -
Page 27: About Image Buffer/Transfer
Troubleshooting Installation/Troubleshooting 2.7 About Image Buffer/Transfer Problem Cause and Remedy The camera • The default gateway and DNS server addresses are not does not assigned correctly. transfer the Assign them correctly (see page 28 of the Operating image by E-mail Instructions in the Setup CD-ROM). -
Page 28: About Other Features
Installation/Troubleshooting Troubleshooting 2.8 About Other Features Problem Cause and Remedy The firmware is • The firmware updating is not completed due to power off, not updated. network failure or other causes. Update the firmware again following the next procedures. Disconnect the AC adaptor of the camera from the outlet, and reconnect it again. - Page 29 Installation/Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
- Page 30 Installation/Troubleshooting Memo...
- Page 31 Installation/Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
- Page 32 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.