Possible Problems - HP T1936AA - Digital Sending Software User Manual
Hp mfp digital sending software v. 4 - user guide
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Also See for T1936AA - Digital Sending Software:
- Instructions (4 pages) ,
- Support manual (56 pages)
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Possible problems
Problem
Digital sending is not
working.
The MFP does not accept
your password.
Image quality is poor.
When the ADF is in use,
the MFP feeds multiple
sheets, skews papers, or
jams frequently.
An e-mail transmission
did not arrive at the
destination e-mail
address.
A fax transmission did not
arrive at the destination
fax machine.
The bottom of a page that
was sent is cut off.
10 Solving digital sending problems
Action to take
Make sure that the MFP is turned on.
Verify that you are using the correct password.
Passwords are case-sensitive. Make sure that you type your password
with the correct combination of uppercase and lowercase letters.
If scanned pages are blank, or white, or have repeated patterns, make
sure that a page is not already on the glass.
Make sure that the document that you are trying to send is placed
correctly in the ADF or on the glass.
Make sure that the glass is clean. If the glass is dirty, clean it with a dry,
soft cloth.
See the MFP support guide for actions to take.
If you typed the e-mail address at the control panel, resend the e-mail
message, making sure that you type the address correctly and that it is in
the correct format (no spaces, required @ sign, required period).
Resend the e-mail. Make sure that you type a name in the correct format
in the From: field so that the message is not rejected and so that you
receive a message back if the e-mail transmission fails.
If the problem persists, contact the administrator.
If you typed the fax number at the control panel, resend the document,
making sure that you type the fax number correctly.
The receiving fax machine might be turned off or experiencing an error
condition (such as being out of paper or toner). Contact the recipient.
The system might be busy sending other faxes or waiting to redial other
faxes. The system might also have reached its maximum limit of pending
fax transmissions. Wait and try again.
For information about the transmission, check any fax notifications that
might have been returned (for example, e-mail notifications in your e-mail
inbox or printed transaction reports, if these reports are available with your
fax service).
Resend the fax.
If the problem persists, ask the administrator to check the log for the fax
transport being used. Logs often contain information about why a fax
transmission was unsuccessful.
If sent from the glass, the document page might be too long. See the MFP
support guide for information about maximum length.
ENWW
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