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AUTODOME 7100i│AUTODOME 7100i IR
11.8
No camera control
Possible root cause(s)
1.
2.
Solution
Provide power to the camera.
11.9
No camera operation, or operation not as expected (after
exposure to extreme low temperatures)
Possible root causes
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–
Solutions
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11.10
No network connection
Possible root cause
–
–
Solution
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If OK, then:
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If Ethernet output is used:
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If OK, then:
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If Fiber optic output is used with NDA-7100-PIPEF or NDA-7100-PENF:
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Bosch Security Systems
The camera was "back driven" manually.
(more)
The outside temperature where the camera is installed is below -35 °C (-31 °F).
The camera has not had enough of a warm-up period (60 minutes or more).
The camera needs a hardware reset.
The cold start temperature of the camera is -35 °C (-31 °F). If it is colder than this
outside, then let the camera warm up inside at a temperature higher than -35 °C
(-31 °F). While the camera is still warm, install it outside and apply power to it.
If the temperature is -35 °C (-31 °F) or warmer, then let the camera warm up. The
camera requires a 60-minute warm-up before PTZ operations.
If camera does not operate after this warm-up period, then reset the camera. In the URL
line of your web browser, type "/reset" at the end of the IP address of the camera.
Issues with your equipment
Issues with your network
Check all network connections.
If you are behind a firewall, make sure that the Video transmission mode is set to UDP.
Select Network > Network Access > Video transmission > UDP. Then click Set.
If using an NDA-7100-PENF or NDA-7100-PIPEF mount, check that an SFP module is not
plugged into the mount since that will disable Ethernet even if a fiber optic cable is not
connected to it.
Check all network connections including any connections through Ethernet couplers.
Make sure that the maximum length between any two Ethernet connections is 100 m
(328 ft) or less.
Check the LINK and transmission LEDs on any Ethernet switch used.
Try to power off then power on the camera.
Trying pressing the Factory Default button.
Check that a Bosch 100Mbps SFP module is not being used since it is not supported.
Check that the SFP module supports 1 Gbps.
Check compatibility between the SFP modules on both sides of the fiber optic, to the
fiber optic cable type, and to the media converter.
Installation Manual
Troubleshooting | en
2023-09-29 | V06 | F.01U.410.315
73
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