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AUTODOME 7100i│AUTODOME 7100i IR
11
Troubleshooting
This section identifies issues that could occur with the camera, and how to resolve them.
11.1
Background too bright
Problem
The background is too bright to see a subject or any details of the scene.
Possible root causes
–
–
Solutions
1.
2.
11.2
Built-in illuminators will not operate
Possible root cause
The operating temperature of the camera exceeded +74 °C (+165 °F) (the maximum
temperature for NEMA TS2).
By design, the illuminators will not operate if the operating temperature exceeds +74 °C
(+165 °F). this design protects the hardware of the illuminators.
Solution
1.
2.
11.3
Camera moves when operator tries to move other cameras
Possible root cause
The camera's IP address is not set, or not set correctly.
Solution
If camera's IP address is not set, then use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do, change the address of one of the
cameras.
11.4
Camera reboots frequently or intermittently
Possible root causes
–
–
Solutions
–
–
Bosch Security Systems
Backlight compensation is Off.
The Iris of the camera is open too much.
Turn on Backlight compensation by:
–
Using the camera GUI path: Configuration > Camera > Scene Mode > Picture
Settings > Backlight compensation
–
Using AUX on 20 on the keyboard
Check if the Iris is in Manual mode and if it is too open. Select Configuration > Camera
> Lens Settings > If yes, then close the Iris by:
–
Using the Live page, in the PTZ section, click Iris close to close the Iris
incrementally.
–
Using the camera GUI: Adjust the Manual field as needed.
Operate the camera (and the illuminators) at temperatures below +74 °C (+165 °F).
Let the camera (and the illuminators) cool before you try to operate it again.
The camera has an improper network connection.
The camera has the wrong power supply.
Test the camera with another power supply.
Check the Bosch website for a software update that might address the issue.
Installation Manual
Troubleshooting | en
2023-09-29 | V06 | F.01U.410.315
71
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