Huawei P30 Pro Faq page 3

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If the ambient temperature is abnormally high (higher than 50°C) or low (lower than –20°C), it is

recommended that you move to a different location and try again. Your touchscreen may

malfunction if the ambient temperature is too high or too low.

8. If the touchscreen becomes insensitive only when certain third-party apps are used,

update your phone and the apps to the latest version. You may experience some of the

following touchscreen issues when using third-party apps:

a. The WeChat app requires a relatively large touch input to register a left or right

slide. If your touch input is too small, WeChat may not register the input.

b. The WeChat comment icon has a small touch target size, therefore, it is possible

for your input to not be registered if you don't touch the icon at exactly the right

spot.

c. The phone screen freezes due to compatibility issues with a third-party desktop.

Design faults in third-party apps can cause touchscreen insensitivity. Huawei will actively work

with third-party app developers to solve the problem, so please check back regularly for third-

party app updates.

9. Back up your data, restore your phone to factory settings or update your phone system to

the latest version, and try again.

The Touchscreen is unresponsive to touch

If the touchscreen is lagging or unresponsive, do follow the steps below:

If the problem occurs in a certain app, it may be caused by the app itself. It is suggested to

enter your feedback in the app.

If the problem occurs in every app that you use, follow these steps:

1. Check the screen



Make sure your screen is clean and dry, as well as free from any debris that may cause

the screen to be unresponsive. Wipe the screen clean and try again later.



If a protective film is in use, make sure the film is not causing the unresponsive problem.

Remove the film and try again. It is suggested that the protective film in use is not too

thick.

2. Check the settings



If the Gloves mode is switched on, the touchscreen becomes extra sensitive. When you

touch the screen without glove, the screen may not respond properly. It is suggested to

switch off the Gloves mode when you are not wearing gloves.

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