Toshiba Strata DK 16 Installation And Maintenance Manual page 242
Toshiba digital key telephone systems installation and maintenance manual
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Also See for Strata DK 16:
- User manual (18 pages) ,
- Installation and maintenance manual (609 pages) ,
- Installation instructions manual (584 pages)
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FAULT FINDING
SECTION 100-816-500
MARCH 1993
VOICE MAIL/(EXTERNAL) AUTO ATTENDANT (VM/AA) FAULTS
Read "Voice Mail Options" in paragraph 9 of
Section 100-816-207. Also read programming
instructs (in Chapter 2 of Section 100-816-
302) for the following programs: 03 (Code 92,
slot 00 for K4RCU DK16 only), 15-0 and 15-3
(Auto release), and 31 (LEDs: 04, 05, 09, 15 ~
20). This information explains System
Hardware and Programming options related to
Voice Mail and external auto attendant.
Correct Hardware and/or System
Programming as necessary.
Check that the VM I.D. codes (656 and
657) are stored correctly in users' Digital
or Electronic telephones. Use operating
procedures in the manual for instructions.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message center
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
CHART NO.6
START
This chart assumes
the VM/AA device
has no faults.
Is VM/AA
YES
integration completely
non-operational?
NO
6-2
6-3
Is the
YES
fault
cleared?
NO
Check that QRCU (DK8) or
K4RCU (DK16) is installed
correctly and programmed with
Code 92 in Prog. 03.
(Prog. 03 is not required for DK8,
QRCU).
Is the
fault
cleared?
Check that the VM/AA ports are
connected to the standard
telephone station ports correctly.
(Refer to QSTU, KSTU, PSTU, or
PESU wiring diagrams in Section
100-816-208.)
Correct if necessary.
6-4
Is the
fault
cleared?
Using a standard DTMF
END
telephone, check all standard
telephone circuits (QSTU, KSTU,
PSTU, or PESU).
Replace defective PCB if
necessary.
6-5
Is the
fault
cleared?
6-6
Call your technical
support group.
-12-
6-1
YES
END
NO
YES
END
NO
YES
END
NO
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