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Managing Calls
This chapter explains how to manage calls from both the desk station and the cordless handsets. Calls can be placed on hold,
transferred, or added to a conference.
The Hold feature enables you to place an active call on hold by pressing the HOLD key.
Using the Hold Feature on the Desk Station and the Cordless Handset
1.
To place a call on hold..
•
On the desk station - press the HOLD key, or press any other available line key. Pressing another line key or answering
an incoming call while active on a call automatically puts the active call on hold.
•
On the cordless handset-press the
2.
To retrieve the held call:
•
On the desk station press the flashing line key.
•
On the cordless handset - press the Recall key.
Note: A call on hold cannot be picked up by another cordless handset or desk station.
Chapter 4
Managing Calls
3.
To disconnect the held call.
• •
On the desk station - press the flashing line key and then press the REL key.
•
On the cordless handset - press the Recall key and then press the END key.
Using the Consultation Hold Feature on the Desk Station and the Cordless Handset
After a call is placed on hold, you can dial another party and talk privately-this is known as Consultation Hold.
Place the first call on hold.
2.
Dial the other party.
• •
On the desk station - select an available outside line or press the INTCOM key and then dial the second party.
• •
On the cordless handset - press the TALK or INT key and dial the second party.
Note: You cannot place an intercom call if the party on hold is also an intercom call since you are already using your
Chapter 4
Hold
HOLD or CONF key.
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