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Feature Problem
Touchpad reports trouble condition.
DTIM
Panel displays TEL MOLDULE INITIALIZING
Telephone Module Failure
Panel displays PHONE MODULE LOW BATTERY.
Panel displays TEL MODULE MEMORY FAIL
Panel displays TELEPHONE MODULE TAMPER.
Panel displays PHONE MODULE SERVICE REQUIRED.
Appendix A: Troubleshooting
•
Check for dead batteries.
•
Perform a sensor test.
Check the touchpad battery for low voltage. Replace battery, if necessary.
After panel power up, the panel and the DTIM need to synchronize their communication. This could
take approximately 5 minutes. To eliminate the 5 minute wait, remove and replace the DTIM cover.
The message should go away within 10 seconds.
•
If the panel continues to display TEL MODULE INITIALIZING, continue with the procedure for
Telephone module failure.
The DTIM's signals may not be reaching the panel
•
Using an RF Sniffer, verify the DTIM is transmitting by removing the cover. The DTIM will trans-
mit whenever its cover is removed/replaced.
If the DTIM is not transmitting
1.
Check the DTIM battery for low or no voltage. Replace if necessary
2.
Call technical support for assistance.
If the DTIM is transmitting
•
Use an RF Sniffer to verify the panel is transmitting. Power down and then power up the panel.
Place an RF Sniffer next to the panel's antenna (right side). You should hear beeps immediately
after applying power.
If the panel is not transmitting.
•
Contact technical support for assistance.
If the DTIM and the panel are transmitting.
The DTIM's signal may not be reaching the panel because it is too far away from the panel or there
is too much interference.
1.
Remove the DTIM from its mounted location and test from other locations.
2.
Mount the DTIM in an area where the signal can reach the panel. If easier, the panel can also
be moved.
3.
To increase range, install the panel's antenna in a wall.
4.
Delete and enroll the DTIM to insure proper programming.
1.
Replace the DTIM's battery.
2.
Replace the DTIM's cover.
3.
Perform a phone test to clear the low battery condition. The DTIM performs a battery test when
calling out.
•
Contact technical support for assistance.
1.
Verify the DTIM's cover is on and latched securely. Install the cover securely to clear the condi-
tion.
2.
Remove the cover and inspect the DTIM's tamper switch. The switch should have a spring
installed. If the spring is missing the tamper switch will not function correctly.
3.
Contact technical support for assistance if spring is missing.
Inconsistent communication between the panel and DTIM.
1.
Remove the DTIM from its mounted location and test from other locations.
2.
Mount the DTIM in an area where the signal can reach the panel. If easier, the panel can also
be moved. To increase range, install the panel's antenna in the wall. To clear the condition,
cycle the panel power off and on.
Action/Solution
31
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