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Feature Problem
System indicates zone is open.
Wireless Sensor Zone
Panel indicates sensor open condition.
System doesn't respond (in sensor test or when armed) when sensor is tripped.
Sensor reports trouble and open condition.
Panel indicates sensor trouble condition.
Panel indicates sensor trouble and alarm
Smoke sensor beeps once every minute.
Wireless Touchpad
System doesn't respond to commands entered from wireless touchpad.
30
1.
For a normally closed contact, verify the 2 k Ohm EOL resistor is installed and a short circuit
does not exist between ZCOM and ZONE.
2.
For a normally open contact, verify the 2 k Ohm EOL resistor is installed and there is not an
opening between ZCOM and ZONE.
3.
For a normally open contact that is open, the contact has not been enrolled correctly. Delete
and enroll it again.
1.
Close the contact.
2.
With the sensor closed the voltage between ZONE and ZCOM should be between 2.0 and 3.0
VDC. If this voltage is not measured, verify the 2 k Ohm EOL resistor is installed and verify wir-
ing.
3.
Verify the hardwire contact/sensor is operating properly.
•
The sensor is open. Close the sensor to clear condition.
•
The magnet may be too far from the reed switch or the sensor is not installed properly.
•
If using external contact, the sensor may have been enrolled incorrectly. Delete and enroll the
sensor following instructions.
1.
Check that the wireless sensor battery is installed.
2.
Check the sensor battery for low voltage. Replace batteries, if necessary.
3.
Use an RF Sniffer (60-401) to verify that sensor is transmitting.
4.
Constant beeps from the RF Sniffer indicate a runaway (faulty) sensor. Remove the sensor's
battery and replace the sensor.
5.
Sensor is not learned into panel memory. Enter installer program mode—Devices, Add, and
learn sensor into memory (maximum zones = 20).
6.
Sensor may be out of range. Move sensor to another location.
1.
Sensor tamper switch is tripped—sensor cover is off, not latched securely, spring is missing, or
sensor is not mounted securely. Secure sensor mounting and/or cover, then trip sensor to clear
the condition.
2.
Check the sensor battery for low voltage. Replace batteries, if necessary.
1.
The sensor has reached its supervisory limit.Use an RF Sniffer (60-401) to verify that sensor is
transmitting. If sensor is not transmitting, check battery for low or no voltage and replace.
2.
Change mounting position of sensor (from horizontal to vertical or vice versa) and test sensor
several times for consistency.
3.
Sensor signal is not reaching panel/receiver because sensor is too far away or there is too
much interference. Remove sensor from mounted location and test from other locations. Mount
sensor in area where signal can reach panel/receiver.
Smoke detector is dirty or there is a small amount of smoke in the chamber.
Sensor batteries are getting low. Replace batteries.
Note
System Sensor smoke sensors do not transmit a low battery signal to the panel/receiver until battery volt-
age drops to within a range of 7.0 to 7.8 VDC. The sensor sounds beeps to notify occupants that the sen-
sor's batteries need replacing, but the sensor does not transmit a low battery signal to the panel until the
next supervisory signal (69 minutes later).
Action/Solution
Appendix A: Troubleshooting
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