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5 - 6
SB1 User Guide
Single Slot Charging Cradle
Troubleshooting the Single Slot Charging Cradle
Table 5-2
Problem
SB1 battery is not
charging.
Ten Slot Charge Only Cradle
Troubleshooting the Four Slot Charge Only Cradle
Table 5-3
Problem
SB1 battery is not charging.
Audio Adapter
Troubleshooting the Audio Adapter
Table 5-4
Problem
Audio cannot be heard
through headset.
Cause
Cradle is not receiving power.
The SB1 is not fully seated in
the cradle.
SB1 was removed from cradle
too soon.
Battery is faulty.
Cause
Cradle is not receiving power.
The SB1 is not fully seated in
the cradle.
SB1 was removed from cradle
too soon.
Battery is faulty.
Cause
Audio Adapter not connected
properly.
Headset is not connected
properly.
Volume is too low.
Solution
Ensure the power cable is connected securely to
both the cradle and to AC power.
Remove and re-insert the SB1 into the cradle,
ensuring it is correctly seated.
If the SB1 battery is fully depleted, it can take up to
four hours to fully recharge a battery.
Verify that other SB1 devices charge properly. If so,
contact system administrator.
Solution
Ensure the power cable is connected securely
to both the cradle and to AC power.
Remove and re-insert the SB1 into the cradle,
ensuring it is correctly seated.
If the SB1 battery is fully depleted, it can take
up to four hours to fully recharge a battery.
Verify that other SB1 devices charge properly.
If so, contact system administrator.
Solution
Remove Audio Adapter and reinstall.
Remove headset from Audio Adapter and
reinstall.
Increase audio volume,
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Table of Contents
Troubleshooting
