Panasonic KX-TDA100 Features Manual page 43
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Also See for KX-TDA100:
- Programming manual (912 pages) ,
- Pc programming manual (854 pages) ,
- Features manual (776 pages)
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Queuing Feature
D
Five calls are
waiting in a queue.
Group Call Distribution
B
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for
*
Supervisor Extension
Extn.
100
Monitors or controls the
incoming call distribution
group status.
*10
1.2.2.3 Queuing Feature
:
*11
:
1.2.2.7 Supervisory Feature
*12
1.2.2.6 Log-in/Log-out
:
1.
Group Call Distribution [
Incoming calls are distributed using one of the following methods:
Distribution Method
Uniform Call
Distribution (UCD)
Priority Hunting
Ring
2.
Queuing Feature [
If a preprogrammed numbers of extensions in an incoming call distribution group are busy,
a preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can
be sent to the waiting callers.
3.
VIP Call [
It is possible to assign a priority to incoming call distribution groups so that an incoming
Calls arriving at incoming call
distribution group 1.
Busy on Busy.)
C
11
Extn.
Extn.
101
102
A
Incoming Call
Distribution Group 1
(Floating extension no.: 290,
Name: Sales)
1.2.2.2 Group Call Distribution]
Calls go to a different extension uniformly each time a call
is received.
An idle extension is searched in the specified order.
All extensions in the incoming call distribution group ring
simultaneously.
1.2.2.3 Queuing Feature]
1.2.2.4 VIP Call]
Overflow Feature
9
F
a) Sends a busy tone (Busy on Busy), or
8
b) Redirects to the overflow destination.
7
6
5
Manual Queue Redirection
4
E
The longest waiting call in a queue
can be redirected to the overflow
3
destination by pressing the Hurry-up
2
button. The button shows the Hurry-
up status.
1
Extn.
Extn.
Extn.
103
104
105
Log-in
Description
1.2 Receiving Group Features
10
*
Extn.
105
12
*
Log-out
Feature Guide
43
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