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TROUBLESHOOTING
Problem
Nothing works
Heating elements do not
heat properly
Heating elements cycle
off even when elements
are turned to their
highest settings
Glass ceramic surface is
see through or appears to
be red in color.
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HELP LINE AT 1-877-377-3639.
Cause
Cooktop not connected
to proper electrical
circuit.
Fuse is blown or circuit
breaker is tripped.
No electricity to the
cooktop.
Cooktop is connected to
120 volt power supply.
Power supply connection
is loose.
Improper cookware is
being used.
Heating element
temperature limiters
are temporarily shutting
off the elements due to
exceeding the maximum
allowable temperature.
Under direct or bright
lighting, you will
sometimes be able to see
through the glass and
into the chassis due to its
transparent quality. You
may also notice a red tint
under these conditions
Possible Remedy
Have electrician verify
that the proper rated
cooktop voltage is being
supplied to the cooktop.
Have electrician replace
fuse or reset circuit
breaker.
Have electrician check
your power supply.
Have electrician connect
cooktop to the proper
rated cooktop voltage.
Have electrician tighten
the connections at the
junction box.
Select proper cookware
as outlined in the
Cooktop Operation
section of this manual.
This is a normal operating
condition, especially
during rapid heat-up
operations. The element
will cycle back on
automatically after it has
cooled sufficiently.
These are normal
properties of black
ceramic glass panels.
15
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