International Data Roaming; International Roaming Status Messages - Samsung Galaxy S6 edge User Manual
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International Data Roaming
Sprint Worldwide Wireless Service can also keep you connected via email and Web browsing when
travelling in countries in which Sprint offers data service. Data services are available on both CDMA
and GSM/UMTS networks. Check sprint.com/sww to determine the services available where you
are travelling.
Note: Prior to using your Sprint Worldwide GSM/UMTS Data Services, you must establish and
utilize your CDMA data services domestically on the Sprint Network.
Get Started with Sprint Worldwide Data Services
To use Sprint Worldwide Data Services, you will need to have these services activated on your
account.
To activate, call Sprint Worldwide Customer Support at 1-888-226-7212. Representatives are
n
available 24 hours a day, 7 days a week to assist you.
Access Email and Data Services Internationally on GSM/UMTS Networks
To access your email and browse the Web when travelling, you may need to manually select the
carrier that provides Sprint service in your location. You can find a list of carriers for each country
where GSM data service is offered at sprint.com/sww. Follow the instructions below to select the
appropriate carrier network on your phone.
To select a GSM data service carrier for a specific country:
1. From a Home screen, tap Apps
2. Tap Network mode, and then change the preferred network mode to Automatic.
Access Email and Data Services on Internationally on CDMA Networks
If data service is available on a CDMA network, then you only need to set the phone to CDMA, you
will not need to select the specific carrier. Selecting a specific carrier is only necessary for providers
on the GSM network. If your phone has automatically selected a GSM network while traveling, then
you will need to set the phone to CDMA to access CDMA data services. (See Set Network Mode
Options.) Visit sprint.com/sww for a list of services available in each country.
International Roaming Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it appeared.
The following table lists and describes the status messages.
Status Messages
Number Not in Service
Sprint Worldwide Wireless Service
> Settings
> Mobile networks.
Message Description
The number that you entered is not valid.
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