Page 1 Maintenance and Service Guide 8200 Elite Series Convertible Minitower 8200 Elite Series Microtower 8200 Elite Series Small Form Factor 8200 Elite Series Ultra-Slim Desktop 6200 Pro Series Microtower 6200 Pro Series Small Form Factor...
Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
Page 4 About This Book...
Page 5: Table Of Contents
Table of contents 1 Installing and Customizing the Software ...................... 1 Installing the Windows Operating System .................... 1 Downloading Microsoft Windows Updates ................... 1 Installing or Upgrading Device Drivers (Windows systems) ..............2 Customizing the Monitor Display (Windows systems) ................2 Launching Windows XP from Windows 7 .....................
Page 6 Misc boards ........................31 Sequential part number listing ................... 32 Ultra-Slim Desktop (USDT) chassis spare parts ................38 Computer major components .................... 38 Cables ..........................39 Misc parts .......................... 40 Drives ..........................41 Misc boards ........................42 Sequential part number listing ................... 42 Small Form Factor (SFF) chassis spare parts ..................
Page 7 SMART ATA Drives ..........................67 Cable Management ..........................67 Hard Drive Capacities ........................68 5 Configurations and Serial Number ......................69 Standard Configuration Features ....................... 69 Serial Number Location ........................71 6 Removal and Replacement Procedures – Convertible Minitower (CMT) Chassis ........73 Preparation for Disassembly ......................
Page 8 7 Removal and Replacement Procedures – Microtower (MT) Chassis ............. 125 Preparation for Disassembly ......................125 Computer Access Panel ........................126 Front Bezel ............................127 Bezel Blanks ............................. 128 System Board Connections ......................128 Memory ............................131 DIMMs ..........................131 DDR3-SDRAM DIMMs ....................
Page 9 Drive Positions ......................... 179 Installing and Removing Drives ..................180 Removing a 5.25-inch Drive from a Drive Bay ..........181 Installing a 5.25-inch Drive into a Drive Bay ........... 182 Removing a 3.5-inch Drive from a Drive Bay ..........183 Installing a 3.5-inch Drive into a Drive Bay .............
Page 10 Hood Sensor ............................ 233 System Board ........................... 234 Rear Fan ............................236 Changing from Desktop to Tower Configuration ................238 Port Cover ............................239 Power Supply, External ........................240 Appendix A Battery Replacement ........................ 241 Appendix B Power Cord Set Requirements ....................244 General Requirements ........................
Page 11 History Tab ........................311 Errors Tab ........................311 Help Tab .......................... 312 Saving and Printing Information in HP Vision Diagnostics ..........312 Downloading the Latest Version of HP Vision Diagnostics ..........312 Protecting the Software ........................313 Appendix H Backup and Recovery ......................314 Windows 7 –...
Page 12 USDT Specifications ........................326 Index ................................. 327...
Page 13: Installing And Customizing The Software
If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Page 14: Installing Or Upgrading Device Drivers (Windows Systems)
Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Customizing the Monitor Display (Windows systems) If you wish, you can select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings.
Page 15 PC. The software and image file names are: ● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Accessing Disk Image (ISO) Files...
Page 16: Computer Setup (F10) Utility
Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
Page 17: Using Computer Setup (F10) Utilities
● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
Page 18: Computer Setup-File
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
Page 19: Computer Setup-Storage
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: Size, model, firmware version, serial number, connector color (not included for USB CD-ROM).
Page 20 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
Page 21: Computer Setup-Security
Table 2-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Page 22 Table 2-4 Computer Setup—Security (continued) Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.
Page 23 Table 2-4 Computer Setup—Security (continued) USB Security Allows you to set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ◦ USB Port 1 ◦ USB Port 2 ◦ USB Port 3 ◦ USB Port 4 ● Rear USB Ports ◦...
Page 24 Table 2-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (some models: these Default is enabled. options are hardware Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization dependent) features of the processor. Changing this setting requires turning the computer off and then back on.
Page 25: Computer Setup-Power
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Page 26: Computer Setup-Advanced
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
Page 27 Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Bus Options On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space;...
Page 28: Recovering The Configuration Settings
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Save to Removable Media on page 6 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use.
Page 29: Illustrated Parts Catalog
Illustrated parts catalog This chapter provides spare part information for all chassis. Convertible minitower (CMT) chassis spare parts Computer system components Item Description Spare part number Front bezel 646822-001 Access panel 646819-001 Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 System board (includes replacement thermal material) Convertible minitower (CMT) chassis spare parts...
Page 30: Cables
Item Description Spare part number Includes Trusted Platform Module (TPM) 611835-001 Does not include TPM 649742-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache) 638632-001 Intel Core i5 2500 (3.3-GHz, 6-MB L3 cache) 638631-001...
Page 31: Misc Parts
Item Description Spare part number SATA cable, 18 inch, 1 straight end, 1 angled end (unlabeled; not illustrated) 639958-001 SATA cable, 17.7 inch, 2 straight ends (not illustrated) 639959-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 DMS-59 to dual VGA cable 463023-001...
Page 32: Drives
Item Description Spare part number Keyboard (not illustrated) NOTE: For a list of supported countries and associated dash numbers, see Sequential part number listing on page PS/2, basic 537745-xxx USB, basic 537746-xx1 USB, mini 535873-xx1 Washable 613125-xx1 Smartcard 631411-xx4 Mouse (not illustrated) PS2, optical, jack black 537748-001 USB, BFR-PVC...
Page 33: Misc Boards
ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 637997-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 card 637591-001 Ports eSATA port assembly, PCI card 645558-001 USB 3.0 port, PCIe x1 card...
Page 34 Spare part Description number 537745-031 PS/2 basic keyboard for use in the United Kingdom 537745-041 PS/2 basic keyboard for use in Germany 537745-051 PS/2 basic keyboard for use in France 537745-061 PS/2 basic keyboard for use in Italy 537745-071 PS/2 basic keyboard for use in Spain 537745-081 PS/2 basic keyboard for use in Denmark 537745-091...
Page 35 PS/2 basic keyboard for use in Saudi Arabia 537746-KD1 PS/2 basic keyboard for use in South Korea 537746-L31 PS/2 basic keyboard for use with international English 537748-001 Mouse, PS2, optical, jack black 538048-001 HP WLAN 802.11b/g/n card Convertible minitower (CMT) chassis spare parts...
Page 36 Spare part Description number 570580-001 Mouse, laser, jack black 581599-001 16X SATA DVD-ROM drive 581600-001 16X SATA DVD±RW drive with LightScribe 583345-001 Antenna for use with 538048-001 585157-001 Memory module, 4-GB, PC3 10600, 1333-MH 590270-001 Mouse, USB, BFR-PVC 594220-001 Grommet, hard drive isolation, blue 603250-001 Adapter, DisplayPort to VGA 607817-001...
Page 37 Spare part Description number 631411-001 Smartcard keyboard for use in the United States 631411-031 Smartcard keyboard for use in the United Kingdom 631411-041 Smartcard keyboard for use in Germany 631411-051 Smartcard keyboard for use in France 631411-061 Smartcard keyboard for use in Italy 631411-071 Smartcard keyboard for use in Spain 631411-081...
Page 38 1-TB hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB...
Page 39: Microtower (Mt) Chassis Spare Parts
Spare part Description number 646819-001 Access panel 646820-001 Power switch/LED with holder 646821-001 Front I/O assembly 646822-001 Front bezel 646830-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled) 646831-001 Hard drive power cable 646832-001 SATA optical drive power cable 648963-001 300-GB, 10000 RPM, SATA2 hard drive 649742-001...
Page 40 Spare part number Power supply 320W, 90% efficient 613764-001 320W, standard 613765-001 System board (includes replacement thermal material) For use in 8200 Elite Series models: ● Includes Trusted Platform Module (TPM) 611834-001 ● Does not include TPM 649741-001 For use in 6200 Pro Series models: ●...
Page 41: Cables
Cables Item Description Spare part number Front I/O assembly 646827-001 SATA optical drive power cable 646834-001 SATA hard drive power cable 646833-001 Power switch/LED assembly 646828-001 SATA cable, 18 inch, 1 straight end, 1 angled end (unlabeled) 639958-001 SATA cable, 17.7 inch, 2 straight ends 639959-001 SATA cable, 18 inch, 1 straight end, 1 angled end (labeled;...
Page 42: Misc Parts
Misc parts Item Description Spare part number Heat sink (includes replacement thermal material) 645326-001 Fan with chassis with guard 585884-001 Hood sensor 638816-001 Speaker 645330-001 Solenoid lock 641498-001 Chassis fan, (92 mm x 92 mm) 636922-001 Fan duct assembly (not illustrated) 646824-001 Card reader, 22-in-1 (not illustrated) 636166-001...
Page 43: Drives
Item Description Spare part number Washable 619580-001 Optical, jack black 444740-001 Laser, jack black 570580-001 Bezel blank (not illustrated) 5.25-inch 570838-001 3.5-inch 583653-001 Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.5-inch 634824-001 300-GB, 10000-rpm, SATA3 639695-001...
Page 44: Sequential Part Number Listing
637996-001 ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 637997-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 card 637591-001 Ports eSATA port assembly, PCI card 645558-001 USB 3.0 port, PCIe x1 card...
Page 45 Spare part Description number 537745-121 PS/2 basic keyboard for use in French Canada 537745-131 PS/2 basic keyboard for use in Portugal 537745-141 PS/2 basic keyboard for use in Turkey 537745-151 PS/2 basic keyboard for use in Greece 537745-161 PS/2 basic keyboard for use in Latin America (Spanish) 537745-171 PS/2 basic keyboard for use in Saudi Arabia 537745-181...
Page 46 PS/2 basic keyboard for use in South Korea 537746-L31 PS/2 basic keyboard for use with international English 537748-001 Mouse, PS2, optical, jack black 538048-001 HP WLAN 802.11b/g/n card 570580-001 Mouse, laser, jack black 570838-001 Bezel blank, 5.25-inch 581599-001 16X SATA DVD-ROM drive 581600-001 16X SATA DVD±RW drive with LightScribe...
Page 47 Power supply, 320W, 90% efficient 613765-001 Power supply, 320W, standard 615114-001 System board, includes TPM for use in 8200 Elite Series models (includes replacement thermal material) 616610-001 USB 3.0 port, PCIe x1 card 617030-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe...
Page 48 Spare part Description number 631411-071 Smartcard keyboard for use in Spain 631411-081 Smartcard keyboard for use in Denmark 631411-091 Smartcard keyboard for use in Norway 631411-101 Smartcard keyboard for use in Sweden 631411-111 Smartcard keyboard for use in Switzerland 631411-121 Smartcard keyboard for use in French Canada 631411-131 Smartcard keyboard for use in Portugal...
Page 49 1-TB hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB...
Page 50: Ultra-Slim Desktop (Usdt) Chassis Spare Parts
648963-001 300-GB, 10000 RPM, SATA2 hard drive 649515-001 System board, without TPM for use in 8200 Elite Series models (includes replacement thermal material) 649741-001 System board, without TPM for use in 8200 Elite Series models (includes replacement thermal material) Ultra-Slim Desktop (USDT) chassis spare parts...
Page 51: Cables
Item Description Spare part number Front bezel 646817-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 646801-001 2-GB 646800-001 1-GB 646808-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600S (2.8-GHz, 8-MB L3 cache) 638419-001 Intel Core i5 2500S (2.7-GHz, 6-MB L3 cache) 638420-001 Intel Core i5 2400S (2.5-GHz, 6-MB L3 cache) 640953-001...
Page 52: Misc Parts
Misc parts Item Description Spare part number Heat sink (includes replacement thermal material) For the processor 587456-001 For the MXM graphics card 646807-001 For UMA graphics (not illustrated) 625256-001 Fan, rear 605155-001 Card reader 593235-001 Speaker 647447-001 Front I/O panel 587458-001 Chapter 3 Illustrated parts catalog...
Page 53: Drives
Item Description Spare part number Rear port cover 646818-001 Chassis fan, front 646813-001 Optical drive rail (green plastic piece on drive; not illustrated) 594219-001 USB powered speakers (not illustrated) 636917-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Hood sensor 638816-001...
Page 54: Misc Boards
Misc boards Description Spare part number ATI Radeon HD5450M graphics card, 512 MB (without plate) 646812-001 WLAN 802.11a/b/g/n card 631954-001 HP TV Tuner Kit (includes hardware) 613990-001 Sequential part number listing Spare part Description number 444740-001 Mouse, optical, jack black...
Page 55 Spare part Description number 537745-181 PS/2 basic keyboard for use in Belgium 537745-201 PS/2 basic keyboard for use in Brazil (Portuguese) 537745-211 PS/2 basic keyboard for use in Hungary 537745-221 PS/2 basic keyboard for use in the Czech Republic 537745-231 PS/2 basic keyboard for use in Slovakia 537745-251 PS/2 basic keyboard for use in Russia...
Page 56 Spare part Description number 537746-201 PS/2 basic keyboard for use in Brazil (Portuguese) 537746-211 PS/2 basic keyboard for use in Hungary 537746-221 PS/2 basic keyboard for use in the Czech Republic 537746-231 PS/2 basic keyboard for use in Slovakia 537746-251 PS/2 basic keyboard for use in Russia 537746-261 PS/2 basic keyboard for use in Bulgaria...
Page 57 Washable keyboard for use in Saudi Arabia 613125-L31 Washable keyboard for use with international English 613766-001 AC adapter, 180W 613990-001 HP TV Tuner Kit (includes hardware) 617450-001 Adapter, DisplayPort to HDMI 619580-001 Mouse, washable 625256-001 Heat sink for use with UMA graphics...
Page 58 Spare part Description number 631411-111 Smartcard keyboard for use in Switzerland 631411-121 Smartcard keyboard for use in French Canada 631411-131 Smartcard keyboard for use in Portugal 631411-141 Smartcard keyboard for use in Turkey 631411-151 Smartcard keyboard for use in Greece 631411-161 Smartcard keyboard for use in Latin America (Spanish) 631411-171...
Page 59: Small Form Factor (Sff) Chassis Spare Parts
Spare part Description number 646801-001 Memory module, 4-GB, PC3 10600, 1333-MH 646807-001 Heat sink for use on the MXM graphics card 646808-001 Memory module, 1-GB, PC3 10600, 1333-MHz 646809-001 160-GB Solid-state drive 646810-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 646811-001 Antenna for use with 538048-001 646812-001...
Page 60 Item Description Spare part number Front bezel 646814-001 Power supply 90% efficient 613762-001 Standard 613763-001 System board (includes replacement thermal material) For use in 8200 Pro Series models: ● Includes Trusted Platform Module (TPM) 611834-001 ● Does not include TPM 649741-001 For use in 6200 Pro Series models: ●...
Page 61: Cables
Cables Item Description Spare part number Front I/O and power switch assembly 636926-001 SATA cable, 19.5 inch, 2 straight ends 638813-001 SATA drive power cable 636923-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end (not illustrated) 638814-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 603250-001...
Page 62: Misc Parts
Misc parts Item Description Spare part number Chassis fan 645327-001 Fan duct (not illustrated) 636921-001 Heat sink (includes replacement thermal material) 645326-001 Speaker 636925-001 Solenoid lock 641498-001 Hood sensor 638816-001 Card reader, 22-in-1 (not illustrated) 636166-001 USB powered speakers (not illustrated) 636917-001 Clamp lock, includes universal cable (plate not included;...
Page 63: Drives
Item Description Spare part number USB mini 611375x-xx1 Washable 613125-xx1 Smartcard 631411-xx4 Mouse (not illustrated) PS2, optical, jack black 537748-001 USB, BFR-PVC 590270-001 Washable 619580-001 Optical, jack black 444740-001 Laser, jack black 570580-001 Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 750-GB, 7200-rpm...
Page 64: Misc Boards
637995-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 637996-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 HP FireWire / IEEE 1394a PCIe x1 card 637591-001 Ports eSATA port assembly, PCI card 645558-001 USB 3.0 port, PCIe x1 card...
Page 65: Sequential Part Number Listing
Sequential part number listing Spare part Description number 444740-001 Mouse, optical, jack black 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508312-001 160-GB, 10000-rpm, 2.5-inch hard drive 508987-001 Clamp lock, includes universal cable (plate not included) 537745-001 PS/2 basic keyboard for use in the United States 537745-031...
Page 66 Spare part Description number 537745-371 PS/2 basic keyboard for use with International English 537745-AA1 PS/2 basic keyboard for use in the People's Republic of China 537745-AB1 PS/2 basic keyboard for use in Taiwan 537745-BB1 PS/2 basic keyboard for use in Israel (Hebrew) 537745-DE1 PS/2 basic keyboard for use in Saudi Arabia 537745-KD1...
Page 67 USB mini keyboard for use in the United States 611375-121 USB mini keyboard for use in the French Canada 611834-001 System board, includes TPM for use in 8200 Elite Series models (includes replacement thermal material) 613125-001 Washable keyboard for use in the United States 613125-111...
Page 68 Spare part Description number 613125-351 Washable keyboard for use in Finland 613125-AA1 Washable keyboard for use in the People's Republic of China 613125-BB1 Washable keyboard for use in Israel (Hebrew) 613125-DE1 Washable keyboard for use in Saudi Arabia 613125-L31 Washable keyboard for use with international English 613762-001 Power supply, 90% efficient 613763-001...
Page 69 1-TB hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637996-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 638628-001 Intel Core i3 2100 (3.1-GHz, 3-MB L3 cache)
Page 70 300-GB, 10000 RPM, SATA2 hard drive 649515-001 System board, without TPM for use in 6200 Pro Series models (includes replacement thermal material) 649741-001 System board, without TPM for use in 8200 Elite Series models (includes replacement thermal material) Chapter 3 Illustrated parts catalog...
Page 71: Routine Care, Sata Drive Guidelines, And Disassembly Preparation
Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 72: Electrostatic Discharge Information
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.
Page 73: Personal Grounding Methods And Equipment
● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...
Page 74: Operating Guidelines
● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...
Page 75: Routine Care
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...
Page 76: Cleaning The Monitor
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.
Page 77: Tools And Software Requirements
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 78: Lithium Coin Cell Battery
In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Chapter 4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation...
Page 79: Sata Hard Drives
3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
Page 80: Hard Drive Capacities
● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ●...
Page 81: Configurations And Serial Number
(included on some computer models only). Figure 5-1 Convertible Minitower Configuration NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For more information, see Changing from a Minitower to a Desktop Configuration on page 120 in this guide.
Page 82 Figure 5-3 Small Form Factor Configuration NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 205 in this guide. Figure 5-4 Ultra-Slim Desktop Configuration Chapter 5 Configurations and Serial Number...
Page 83: Serial Number Location
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance. Figure 5-5 Convertible Minitower Serial Number and Product ID Location Figure 5-6 Microtower Serial Number and Product ID Location Serial Number Location...
Page 84 Figure 5-7 Small Form Factor Serial Number and Product ID Location Figure 5-8 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location Chapter 5 Configurations and Serial Number...
Page 85: Removal And Replacement Procedures - Convertible Minitower (Cmt) Chassis
Removal and Replacement Procedures – Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 86: Computer Access Panel
Computer Access Panel Description Spare part number Access panel 646819-001 Prepare the computer for disassembly (Preparation for Disassembly on page Lay the computer down on its large base for greater stability. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-1 Removing the Computer Access Panel To install the access panel, reverse the removal procedure.
Page 87: Front Bezel
Front Bezel Description Spare part number Front bezel 646822-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Page 88: Front Bezel Security
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 89: Bezel Blanks
Replace the access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Bezel Blanks Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 90: System Board Connections
System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 6-6 System Board Connections Table 6-1 System Board Connections System Board Connector System Board Label Color Component PCI3 white Expansion Card PCI2 white Expansion Card PCI1 white...
Page 91: Memory
Table 6-1 System Board Connections (continued) System Board Connector System Board Label Color Component MEDIA2 black USB Device, such as a Media Card Reader SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive SATA 3.0 SATA0 dark blue...
Page 92: Populating Dimm Sockets
The DDR3-SDRAM DIMMs must also: ● support CAS latency 7 DDR3 1066 MHz (7-7-7 timing) and CAS latency 9 DDR3 1333 MHz (9-9-9 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ●...
Page 93: Installing Dimms
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
Page 94 Repeat steps 3 and 4 to install any additional modules. Replace the computer access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer.
Page 95: Expansion Card
ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 637997-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Serial port, PCI card 638815-001 Printer port, PCI card 638817-001 USB 3.0 port, PCIe x1 card...
Page 96 Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-8 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 97: Figure
If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. Figure 6-10 Removing a Standard PCI Expansion Card If you are removing a PCI Express x16 card, pull the retention arm on the back of the...
Page 98 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.
Page 99: Drives
Drives Description Spare part number 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 636929-001...
Page 100: Drive Positions
Drive Positions Figure 6-13 Drive Positions (Minitower Configuration Shown) Table 6-2 Drive Positions Three 5.25-inch drive bays for optional drives (optical drives and media card reader shown) Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above. The bottom 5.25-inch drive bay has a shorter depth than the upper two bays.
Page 101: Removing A Drive From A Drive Bay
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 102 Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the 5.25-inch drives are released so do not tilt the unit and allow the drives to fall out.
Page 103 ● To remove a hard drive from one of the two lower internal hard drive bays, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2). Figure 6-17 Removing a Hard Drive from the Lower Two Bays ●...
Page 104: Installing Drives
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws installed on the chassis. The hard drive uses 6-32 isolation mounting guide screws in the lower two bays and standard 6-32 screws in the upper bay.
Page 105: Installing A 5.25-Inch Drive Into A Drive Bay
Guide Screw Device Black M3 Metric Screws 5.25-inch Drives Silver 6-32 Standard Screws 3.5-inch Hard Drive in the Top Drive Bay (Bay 4) Silver and Blue 6-32 Isolation Mounting Screws 3.5-inch Hard Drives in the Middle and Bottom Drive Bays (Bays 5 and 6) CAUTION: To prevent loss of work and damage to the computer or drive:...
Page 106 Install four M3 metric guide screws in the lower holes on each side of the drive (1). HP has provided four extra M3 metric guide screws on the 5.25-inch drive bracket under the access panel. The M3 metric guide screws are black. Refer to...
Page 107: Installing A Hard Drive Into An Internal Drive Bay
If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 6-21 Connecting the Media Card Reader USB Cable If you are installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 108 Install guide screws on the sides of the drive. The type of screws used depends on which drive bay is being used to house the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: Extra guide screws are installed on the hard drive bracket under the access panel.
Page 109 ◦ Install the drive into the slot on the adapter bracket with the PCA side facing down, aligning the three tabs on the bracket with the drive. Ensure that the power and data connectors on the drive are properly oriented. Figure 6-24 Installing the Drive in the Adapter Bracket ◦...
Page 110 ● If you are installing the drive in the upper bay (bay 4), install three standard 6-32 silver guide screws (two on the right side and one on the left side in the screw hole closest to the power and data connectors). Figure 6-26 Installing Standard Guide Screws Insert the hard drive into the bay as follows:...
Page 111 ● If you are installing a hard drive into the upper bay (bay 4), slide the hard drive into the drive bay (1) then secure the drive in place with a standard 6-32 screw (2). Figure 6-28 Installing a Hard Drive into the Upper Bay Connect the power cable and data cable to the rear of the hard drive.
Page 112: Installing A 3.5-Inch Sata Hard Drive Into An Internal Drive Bay
NOTE: The hard drive uses 6-32 isolation mounting guide screws. Eight extra guide screws are installed on the hard drive bracket under the access panel. The HP-supplied isolation mounting guide screws are silver and blue. If you are replacing a drive, transfer the guides screws from the old drive to the new one.
Page 113: Removing And Replacing A Removable 3.5-Inch Sata Hard Drive
Connect the power cable and data cable to the rear of the hard drive. Connect the opposite end of the data cable to the appropriate system board connector. NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems.
Page 114 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure 6-32 Removing the Thermal Sensor Remove the four screws from the bottom of the hard drive carrier. Figure 6-33 Removing the Security Screws 102 Chapter 6 Removal and Replacement Procedures –...
Page 115 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure 6-34 Removing the Hard Drive Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board.
Page 116 Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure 6-36 Replacing the Security Screws Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
Page 117 Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure 6-38 Replacing the Carrier Cover Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
Page 118: Hood Sensor
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is located on the top of the rear chassis panel. Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 119: Front I/O, Usb Assembly
Front I/O, USB Assembly Description Spare part number Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 73).
Page 120 Remove the screw that secures the assembly to the front of the chassis. Rotate the right side of the assembly away from the chassis. Figure 6-40 Removing the front I/O, USB, power switch assembly Pull the assembly toward the right and away from the chassis while threading the wires through the slot between the drive cage and chassis front and the hole in the front of the chassis.
Page 121: Power Switch Assembly
Power Switch Assembly Description Spare part number Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 73).
Page 122: Speaker
Speaker Description Spare part number Speaker 645330-001 The speaker is mounted to the inside front of the chassis with two screws. Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 123: Rear Chassis Fan
Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74).
Page 124: Fan Sink
Fan sink Description Spare part number Fan sink 643907-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74). In the order indicated, loosen the four captive screws that secure the fan sink to the system board.
Page 125 Lift the fan sink from the processor (2). Figure 6-45 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor.
Page 126: Processor
Processor Description Spare part number Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W...
Page 127 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Page 128 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 116 Chapter 6 Removal and Replacement Procedures – Convertible Minitower (CMT) Chassis...
Page 129: Power Supply
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is secured to the rear of the chassis by four Torx screws. A lever on the chassis floor also holds the power supply in place.
Page 130: System Board
To install the power supply, reverse the removal procedure. System Board Description Spare part number System board, includes Trusted Platform Module (TPM) (includes replacement thermal material) 611835-001 System board, does not include Trusted Platform Module (includes replacement thermal material) 649742-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73).
Page 131 NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
Page 132: Changing From A Minitower To A Desktop Configuration
Changing from a Minitower to a Desktop Configuration Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 74). Remove the front bezel (Front Bezel on page 75). Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays. To release the drives from the 5.25-inch drive bay, lift the release tab on the green latch drive bracket for the drive (1).
Page 133 Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it. Repeat this step for each drive. Figure 6-51 Installing a Drive in the Desktop Configuration CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays.
Page 134: Changing From A Desktop To A Minitower Configuration
Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-52 Changing from a Minitower to a Desktop Configuration Replace the front bezel and computer access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the computer access panel was removed.
Page 135 To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock as shown (1). While pressing the drivelock, pull the drives out of the drive bay (2). Figure 6-53 Releasing the 5.25-inch Drives from the Drive Bays (Desktop) Gently slide the drive into the uppermost available bay until it snaps into place.
Page 136 Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel. Figure 6-55 Changing from a Desktop to a Minitower Configuration Replace the front bezel and computer access panel.
Page 137: Removal And Replacement Procedures - Microtower (Mt) Chassis
Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 138: Computer Access Panel
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page 125) Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. Use the handle located between the thumbscrews to lift the access panel off the unit (2).
Page 139: Front Bezel
Front Bezel Description Spare part number Front bezel 646826-001 Prepare the computer for disassembly (Preparation for Disassembly on page 125) Remove the access panel (Computer Access Panel on page 126) Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the Front Bezel Front Bezel 127...
Page 140: Bezel Blanks
Removing a Bezel Blank System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 7-4 8200 Elite Series System Board Connections 128 Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
Page 141 Table 7-1 8200 Elite Series System Board Connections System Board Connector System Board Label Color Component DIMM4 (Channel A) DIMM4 white Memory Module DIMM3 (Channel A) DIMM3 black Memory Module DIMM2 (Channel B) DIMM2 white Memory Module DIMM1 (Channel B)
Page 142 Figure 7-5 6200 Pro Series System Board Connections Table 7-2 6200 Pro Series System Board Connections System Board Connector System Board Label Color Component DIMM4 (Channel A) DIMM4 white Memory Module DIMM3 (Channel A) DIMM3 black Memory Module DIMM2 (Channel B) DIMM2 white Memory Module...
Page 143: Memory
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Page 144: Populating Dimm Sockets
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
Page 145 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 146: Expansion Cards
ATI Radeon HD6570 PCIe x16 graphics card, 1 GB 637997-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Serial port, PCI card 638815-001 Printer port, PCI card 638817-001 USB 3.0 port, PCIe x1 card...
Page 147 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Opening the Expansion Slot Retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 148 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
Page 149 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 150: Drive Positions
Replace the computer access panel. Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Drive Positions Figure 7-13 Drive Positions Table 7-3 Drive Positions Two 5.25-inch drive bays for optional drives (optical drives shown) One 3.5-inch drive bay for optional drive (media card reader shown)
Page 151: Drives
Drives Description Spare part number 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 636929-001...
Page 152 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 isolation mounting guide screws and eight M3 metric guide screws), installed on the side of the drive bays. The 6-32 isolation mounting screws are required for a secondary hard drive.
Page 153: Removing A 5.25-Inch Or 3.5-Inch Drive From A Drive Bay
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for Disassembly on page 125) Remove the access panel (Computer Access Panel on page 126) Remove the front bezel...
Page 154: Installing A 5.25-Inch Or 3.5-Inch Drive Into A Drive Bay
A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 7-16 Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay...
Page 155 Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to...
Page 156: Removing A Hard Drive From A Drive Bay
If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 7-19 Connecting the Media Card Reader USB Cable If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Page 157: Installing A Hard Drive Into An Internal Drive Bay
NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 139 for an illustration of the extra 6-32 isolation mounting guide screws location.
Page 158 ● If you are installing a 2.5-inch hard drive: ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Figure 7-22 Installing Isolation Mounting Guide Screws in the 2.5-inch Adapter Bracket ◦...
Page 159 ◦ Hold the drive and bracket firmly together and turn the assembly over. Install four M3 screws to secure the drive to the bracket. Figure 7-24 Securing the Drive in the Adapter Bracket Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place.
Page 160 If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If your system has only one SATA hard drive, you must connect the hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the light blue connector (8200 Elite models) or the white connector (6200 Pro models) labeled SATA1.
Page 161: Front Fan Assembly
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the access panel (Computer Access Panel on page 126). Remove the cables from the clip on the top of the fan assembly. Figure 7-26 Removing the cables from atop the front fan assembly Unplug the fan cable from the system board connector labeled CHFAN.
Page 162 Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 7-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Page 163: Front I/O Assembly
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 126). Remove the front bezel (Front Bezel on page 127).
Page 164: Power Switch/Led Assembly
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the access panel (Computer Access Panel on page 126). Remove the front bezel (Front Bezel on page 127).
Page 165: Heat Sink
Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the computer access panel (Computer Access Panel on page 126).
Page 166 Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
Page 167: Processor
Processor Description Spare part number Intel Core i7 processor 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W...
Page 168 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Page 169 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 157...
Page 170: Speaker
Speaker Description Spare part number Speaker 645330-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the access panel (Computer Access Panel on page 126). Remove the front fan assembly (Front Fan Assembly on page 149). Disconnect the speaker wire from the system board connector labeled SPKR. From the inside of the chassis, remove the two silver Torx screws (1) that secure the speaker to the chassis.
Page 171: Rear Chassis Fan
Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the access panel (Computer Access Panel on page 126). Remove the four silver Phillips screws that secure the fan to the chassis. Figure 7-32 Rear fan screws Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
Page 172 Lift the fan out of the chassis (2). Figure 7-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit. 160 Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
Page 173: Power Supply
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 Prepare the computer for disassembly (Preparation for Disassembly on page 73). Remove the access panel (Computer Access Panel on page 126). Disconnect the power cables from the white 6-pin system board connector labeled PWR and the 4-pin white system board connector labeled P3.
Page 174 Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure.
Page 175: System Board
System Board Description Spare part number For use in 8200 Elite Series models: System board, includes Trusted Platform Module (TPM) (includes thermal material) 611834-001 System board, does not include Trusted Platform Module (TPM) 649741-001 For use in 6200 Pro Series models:...
Page 176 Remove the eight screws that secure the system board to the chassis. Figure 7-36 System board screws Slide the system board toward the front of the computer to disengage the I/O panel (1), lift the rear of the system board up at an angle (2), and then lift the system board out of the computer (3).
Page 177: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis
Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 178: Access Panel
Access Panel Description Spare part number Access panel 646815-001 Prepare the computer for disassembly (Preparation for Disassembly on page 165). If the computer is on a stand, remove the computer from the stand. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 8-1 Removing the access panel To install the access panel, reverse the removal procedure.
Page 179: Front Bezel
Front Bezel Description Spare part number Front bezel 646814-001 Prepare the computer for disassembly (Preparation for Disassembly on page 165). Remove the access panel (Access Panel on page 166). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Page 180: Bezel Blanks
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Access Panel on page 166). Remove the front bezel (Front Bezel on page 167)..
Page 181: Ddr3-Sdram Dimms
DDR3-SDRAM DIMMs CAUTION: This product DOES NOT support DDR3 Ultra Low Voltage (DDR3U) memory. The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board, it can cause the physical damage to the DIMM or invoke system malfunction. For proper system operation, the DDR3-SDRAM DIMMs must be: ●...
Page 182: Installing Dimms
DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ●...
Page 183 Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 8-4 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 184: Expansion Card
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 637996-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 card 637591-001 Ports eSATA port assembly, PCI card 645558-001 USB 3.0 port, PCIe x1 card...
Page 185 Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-5 Opening the expansion slot retainer Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
Page 186 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
Page 187 If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis.
Page 188: System Board Connections
Reconfigure the computer, if necessary. System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 8-11 8200 Elite Series system board connections Table 8-1 8200 Elite Series system board connections System Board Connector...
Page 189 Table 8-1 8200 Elite Series system board connections (continued) System Board Connector System Board Label Color Component MEDIA black USB Device, such as a Media Card Reader Hood Lock HLCK black Hood Lock MEDIA2 black USB Device, such as a Media Card...
Page 190: Drives
Table 8-2 6200 Pro Series system board connections (continued) System Board Connector System Board Label Color Component eSATA ESATA black eSATA Adapter Cable, or 2nd Optical Drive Parallel Port black Parallel Port Serial Port COMB black Serial Port MEDIA black USB Device, such as a Media Card Reader Hood Lock...
Page 191: Drive Positions
Drive Positions Figure 8-13 Drive positions Table 8-3 Drive Positions 3.5-inch internal hard drive bay 3.5-inch drive bay for optional drives (media card reader shown) 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
Page 192: Installing And Removing Drives
You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive.
Page 193: Removing A 5.25-Inch Drive From A Drive Bay
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Page 194: Installing A 5.25-Inch Drive Into A Drive Bay
Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black.
Page 195: Removing A 3.5-Inch Drive From A Drive Bay
Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-17 Installing the Optical Drive Rotate the drive cage to its upright position. Connect the SATA data cable to the white SATA system board connector labeled SATA2.
Page 196: Installing A 3.5-Inch Drive Into A Drive Bay
The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. Follow the procedure in Removing a 5.25-inch Drive from a Drive Bay on page 181 to remove the 5.25-inch drive and access the 3.5-inch drive. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding.
Page 197 Install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (four 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. A secondary hard drive uses 6-32 standard screws.
Page 198: Removing And Replacing The Primary 3.5-Inch Internal Hard Drive
If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA. Figure 8-22 Connecting the Media Card Reader USB Cable NOTE: Refer to System Board Connections on page 176 for an illustration of the system board drive connectors.
Page 199 Rotate the power supply to its upright position. The hard drive is located beneath the power supply. Figure 8-23 Raising the Power Supply Disconnect the power cable and data cable from the back of the hard drive. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
Page 200 To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Figure 8-25 Installing Hard Drive Guide Screws Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place.
Page 201: Fan Duct
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 165). Remove the access panel (Access Panel on page 166).
Page 202: Front Fan Assembly
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 165). Remove the access panel (Access Panel on page 166).
Page 203 Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 8-29 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit. Front Fan Assembly 191...
Page 204: Hood Sensor
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 165). Remove the access panel (Access Panel on page 166).
Page 205: Front I/O, Power Switch Assembly
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 165).
Page 206 Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 8-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Page 207: Speaker
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for Disassembly on page 165). Remove the access panel (Access Panel on page 166).
Page 208: Heat Sink
Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. Prepare the computer for disassembly (Preparation for Disassembly on page 165).
Page 209 After loosening the screws (1), lift the heat sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-35 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Page 210: Processor
Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache, 95W 638631-001 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W...
Page 211 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Page 212 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 200 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
Page 213: Power Supply
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
Page 214 Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 8-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
Page 215: System Board
System Board Description Spare part number For use in 8200 Elite Series models: System board, includes Trusted Platform Module (TPM) (includes thermal material) 611834-001 System board, does not include Trusted Platform Module (TPM) 649741-001 For use in 6200 Pro Series models:...
Page 216 Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 8-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.
Page 217: Using The Small Form Factor Computer In A Tower Orientation
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 165).
Page 218: Removal And Replacement Procedures - Ultra-Slim Desktop (Usdt) Chassis
Removal and Replacement Procedures – Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Page 219: Access Panel
Access Panel Description Spare part number Access panel 646816-001 To access internal components, you must remove the access panel: Prepare the computer for disassembly (Preparation for Disassembly on page 206). Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2).
Page 220: Front Bezel
Front Bezel Description Spare part number Front bezel 646817-001 Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 9-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Page 221: Bezel Blank
Bezel Blank Description Spare part number Bezel blank, jack black 593230-001 On some models, there is a bezel blank covering the external drive bay that needs to be removed before installing a drive. To remove a bezel blank: Remove the computer access panel (Access Panel on page 207).
Page 222: System Board Connections
System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 9-4 System board connections System Board Connector System Board Label Color Component SATA 3.0 SATA1 light blue Optical Drive Power SATA PWR1 white Optical Drive Mobile PCI Express Module black...
Page 223: Memory
Memory Description Spare part number 4-GB, PC3-10600 646801-001 2-GB, PC3-10600 646800-001 1-GB, PC3-10600 646808-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs.
Page 224: Populating Sodimm Sockets
Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operates in memory channel A. The XMM3 socket operates in memory channel B. Figure 9-5 SODIMM socket locations Table 9-1...
Page 225: Installing Sodimms
Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
Page 226 Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 9-7 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
Page 227: Front Fan
Front Fan Description Spare part number Front fan 646813-001 The front fan sits against the front on the left side of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207).
Page 228: Optical Drive
Optical Drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe (includes drive 595115-001 bracket) Blu-ray BD-RW SuperMulti DL Drive with LightScribe 646810-001 Removing the Optical Drive CAUTION:...
Page 229: Preparing The New Optical Drive
Preparing the New Optical Drive Before the new optical drive can be used, the release latch must be attached. Peel the backing off the adhesive on the release latch. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive.
Page 230: Installing The New Optical Drive
Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding.
Page 231: Hard Drive
Hard Drive Description Spare part number 320 GB, 7200 RPM hard drive, Self-Encrypting Drive (SED) 634824-001 320 GB, 7200 RPM hard drive 639135-001 250 GB, 7200 RPM hard drive 608746-001 160 GB, 7200 RPM hard drive 608745-001 160 GB Solid State Drive (SSD) 646809-001 80 GB Solid State Drive (SSD) 607817-001...
Page 232 Lift the hard drive carrier straight up and out of the chassis. Figure 9-13 Removing the hard drive carrier Remove the four guide screws from the sides of the hard drive carrier. Figure 9-14 Removing the guide screws Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Figure 9-15 Removing the hard drive from the carrier 220 Chapter 9 Removal and Replacement Procedures –...
Page 233 Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) so that the circuit board on the bottom of the hard drive does not come in contact wit the tabs on the bottom of the carrier, then slide the new hard drive into the carrier (2).
Page 234 To place the hard drive carrier back in the chassis, align the guide screws with the slots on the drive bay, drop the carrier straight down into the drive bay (1), and press the handle on the carrier all the way down (2) so that the drive is properly seated and locked in place. Figure 9-18 Installing the hard drive carrier Replace the optical drive and reconnect the cable on the back of the optical drive.
Page 235: Optical Drive Rail
Optical Drive Rail Description Spare part number Optical drive rail and cable kit 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207).
Page 236: Card Reader
Card Reader Description Spare part number Card reader 593235-001 The card reader is secured to the front right corner of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207).
Page 237 Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. Figure 9-21 Removing the card reader To install the card reader, reverse the removal procedure. Card Reader 225...
Page 238: Speaker
Speaker Description Spare part number Speaker 647447-001 The speaker is secured to the front of the chassis between the fan and the I/O ports. Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207).
Page 239: Heat Sink
Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207).
Page 240 Lift the heat sink from the system board. Figure 9-24 Removing the heat sink CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor to avoid damage that could require replacing the system board.
Page 241: Processor
Processor Description Spare part number Intel Core i7 processors 2600S, 2.8 GHz, 8-MB L3 cache, 95W 638419-001 Intel Core i5 processors 2500S, 2.7 GHz, 6-MB L3 cache, 95W 638420-001 2400S, 2.7 GHz, 6-MB L3 cache, 95W 640953-001 Intel Core i3 processors 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 2100, 3.1 GHz, 3-MB L3 cache, 65W...
Page 242 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Page 243 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Processor 231...
Page 244: Tv Tuner Or Wlan Module
The procedure to remove and replace the TV tuner module and the WLAN module are similar. The image in this section illustrates a TV tuner module. Use the same basic procedure the remove a WLAN module. Description Spare part number HP TV Tuner Kit (includes hardware) 613990-001 802.11a/b/g/n WLAN module 631954-001 Prepare the computer for disassembly (Preparation for Disassembly on page 206).
Page 245: Hood Sensor
Hood Sensor Description Spare part number Hood sensor 638816-001 Prepare the computer for disassembly (Preparation for Disassembly on page 206). Remove the computer access panel (Access Panel on page 207). Remove the optical drive (Removing the Optical Drive on page 216).
Page 246: System Board
System Board Description Spare part number System board, includes Trusted Platform Module (TPM) 611836-001 System board, does not include Trusted Platform Module (TPM) 649743-001 Front I/O panel 587458-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. Prepare the computer for disassembly (Preparation for Disassembly on page 206).
Page 247 Press the tab on right side of the panel (1), and then swing the right side of the cage away from the chassis to remove it (2). Figure 9-30 Removing the I/O panel Remove the three remaining screws (1) that secure the system board to the chassis. Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis (2).
Page 248: Rear Fan
Rear Fan Description Spare part number Rear fan 605155-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. Prepare the computer for disassembly (Preparation for Disassembly on page 206).
Page 249 From the inside of the chassis, slide the fan out from underneath the chassis lip, and then remove the fan. Figure 9-33 Removing the rear fan To install the rear fan, reverse the removal procedure. Rear Fan 237...
Page 250: Changing From Desktop To Tower Configuration
To change from the tower configuration to the desktop configuration, reverse the previous steps. NOTE: An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall, desk, or swing arm. 238 Chapter 9 Removal and Replacement Procedures – Ultra-Slim Desktop (USDT) Chassis...
Page 251: Port Cover
Port Cover Description Spare part number Port cover 646818-001 An optional rear port cover is available for the computer. To install the port cover: Thread the cables through the bottom hole on the port cover (1) and connect the cables to the rear ports on the computer.
Page 252: Power Supply, External
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. 240 Chapter 9 Removal and Replacement Procedures – Ultra-Slim Desktop (USDT) Chassis...
Page 253: Appendix A Battery Replacement
The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/...
Page 254 Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
Page 255 Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer access panel. Plug in the computer and turn on power to the computer.
Page 256: Appendix B Power Cord Set Requirements
Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Page 257: Country-Specific Requirements
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
Page 258: Appendix C Post Error Messages
POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
Page 259: Post Numeric Codes And Text Messages
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
Page 260 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
Page 261 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
Page 262 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables. circuitry incorrect. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 302.) Replace diskette drive.
Page 263 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
Page 264 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
Page 265 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated.
Page 266 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into the “General” grouping. If the error persists, update to the latest Status information displayed along with the BIOS version and ME firmware error provides further clarity into the failure.
Page 267: Interpreting Post Diagnostic Front Panel Leds And Audible Codes
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
Page 268 Replace the system board. The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. 256 Appendix C POST Error Messages...
Page 269 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
Page 270 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.
Page 271: Appendix D Troubleshooting Without Diagnostics
If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 4 for more information.
Page 272: Helpful Hints
Helpful Hints on page 260 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
Page 273 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Page 274: Solving General Problems
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Page 275 Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key.
Page 276 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
Page 277 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage.
Page 278: Solving Power Problems
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V).
Page 279 The incorrect external power supply adapter is being used on The USDT power supply adapter must be at 135W and use the USDT. the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Solving Power Problems 267...
Page 280: Solving Diskette Problems
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive.
Page 281 Table D-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. Use another diskette. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported.
Page 282 “Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to When drive activity stops, remove the diskette and press the start the computer has been inserted in the drive. Spacebar. The computer should start up. Diskette error has occurred.
Page 283: Solving Hard Drive Problems
Solving Hard Drive Problems Table D-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools.
Page 284 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not Remove the diskette from the diskette drive. bootable. The system is trying to start from the hard drive but the hard Insert a bootable diskette into the diskette drive and drive may have been damaged.
Page 285 The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Hard Drive Problems 273...
Page 286: Solving Media Card Reader Problems
Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
Page 287 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...
Page 288: Solving Display Problems
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
Page 289 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 290 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
Page 291 Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. Reseat the graphics card. Replace the graphics card.
Page 292: Solving Audio Problems
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
Page 293 Table D-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Page 294: Solving Printer Problems
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection, so multiple audio devices may be listed in Device Manager.
Page 295 Table D-8 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Page 296: Solving Keyboard And Mouse Problems
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected.
Page 297 Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components.
Page 298: Solving Hardware Installation Problems
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware.
Page 299: Solving Network Problems
DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
Page 300 Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
Page 301 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
Page 302 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.
Page 303: Solving Memory Problems
DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
Page 304: Solving Processor Problems
Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table.
Page 305: Solving Cd-Rom And Dvd Problems
Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility. Reinstall the original processor.
Page 306 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.
Page 307: Solving Usb Flash Drive Problems
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.
Page 308 The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. 296 Appendix D Troubleshooting Without Diagnostics...
Page 309: Solving Front Panel Component Problems
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
Page 310 Table D-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted Try connecting to the Internet at a later time or contact your due to bad weather. ISP.
Page 311 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.
Page 312: Solving Software Problems
If you encounter software problems, see the applicable solutions listed in the following table. Table D-19 Solving Software Problems Computer will not continue and no HP logo screen has appeared. Cause Solution POST error has occurred.
Page 313: Contacting Customer Support
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
Page 314: Appendix E Password Security And Resetting Cmos
Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Page 315: Resetting The Password Jumper
Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
Page 316: Clearing And Resetting The Cmos
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password.
Page 317 Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure E-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the...
Page 318: Appendix F Drive Protection System (Dps)
Drive Protection System (DPS) The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.
Page 319: Accessing Dps Through Computer Setup
Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: Turn on or restart the computer. When the F10 Setup message appears in the lower-right corner of the screen, press the key.
Page 320: Appendix G Computer Diagnostic Features
The information in each screen of the utility can be saved as an html file and stored on a USB flash drive. Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
Page 321: Survey Tab
HP Vision Diagnostics. If running HP Vision Diagnostics, select the appropriate language and click Continue. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Diagnostics utility launches with the Survey tab displayed.
Page 322: Test Tab
Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, you must exit HP Vision Diagnostics, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.
Page 323: History Tab
● The Warranty ID is a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure, please be prepared to provide the Warranty ID. The Clear Errors button will clear the contents of the Error Log.
Page 324: Help Tab
The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab.
Page 325: Protecting The Software
Click the Hewlett-Packard Vision Diagnostics link. Click the Download button. NOTE: The download includes instructions on how to create the bootable CD or the bootable USB flash drive. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive.
Page 326: Appendix H Backup And Recovery
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup.
Page 327 Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.
Page 328: Performing A Recovery
System Recovery discs that you can obtain from HP Support. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.
Page 329: Using F11
(select models only), you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system. Make sure that your most recent backup (stored on discs or on an external drive) is easily accessible.
Page 330: Windows Vista - Backup And Recovery
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.
Page 331: Performing A Recovery
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: Display the screen you want to save.
Page 332: Using The Windows Recovery Tools
If you are unable to boot (start up) your computer, you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system. For additional information, refer to the “Using a Windows Vista operating system DVD (purchased separately)”...
Page 333: Using A Windows Vista Operating System Dvd (Purchased Separately)
If you are unable to boot (start up) your computer, you must use System Recovery discs that you can obtain from HP Support to reboot the computer and repair the operating system. Make sure that your most recent backup (stored on discs or on an external drive) is easily accessible.
Page 334: Appendix I Specifications
Specifications CMT Specifications Table I-1 Specifications Chassis 17.6 in 44.8 cm Height 7.0 in 17.8 cm Width 18.0 in 44.5 cm Depth Approximate Weight 24.5 lb 11.2 kg Weight Supported (maximum distributed load in desktop 77 lb 35 kg position) Temperature Range 50°...
Page 335: Mt Specifications
Table I-1 Specifications (continued) Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union.
Page 336 Table I-2 Specifications (continued) Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Page 337: Sff Specifications
SFF Specifications Table I-3 Specifications Chassis (in the desktop position) 4.0 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.9 cm Depth Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
Page 338: Usdt Specifications
USDT Specifications Table I-4 Specifications Chassis 2.60 in 6.6 cm Height 9.90 in 25.1 cm Width 10.00 in 25.4 cm Depth (depth will increase if the computer is equipped with a port security bracket) Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg...
Page 339 Index adapter, DisplayPort to VGA card reader AC adapter, USDT spare part number 24, 35, 44, spare part number 30, 36, 50, spare part number 38, 45 access panel adapter, DisplayPort to VGA (not USDT removal and CMT removal and illustrated) replacement 224 replacement 74...
Page 340 front bezel removal and MT removal 134 replacement 75 desktop conversion SFF installation 172 front bezel, spare part CMT 120 SFF removal 172 number 17 diagnostics utility 308 expansion slot cover front I/O assembly, spare part DIMMs. See memory CMT removal 84 number 18 disassembly preparation MT removal 135...
Page 341 front bezel front I/O, power switch assembly SFF removal and CMT removal and SFF removal and replacement 196 replacement 75 replacement 193 SFF spare part number 196 CMT security 76 front panel problems 297 USDT removal and CMT spare part number 75 front USB panel replacement 227 MT blank removal 128...
Page 342 SFF memory 168 memory modules rear chassis fan removal and SFF optical drive 182 spare part number 18, 24, 26, replacement 159 USDT hard drive 219 28, 34, 36, 39, 48, 55, 57 SATA cable, spare part USDT memory 211 memory modules, USDT number 26, 29, 37 USDT optical drive 218...
Page 343 optical drive rail kit printer port (expansion), spare part rear port cover, USDT USDT spare part number 223 number 21, 26, 32, 37, 52, 58, spare part number 41, 47 optical drive rail, USDT recovering information 316, 319 spare part number 41 printer problems 282 recovery partition 317, 320 optical drive, USDT...
Page 344 USDT TV tuner module 232 SATA hard drive cable, CMT processor removal and USDT WLAN tuner module spare part number 18 replacement 198 SATA hard drive cable, MT SATA cable, spare part removing spare part number 27, 29, 38 number 49, 58 battery 241 SATA optical drive cable, CMT SATA drive cable, spare part...
Page 345 computer 322, 325, 326 TV tuner, spare part number 42, preparation for disassembly MT memory 131 SFF memory 169 processor removal and USDT memory 211 replacement 229 USB 3.0 port (expansion), spare stand, USDT rear fan removal and part number 21, 24, 32, 35, 52, spare part number 45 replacement 236 56, 172...

This manual is also suitable for:

8200 elite series microtower 8200 elite series ultra-slim desktop 6200 pro series microtower 6200 pro series small form factor Compaq 6200 pro mt

HP 8200 Elite Series Maintenance And Service Manual

1 Installing and Customizing the Software

2 Computer Setup (F10) Utility

3 Illustrated Parts Catalog

4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

5 Configurations and Serial Number

6 Removal and Replacement Procedures - Convertible Minitower (CMT) Chassis

7 Removal and Replacement Procedures - Microtower (MT) Chassis

8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis

9 Removal and Replacement Procedures - Ultra-Slim Desktop (USDT) Chassis

Appendix A Battery Replacement

Appendix B Power Cord Set Requirements

Appendix C POST Error Messages

Appendix D Troubleshooting Without Diagnostics

Appendix E Password Security and Resetting CMOS

Appendix F Drive Protection System (DPS)

Appendix G Computer Diagnostic Features

Appendix H Backup and Recovery

Appendix I Specifications

Quick Links

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Summary of Contents for HP 8200 Elite Series