Vaio Hardware Repair Services - Sony Vaio Troubleshooting Manual
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4-675-412-11.book Page 42 Friday, April 11, 2003 3:01 PM
VAIO hardware repair services
If you want more information on how this service is provided, go to the VAIO-Link website (www.vaio-link.com).
While the majority of issues are resolved via the Internet or over the phone, sometimes resolving the problem might
require intervention or repair.
Our Customer Support Analysts will establish whether a repair is necessary.
Prior to calling VAIO-Link and in order to allow a better service, please ensure that the following guidelines are
followed:
❑
Have the serial number of your VAIO or a case number ready at hand.
❑
If you have not previously registered, bear with us while we first register your details in our customer database.
❑
Have a reasonably clear definition of your problem.
❑
Detail any specific changes you have made to the PC system and/or applications running on the computer and/or
peripheral devices connected to the computer.
❑
Provide any other ancillary files or data as requested.
In case our Customer Support Analyst confirms the need for a repair, we would like to draw your attention to the
following important remarks before we pick up your VAIO:
❑
Since you are responsible for backing up your data, it is essential that you back up all your files from your hard
disk (onto a removable disc, for example), as Sony cannot guarantee the integrity of programs or data on your
computer during the repair process.
❑
Do not include any accessories in the shipment of the main unit unless advised otherwise by our Customer Support
Analyst.
❑
A flat fee will be charged for out-of-warranty units if you choose not to go ahead with the repair.
❑
An address, telephone number and contact person reachable during office hours are compulsory to allow our
delivery courier and back-office team to operate successfully.
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Troubleshooting
