Acd Call - Toshiba Strata CT Manual
Acd agent guide
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Also See for Strata CT:
- Installation & maintenance manual (385 pages) ,
- System administrator manual (57 pages) ,
- User manual (54 pages)
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Features
ACD Call
When an ACD call rings at your idle station, the ACD Call LED flashes and
your LCD displays the message to the right (
If you receive a PBX call, your ACD Call LED flashes similar to an ACD call
and the LCD displays the message to the right (
To answer an ACD call
ACD Call
1. Press
To view Queue Status instead of name/number
Page
Press
Strata CT ACD Agent November 2001
The LED lights steady and the LCD displays one of the
messages below depending upon the type of call and system
programming.
Notes
If you use a headset, the
(see
The duration of each call is
displayed every 15 or 60 seconds
(determined by system
programming) after you have
answered the call.
(LCD button) four times.
= Line number).
XXX
= Line number).
XXX
If Auto Answer with zip tone is enabled, a zip tone (a
short burst of dial tone) is heard and the call is connected
(see
"ACD Call Pickup" on Page
If you are on a [DN] or Exchange Line when the ACD
Call line rings or attempts auto answer with zip tone, the
ACD call rings and the ring is muted.
Spkr
Mic
The
and
functions are automatically turned on,
and the LCD displays ACD call status information.
Spkr
"ACD Call Pickup" on Page
QUE#000 AGT GP01
LINE XXX ACD CALL
QUE#000 AGT GP01
LINE XXX RINGING
12).
Mic
and
functions are turned off
12).
QUE#000 AGT GP01
HH:MM:SS
ACD Call
11
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