Canon FY8-13HR-000 Service Manual

Network multi-pdl printer unit-m1/ image pass-m1
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Network Multi-PDL
Printer Unit-M1/
image PASS-M1
REVISION 0
FY8-13HR-000
JULY 2001
NM-PDL REV.0 JULY 2001 PRINTED IN U.S.A.
COPYRIGHT© 2001 CANON INC.

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Summary of Contents for Canon FY8-13HR-000

  • Page 1 Network Multi-PDL Printer Unit-M1/ image PASS-M1 REVISION 0 FY8-13HR-000 JULY 2001 NM-PDL REV.0 JULY 2001 PRINTED IN U.S.A. COPYRIGHT© 2001 CANON INC.
  • Page 2 IMPORTANT THE INFORMATION CONTAINED HEREIN IS PUBLISHED BY CANON, INC., JAPAN. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY DIFFER SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY.
  • Page 3: About This Guide

    Components shown in these illustrations are subject to change. To receive information about any iR-M1 components that do not match illustrations in this guide, con- tact your authorized service/support center. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 4: Terminology And Conventions

    The note indicator highlights important messages and additional informa- tion. Memo The caution icon indicates a need for special care and safety when handling the equipment. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 5: Table Of Contents

    1.5.1 To Connect a Twisted Pair To Reboot the System ..3-15 Cable to the iR-M1 ..3-6 Connecting a PC to the Parallel Port ......3-7 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 6 PC ....4-40 Motherboard ....... 4-17 5.2.6 Operating the iR-M1 ... 4-40 4.4.1 Removing the iR-M1 5.2.7 Operating the PC ..4-41 Motherboard ....4-18 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 7 Specifications ......A-1 Hardware Features ....A-1 Compliance ......A-1 Networking and 1.4.1 Safety Approvals ..A-1 1.4.2 EMI Approvals ..... A-1 Connectivity ......A-1 User Software ...... A-1 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 8 Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the glass display window. Other solvents, such as water, may damage the polarizer. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 9 • Plugging in cables at the back of the unit • Using the power switch to power on/off the unit 9. Never set a cup of coffee—or any liquid—on or near the iR-M1 or the copier. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 10 • M3 metric wrench • Flashlight Also recommended: • Ribbon cable connector extractor You should also bring this guide and any technical notes you may have for the iR-M1. viii COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 11: Chapter 1 Introduction

    CHAPTER 1 INTRODUCTION COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 12: Features

    • Use resident PostScript and PCL fonts. Fiery Downloader can be used to download ad- ditional fonts as needed. Networked computers Copier iR-M1 F01-100-01 iR-M1 printing system COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 13: How The Ir-M1 Operates

    Copier Copier interface board RTC/ Super I/O PCI-ISA controller User interface Battery board interface +5/±12VDC Power supply PCI Bus AC power 100-240V AC F01-200-01 iR-M1 functional diagram COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 14: Print Options

    Users can print files from a PC directly connected to the iR-M1’s parallel port. PostScript files can be printed over the parallel port from Windows, including the MS-DOS window, and from various Windows applications running on the PC. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 15: User Software

    WebTools). The network administrator or the user at the customer site is responsible for in- stalling software onto computers that will use the iR-M1 over a network. The following software is included on the User Software CD: COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 16: Fiery Webtools

    The iR-M1 can support Internet or intranet access with Fiery WebTools. WebTools in- clude Status, WebSpooler, Installer, WebDownloader, WebSetup, and WebLink. For more information about WebTools, see the Configuration Guide and the Printing Guide. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 17: Chapter 2 Preparing For Installation

    CHAPTER 2 PREPARING FOR INSTALLATION COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 18: Outline

    Because the iR-M1 is a node on the customer’s computer network, make sure that you co- ordinate your scheduled installation with the network administrator at the customer site. Re- fer the network administrator to the Configuration Guide for network Setup information. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 19 Network administrator installs the iR-M1 user software on networked computers that will print to the iR-M1 (see Getting Started). Full iR-M1 functionality F02-100-01 Recommended installation steps and references COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 20: Checking The Customer Site

    • Do not plug the iR-M1 into a circuit with heating or refrigeration equipment (including water coolers). • Do not plug the iR-M1 into a switchable wall outlet. This can result in the iR-M1 be- ing turned off accidentally. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 21: Network

    2.5 System Contact Person I Will the person responsible for the computers and the network be available at the time set for installation? Get a name as a contact. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 22: Expectations

    For net- Memo work Setup and configuration information, the network administrator should refer to the Configuration Guide. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 23: Unpacking The Ir-M1

    Call the carrier immediately to report the damage and file a claim, then call your authorized service/support center. Be ready to furnish the serial number, printed on the bottom of the chassis. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 24 CHAPTER 2 PREPARING FOR INSTALLATION Power cable Copier interface cable Parallel cable (Cross Ethernet cable) Media package Network Interface Adapter iR-M1 F02-301-01 Contents of the iR-M1 shipping box COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 25: Ir-M1 Panels

    Up and down button Not used Menu button RJ-45 port network connection Parallel port Copier interface port Jewels Power connector Power switch F02-302-01 Front and back panels COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 26: Chapter 3 Installation

    CHAPTER 3 INSTALLATION COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 27: Preliminary Checkout

    2. Make sure that the iR-M1 power switch is in the Off position (press O), and plug the other end of the power cable into a wall outlet. Power switch Power connector F03-101-01 Connecting the power cable COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 28 Setup according to the network and user environment. Refer the network administrator to the Configuration Guide for Setup information. Server Name Idle 1047MB Info F03-101-02 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 29: Connecting To The Copier

    5. Connect the other end of the copier interface cable to the iR-M1 copier interface port. Copier interface port F03-102-01 iR-M1 copier interface port connection COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 30: Verifying The Connection

    The iR-M1 sends the PCL Test Page to the copier and displays the RIP and Print status screens so you can monitor the job. 7. Examine the quality of the Test Pages from the copier. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 31: Installing Additional Options

    F03-105-01 iR-M1 Ethernet network port Token Ring compatibility is available with the optional Token Ring kit (see the documen- tation included with that kit for more information). COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 32: To Connect A Twisted Pair Cable To The Ir-M1

    See the Configuration Guide for more infor- mation. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 33: Connecting A Pc To The Parallel Port

    1. Power off the iR-M1 as described on page 3-15. 2. Connect the parallel cable to the parallel port on the back panel of the iR-M1. Parallel port for PC connection F03-201-01 iR-M1 parallel port COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 34 Idle state, the network administrator should print a few test documents from the PC connected to the iR-M1. See the Configuration Guide for more information. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 35: Using The Control Panel

    Test Page and installing or updating system software) can be controlled locally using the buttons on the Control Panel. Activity light Line selection buttons Display window Up and down button Menu button F03-202-01 Control Panel COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 36: Activity Light

    Menu button Press this button to view other display screens. There are sev- eral different display screens, showing different types of infor- mation about the iR-M1. 3-10 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 37: Control Panel Screens And Icons

    Resume Printing Reboot Server Functions F03-202-02 Control Panel screens during printing If an error occurs, the Alert screen is displayed with a message describing the error. 3-11 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 38 Copies/Total—The number of copies of the current job that have been printed so far, and the total number of copies of this job that were requested. 3-12 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 39 The Network icon does not correspond to a screen, and it can appear while any screen is displayed. 3-13 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 40: Functions Menu

    Resume Printing—Reconnects the copier to the iR-M1 to resume printing after the print job was interrupted to make copies (used with Suspend Printing). Reboot Server—Shuts down all iR-M1 activity properly and then restarts. 3-14 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 41: Shutting Down And Restarting The Ir-M1

    Wait until the job is complete and Idle appears in the Info screen. 2. Press the menu button once, then select Reboot Server. At the next screen, select Reboot System. 3-15 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 42: Chapter 4 Disassembly/Assembly

    CHAPTER 4 DISASSEMBLY/ASSEMBLY COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 43: Before Disassembling The Unit

    • Replace the HDD • Upgrade to a more recent version of the system software (for information on installing system software, see “iR-M1 system software” on page 4-36). COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 44 16. UIB enclosure 7. Motherboard 17. UIB cable 8. Center frame 18. UIB 9. EMI shield 19. Front panel 10. Fans and power switch assembly F04-102-01 iR-M1 exploded view COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 45: Accessing Internal Components

    3. Power off the iR-M1 using the power switch on the back panel. 4. Disconnect all cables from the back of the iR-M1. Always obtain permission from the network administrator before you take the iR-M1 off the network. Memo COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 46: Externals

    2. Remove the four screws on the back of the iR-M1 that secure the center frame (with motherboard and devices attached) to the chassis cover (see F04-201-01). F04-201-01 Opening the iR-M1 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 47 Inside the chassis, the power supply is not encased. Before you service the iR-M1, be sure to power it off as described on page 4-3 and unplug the power cable from the back panel. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 48: Accessing Front Panel Components

    6. Set the front panel face down on protective foam with the UIB enclosure in place. If the front panel is not placed face down, the UIB enclosure can fall away from it. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000...
  • Page 49: To Replace The Front Panel

    This connector is keyed for proper insertion. 7. If no other service is required, reassemble the iR-M1 and verify its functionality as de- scribed on page 4-11. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 50: Checking Internal Connections

    Connectors on the iR-M1 are keyed to fit only when cables are properly oriented. 4. After tightening connections, if one or more components are still not getting power, see “Power supply cable voltages” on page 4-31. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 51 6. AC power cable Power supply a. Connector pin N on the power switch (2-pin AC power connector) b. Connector P on the power switch F04-301-01 Internal cable connections COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 52: To Check Motherboard Dimm Connections

    4. Slide the DIMM straight out of the socket. 5. To install a DIMM, slide it straight into the socket and close the levers on each side to lock it into place. 4-10 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 53: Restoring Functionality After Service

    The two tabs near the bottom of the inside front panel snap into the chassis cover. Push the chassis cover and the front panel together to achieve a snug fit. See F04-202-02 on page 4-7 for tab locations. 4-11 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 54 /or to a PC (see page 3-5, page 3-7, and the Configuration Guide). Check the Setup options (see the Configuration Guide). F04-303-02 iR-M1 connection verification steps 4-12 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 55: Electrical Parts

    Display window Up and down button pads UIB cable connector Menu button pad (UIB cable connects to motherboard) Back Front F04-402-01 User interface board layout 4-13 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 56: To Remove The Uib

    5. Remove the four screws that secure the UIB to the inside front panel (see F04-402-02). Lift the UIB out of the front panel. Set aside the screws for reassembly and place the UIB in an antistatic bag. 4-14 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 57: To Replace The Uib

    UIB enclosure rest on the molding. 6. Attach the UIB cable to motherboard connector J30. 7. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-15 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 58: Copier Interface Board

    2. Replace the screw you removed earlier to secure the copier interface board to the port bracket. 3. Replace the front panel as described on page 4-7. 4. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-16 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 59: Motherboard

    12. DIMM socket 13. Power supply cable [12] connector (J29) MS-Mounting screws (3) Note: Components not listed above are not used. [13] F04-404-01 Diagram of the iR-M1 motherboard 4-17 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 60: Removing The Ir-M1 Motherboard

    10. Gently lift the motherboard away from the three center frame hooks. The three center frame hooks hold the motherboard in place. Place the motherboard on a antistatic mat or in an antistatic bag. 4-18 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 61 10. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 11. If you installed a new motherboard, reinstall system software (see “iR-M1 system soft- ware” on page 4-36). 4-19 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 62: Replacing Parts On The Motherboard

    Avoid flexing the motherboard while you in- sert the DIMM in its socket. 4. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-20 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 63: Motherboard Battery

    6. Reassemble the iR-M1 and verify its functionality as described on page 4-11. When you power on the iR-M1, let the Start-up diagnostics complete, then power off and on again to reinitialize the realtime clock. Memo 4-21 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 64: Fans

    Fan cables (to motherboard) F04-406-01 Removing the exhaust fans 4. Remove the three screws that secure each fan to the metal bracket and remove the fan (with cable attached). 4-22 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 65 4. If you removed the front panel, reattach it as described on page 4-7. 5. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-23 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 66: Cpu Fan

    Set aside the screws so that you can replace them later. CPU fan Connector J27 F04-406-03 The CPU fan on the motherboard 4. Remove the CPU fan and set it aside. 4-24 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 67: Power Switch

    Power switch AC power cable Ground cables Power supply F04-406-04 Replacing the power switch Use the following procedures to replace the power switch on the back panel. 4-25 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 68 | is on top when the iR-M1 is in its standard operating position. 2. Place the ground shield over the power switch. 3. Secure the power switch and ground shield to the metal bracket with two screws. 4-26 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 69 6. Reattach the front panel as described on page 4-7. 7. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-27 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 70: Power Supply

    Ground cables Power supply Power supply cable (to power supply) Power supply cable Power supply cable (to HDD) (to motherboard) F04-407-01 Power supply on the center frame 4-28 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 71: To Remove The Power Supply

    3. Connect the other end of the power supply cable to the power connector on the HDD. 4. If you removed the power supply cable connector from the power supply, reattach it. 4-29 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 72 7. Fit the bottom EMI shield into the main EMI shield and secure it with two screws. 8. Reattach the front panel as described on page 4-7. 9. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-30 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 73: Power Supply Cable Voltages

    Yellow +12V Black Common Black Common 6-pin power supply Blue -12V Blue -12V Black Common Black Common 6-pin motherboard Yellow +12V F04-407-03 Power supply cable voltages 4-31 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 74: User Software

    Set aside the HDD carrier and the screws for reassembly. 8. Remove the HDD cable from the HDD and set it aside for reassembly. 9. Place the HDD in an antistatic bag. 4-32 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 75 Be sure to fold in the HDD cable so that it is not damaged when you re- place the chassis cover. Memo 10. If you replaced the HDD with a new drive, install system software (see “iR-M1 system software” on page 4-36). 4-33 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 76: Front Panel Components

    For information on replacing the UIB, see “User inter- face board” on page 4-13. Line selection buttons Up and down button Menu button Jewels F04-409-01 iR-M1 jewels and buttons 4-34 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 77: Jewels

    5. Replace the front panel components and reattach the front panel as described on page 4- 6. Reassemble the iR-M1 and verify its functionality as described on page 4-11. 4-35 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 78: Installing The System Software

    Download Tool to a PC. After installing the Download Tool, select the system software to install using the Tool, thereby starting downloading. 4-36 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 79: Installing The Download Tool

    CD-ROM drive, prepare an external CD-ROM drive. Or, copy the system files from the System Software CD-ROM to the HDD of the PC from a network or using an ex- ternal CD-ROM at the service station. 4-39 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 80: Connecting The Ir-M1 And The Pc

    8) Select ‘OK’ on the iR-M1. 9) when the installation is complete, ‘Installation was successful’ appears; select ‘OK’. 10) At the choose Function screen, select Continue Boot. 4-40 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 81: Chapter 5 Troubleshooting

    CHAPTER 5 TROUBLESHOOTING COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 82: Preliminary On-Site Checkout

    “Checking network connections” on page 5-15 includes guidelines for checking the network connections between the iR-M1 and the computers or workstation to which it is connected, and also provides information on several printing problems. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 83: Where Problems Occur

    This chapter does not attempt to provide troubleshooting information for attached PCs or Mac OS computers, for copiers, or for extensive networks. You should refer problems in these areas to the appropriate service department and network administrator. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 84: Before You Go To The Customer Site

    Printing Guide and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures and messages the customer has observed. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 85 See the Printing Guide for more information. If your preliminary phone call fails to clear up the problem, proceed to the second phase, the preliminary on-site checkout. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 86: Preliminary On-Site Checkout

    Not used Not used Not used RJ-45 port for 10/100BaseT twisted pair Parallel port Copier interface port Power switch Power connector F05-104-01 Back panel of the iR-M1 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 87: Checking Internal Components

    • Make sure DIMM(s) are properly seated in DIMM slot(s). 4. Reassemble the iR-M1 and verify functionality (see “Restoring functionality after ser- vice” on page 4-11). COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 88 7. Motherboard 17. UIB cable 8. Center frame 18. UIB 9. EMI shield 19. Front panel 10. Fans and power switch assembly F05-104-02 Exploded view of iR-M1 components COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 89: Checking The Ir-M1 As A Stand-Alone Unit

    “Checking internal connections” on page 4-8. Then check other components as suggested below. When you are done, refer to “Restor- ing functionality after service” on page 4-11. COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 90 • If the problem persists, try replacing the motherboard battery (see “Motherboard battery” on page 4-21). • If the problem still persists, replace the motherboard. T05-202-01 General iR-M1 system error conditions COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 91 (see “Fans” on page 4-22). back panel of the iR-M1. backwards. T05-202-01 General iR-M1 system error conditions (Continued) 5-10 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 92: Ir-M1 Diagnostic Sets

    7. If no Diagnostics fail, the iR-M1 boots up normally. If a test fails, the name of the test appears on the Display Window. 8. If a test fails, replace the motherboard. 5-11 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 93: To Run Ir-M1 Custom Diagnostics

    Continue... [X]HOST Bridge [X]PCI Bridge [X]ISA Bridge [X]IDE Cntrl [X]USB Cntrl [X]ACPI Bridge [X]ENET Ethernet [X]IX Chip [X]PAR Parallel [X]SER1 Serial 1 [X]SER2 Serial 2 F05-302-03 5-12 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 94 Run Tests Until... [X]IX Chip [X]PAR Parallel All Tests Done [X]SER1 Serial 1 First Test Fails [X]SER2 Serial 2 Tests begin running. F05-302-06 iR-M1 diagnostic overview 5-13 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 95: Checking The Entire Ir-M1 System

    5. Select Print Pages and then select PS Test Page. The iR-M1 sends the PS Test Page to the copier and displays the RIP and Print status screens so you can monitor the job. 5-14 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 96: Checking Network Connections

    • Application-specific printing errors caused by missing or incorrectly placed printer de- scription files. • Network connection problems that result in the iR-M1 not appearing in printer list on the customer’s networked computers. 5-15 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 97: Printing To The Ir-M1

    EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files. Memo 5-16 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 98: Parts Catalog

    CHAPTER 6 PARTS CATALOG COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 99 CHAPTER 6 PARTS CATALOG COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 100 CHAPTER 6 PARTS CATALOG image PASS-M1 FIGURE 100 Network Multi PDL Printer Unit-M1 COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 101 1 CABLE, CROSS FE1-5567-000 1 CABLE, HDD FE1-5569-000 1 CD-ROM, SYSTEM S/W FE1-5571-000 1 MEDIA PACK US FE1-5572-000 1 MEDIA PACK UK FE1-4997-000 1 FILTER, POWER LINE ASSEMBLY COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 102 APPENDIX COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 103: Safety And Emissions Compliance

    • CSA 22.2 #950 • EN 60950 (TUV/GS mark) • CE Mark 1.4.2 EMI Approvals • FCC Class B • EN55022 Class B • VCCI Class B COPYRIGHT © 2001 CANON INC. 2000 2000 2000 2000 NM-PDL REV.0 JULY 2001...
  • Page 104 Prepared by Office Imaging Products Quality Assurance Center CANON INC. Printed in U.S.A. REVISION 0 (JULY 2001) (28353) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan NM-PDL REV.0 JULY 2001 PRINTED IN U.S.A. COPYRIGHT© 2001 CANON INC.
  • Page 105 This publication is printed on 100% recycled paper. PRINTED IN U.S.A. 0701AB00...

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