HP ProLiant ML100 Series User Manual
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HP ProLiant ML100 Series User Manual

HP ProLiant ML100 Series User Manual

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HP ProLiant ML100 Series Server

User Guide

for HP ProLiant ML110 G2, G3, G4, and G5 Servers, ProLiant ML115 and ML115 G5 Servers, and ProLiant
ML150 G2, G3, and G5 Servers
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 368156-403
October 2012
Edition: 12

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Summary of Contents for HP ProLiant ML100 Series

  • Page 1: User Guide

    ML150 G2, G3, and G5 Servers Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2004, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Access panel ............................11 Processor option ............................11 Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers ......12 Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers ....................15 Installing a processor in HP ProLiant ML110 Generation 5 Servers ............
  • Page 4 HP Insight Diagnostics ..........................48 Keeping the system current ........................48 Drivers ............................48 Subscriber's choice ........................48 Embedded SATA RAID feature ........................49 Required hardware ........................49 Configuring the SATA RAID feature ....................50 USB diskette and CD-ROM drives ....................53 Installing an operating system ......................
  • Page 5 Preventing electrostatic discharge ......................102 Grounding methods to prevent electrostatic discharge ................102 Support and other resources ...................... 103 Before you contact HP ..........................103 HP contact information ........................... 103 Customer Self Repair ..........................103 Acronyms and abbreviations ...................... 111 Documentation feedback ......................

  • Page 6: Server Operations

    Server operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power.

  • Page 7: Server Setup

    For more information on Care Packs, see the HP website (http://www.hp.com/hps/carepack). Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, see the rack resource kit documentation.

  • Page 8: Temperature Requirements

    HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

  • Page 9: Power Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 10: Installing Hardware Options

    CD shipped with the server, or the CD that shipped with the option. The drivers may have updates that are available on the HP website (http://www.hp.com/support). Follow the on-screen instructions to begin the installation process. Registering the server To register the server, refer to the HP Registration website (http://register.hp.com). Server setup 10...

  • Page 11: Hardware Options Installation

    This section provides the following procedures: • Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers (on page 12) • Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers (on page 15) •...

  • Page 12: Installing A Processor In Hp Proliant Ml150 Generation 3 And Generation 5 Servers

    Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers HP ProLiant ML150 Generation 3 and Generation 5 Servers support single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1.
  • Page 13 Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Hardware options installation 13...
  • Page 14 Align the processor installation tool with the socket and install the processor. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Hardware options installation 14...

  • Page 15: Installing A Processor In Hp Proliant Ml110 (G2, G3, And G4) And Proliant Ml150 Generation 2 Servers

    Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in HP ProLiant ML110 (G2, G3, and G4) and ProLiant ML150 Generation 2 Servers CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix single- and dual-core processors or processors with different speeds or cache sizes.

  • Page 16: Installing A Processor In Hp Proliant Ml110 Generation 5 Servers

    PPM. Install the access panel. Installing a processor in HP ProLiant ML110 Generation 5 Servers The server uses an embedded PPM as a DC-to-DC converter to provide the proper power to the processor. To install the component: Power down the server (on page 6).
  • Page 17 Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. Hardware options installation 17...

  • Page 18: Installing A Processor In Hp Proliant Ml115 And Ml115 Generation 5 Servers

    Close the processor socket retaining bracket and the processor retaining latch. Install the heatsink. See the server installation sheet. Install the access panel. Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION: To avoid damage to the processor and system board, only authorized personnel should attempt to replace or install the processor in this server.
  • Page 19 IMPORTANT: If installing a processor with a faster speed, update the system ROM before installing the processor. To install the component: Power down the server (on page 6). Remove the access panel ("Access panel" on page 11). Remove the heatsink fan and the heatsink. For more information, see the server installation sheet. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage.

  • Page 20: Sas Or Sata Hard Drive Options

    Install the heatsink and the heatsink fan. For more information, see the server installation sheet. Install the access panel. SAS or SATA hard drive options Some HP ProLiant 100 Series servers support SAS and SATA drives depending on the controller configuration. ProLiant server...
  • Page 21 Remove the hard drive blank. Hardware options installation 21...
  • Page 22 Prepare the hard drive. Hardware options installation 22...

  • Page 23: Hard Drive Led Cable Option

    Install the hard drive. Close the bezel. Resume normal server operations. Determine the status of the drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 60). Hard drive LED cable option This section provides the following procedures: •...

  • Page 24: Installing The Led Cable (Ml110 G4)

    Installing the LED cable (ML110 G4) Connector location (ML110 G4) Cabling an HP Smart Array E200 controller card (ML110 G4) Power down the server (on page 6). Remove the access panel ("Access panel" on page 11). Install an HP Smart Array E200 controller card.
  • Page 25 Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML110 IMPORTANT: The LED cable must be connected to the HP 8 Internal Port SAS/SATA Host Bus Adapter card before the card is installed in the server. If the card is already installed, remove it before connecting the cable.
  • Page 26 Open the cable clamp. Secure the cable with the cable clamp. Install the access panel. Power up the server (on page 6). Hardware options installation 26...

  • Page 27: Installing The Led Cable (Ml150 G3)

    Installing the LED cable (ML150 G3) Connector location (ML150 G3) Cabling an HP Smart Array E200 controller card (ML150 G3) Power down the server (on page 6). Remove the access panel ("Access panel" on page 11). Install the card. For more information, see the documentation that ships with the option and see "Expansion board options (on page 42)."...
  • Page 28 Secure the cable with the cable tie. Install the access panel. Power up the server (on page 6). Cabling an HP 8 Internal Port SAS/SATA Host Bus Adapter with RAID card (ML150 Power down the server (on page 6). Remove the access panel ("Access...

  • Page 29: Installing The Led Cable (Ml110 G5, Ml115 G5, And Ml150 G5)

    Install the access panel. Power up the server (on page 6). Installing the LED cable (ML110 G5, ML115 G5, and ML150 G5) Connector locations (ML110 G5, ML115 G5, and ML150 G5) • HP ProLiant ML110 Generation 5 Server Hardware options installation 29...
  • Page 30 • HP ProLiant ML115 Server • HP ProLiant ML115 Generation 5 Server • HP ProLiant ML150 Generation 5 Server Hardware options installation 30...
  • Page 31 • HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card • HP Int-4 Ext port, PCI-E SAS RAID storage controller card Hardware options installation 31...
  • Page 32 • HP Smart Array E200 controller card Cabling a controller card (ML110 G5, ML115, ML115 G5, and ML150 G5) Power down the server (on page 6). Remove the access panel ("Access panel" on page 11). Install the storage controller card.
  • Page 33 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server Install the access panel. Power up the server (on page 6). Hardware options installation 33...

  • Page 34: Removable Media Device Options

    11). Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Depending on the server, obtain the screws from one of the following locations: Bezel blank Chassis...

  • Page 35: Installing Media Devices With Screws

    Install the rails on to the device. Slide the media device part of the way into the bay. Connect the four-pin power cable to the full-height or half-height drive. Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation.
  • Page 36 Accessory kit Install the screws on the media device: For the HP ProLiant ML110 Generation 5 Server, install the screws in the top screw holes. For all other servers, install the screws in the bottom screw holes. Hardware options installation 36...

  • Page 37: Installing Media Devices With A Media Latch

    Extend the server from the rack, if applicable. Remove the access panel ("Access panel" on page 11). Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Hardware options installation 37...

  • Page 38: Installing Media Devices With Wire Retainers

    Extend the server from the rack, if applicable. Remove the access panel ("Access panel" on page 11). Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Hardware options installation 38...
  • Page 39 Extend the server from the rack, if applicable. Remove the access panel ("Access panel" on page 11). Access the removable media cage. Remove the bezel blank. NOTE: HP recommends that you remove all bezel blanks to facilitate drive installation. Hardware options installation 39...
  • Page 40 Open the media bay retainers and install the media bay plate. Tighten the media bay plate screw. Remove the media bay support wire. Slide the full-height media device part of the way into the bay. Connect the four-pin power cable to the full-height device. Connect the device cable to the device and the system board or to an expansion board, as directed by the option documentation.

  • Page 41: Memory Options

    Secure the media bay screws. Close the media bay retainers. Memory options For server-specific memory installation guidelines, refer to the installation sheet that ships with the server. Interleaving and non-interleaving memory configuration This server supports both interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by allowing simultaneous access to more than one block of data (for example, overlapping Read-Writes).

  • Page 42: Expansion Board Options

    ("Access panel" on page 11). Expansion board options Depending on the model, HP ProLiant 100 Series servers use one of the following methods to retain expansion boards within the server: • A single expansion board retainer for all expansion boards (internal) •...
  • Page 43 Remove the expansion slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.

  • Page 44: Installing An Expansion Board With Individual Retainers

    Install the expansion board. To secure the board, close the expansion slot latch. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. Install the expansion slot cover retainer. Install the access panel.

  • Page 45: Installing An Expansion Board With An External Retainer

    CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. Remove the expansion slot cover. IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board.
  • Page 46 To install the component: Power down the server (on page 6). Extend the server from the rack, if applicable. Remove the access panel ("Access panel" on page 11). Remove the expansion slot cover retainer. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
  • Page 47 Install the expansion board. To secure the board, close the expansion slot latch. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board for more information. Install the expansion slot cover retainer. Install the access panel.

  • Page 48: Server Software And Configuration Utilities

    CD. Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.

  • Page 49: Embedded Sata Raid Feature

    RAID functionality: • RAID 0 and 1 for HP ProLiant ML110 G2, G3, G4, and G5 Servers; the HP ProLiant ML115 and ML115 G5 Servers; and HP ProLiant ML150 G2 and G3 Servers •...

  • Page 50: Configuring The Sata Raid Feature

    When prompted, press F8 to enter the HP Embedded SATA RAID Setup. Create an array, and then exit the HP Embedded SATA RAID Setup. The POST process will continue. For information about creating arrays, see the following documentation: HP Embedded SATA RAID Controller User Guide on the HP website (http://www.hp.com/support/E_SATA_RAID_C_UG_en)
  • Page 51 Power up the server. If the server is already powered, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media.

  • Page 52: Creating A Raid Volume

    During POST, press the F10 key to launch BIOS Setup Utility. If you fail to press F10 before POST, you will need to restart the server. In the Advanced menu screen, select Hard Disk Configuration. Set the Configure Controller 1 field to RAID. Press F10, then select Yes to save the changes and close BIOS Setup Utility.

  • Page 53: Usb Diskette And Cd-Rom Drives

    HP recommends the use of HP standard USB disk drives. HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 54: Installing An Operating System

    Follow the remaining on-screen instructions to complete the installation. Installing a supported Linux or NetWare OS To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller, refer to the OS documentation. Server software and configuration utilities 54...

  • Page 55: Troubleshooting

    Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

  • Page 56: Warnings And Cautions

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 57: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 48) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 58: Common Problem Resolution

    Firmware updates Download firmware updates from the following locations: • The HP Smart Components available on the HP Support website (http://www.hp.com/support) • The most recent version of a particular server or option firmware from the HP Support website (http://www.hp.com/support) Troubleshooting 58...

  • Page 59: Dimm Handling Guidelines

    Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 48)." For detailed information on updating firmware, see "Firmware maintenance (on page 91)."...

  • Page 60: Sas And Sata Hard Drive Led Combinations

    The drive is part of an array being selected by an array configuration utility • Drive Identification has been selected in HP SIM • The drive firmware is being updated The drive has been placed offline due to hard disk drive failure or subsystem communication failure.

  • Page 61: Troubleshooting Flowcharts

    The drive is offline, a spare, or not configured as part of an array. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 61)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on...

  • Page 62: General Diagnosis Flowchart

    Item "Symptom information (on page 57)" "Loose connections (on page 58)" "Service notifications (on page 58)" The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support). Troubleshooting 62...
  • Page 63 Item "General memory problems are occurring (on page 81)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms)

  • Page 64: Power-On Problems Flowchart

    Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 64...
  • Page 65 "Power source problems (on page 72)" • "Power supply problems (on page 72)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "System open circuits and short circuits (on page 83)" Troubleshooting 65...

  • Page 66: Post Problems Flowchart

    POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component •...
  • Page 67 "General memory problems are occurring (on page 81)" • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "Symptom information (on page 57)" • "Server information you need"...

  • Page 68: Os Boot Problems Flowchart

    Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item "HP Insight Diagnostics (on page 48)" • "Operating system problems (on page 89)" • "HP contact information (on page 103)" Troubleshooting 68...

  • Page 69: Server Fault Indications Flowchart

    • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 62)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
  • Page 70 "HP Insight Diagnostics (on page 48)" • "Hardware problems (on page 71)" • Server maintenance and service guide, located on the Easy Set-up CD, the support CD, or the HP website (http://www.hp.com/products/servers/platforms) "HP contact information (on page 103)" Troubleshooting 70...

  • Page 71: Hardware Problems

    Hardware problems Power problems (on page 72) General hardware problems (on page 73) Internal system problems (on page 75) System open circuits and short circuits (on page 83) External device problems (on page 83) Audio problems (on page 84) Printer problems (on page 85) Mouse and keyboard problems (on page 85) Modem problems (on page 85) Network controller problems (on page 87)

  • Page 72: Power Problems

    If Enclosure Dynamic Power Capping or Enclosure Power Limit is enabled on supported servers, be sure there is sufficient power allocation to support the server. For more information, see the following documents: The HP Power Capping and HP Dynamic Power Capping for ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p The HP BladeSystem Onboard Administrator User Guide on the HP website (http://www.hp.com/go/bladesystem/documentation)

  • Page 73: General Hardware Problems

    Remove unsupported hardware. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support).

  • Page 74: Unknown Problem

    Be sure all boards are properly installed in the server. Run HP Insight Diagnostics (on page 48) to see if it recognizes and tests the device. Uninstall the new hardware.

  • Page 75: Internal System Problems

    Third-party device problems Action: Refer to the server and operating system documentation to be sure the server and operating system support the device. Be sure the latest device drivers are installed. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively.
  • Page 76 DAT drive problems Sense error codes are displayed Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes. Search for it on the HP website (http://www.hp.com). DAT drive error or failure occurs Action: Be sure drivers, software, and firmware are upgraded to the latest revisions.

  • Page 77: Diskette Drive Problems

    Latest firmware indicates a defective tape, or head clogs occur regularly Action: Replace the tape. Other errors are occurring Action: Replace the drive. Diskette drive problems Diskette drive light stays on Action: Be sure no loose connections (on page 58) exist. Be sure the diskette is not damaged.
  • Page 78 DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive.

  • Page 79: Fan Problems

    • Be sure the maximum number of drives per controller has not been exceeded. Refer to the controller documentation to determine the capacity of the controller. NOTE: It is recommended that no more than two DLT drives per bus exist. •...
  • Page 80 Be sure the drive bay is not defective by installing the hard drive in another bay. Run HP Insight Diagnostics (on page 48). Then, replace failed components as indicated. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive.

  • Page 81: Memory Problems

    59). Be sure no operating system errors are indicated. Restart the server and check to see if the error message is still displayed. Run HP Insight Diagnostics (on page 48). Then, replace failed components as indicated. Troubleshooting 81...

  • Page 82: Ppm Problems

    Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation.

  • Page 83: System Open Circuits And Short Circuits

    CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. If the server has only one processor installed, replace it with a known functional processor.

  • Page 84: Audio Problems

    Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet. Be sure the monitor is cabled to the intended server or KVM connection. Be sure no loose connections (on page 58) exist.

  • Page 85: Printer Problems

    Printer problems Printer does not print Action: Be sure the printer is powered up and online. Be sure no loose connections (on page 58) exist. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Mouse and keyboard problems Action: Be sure no loose connections (on page 58) exist.
  • Page 86 Type AT&F at the command prompt to reset the modem to factory-default settings. Be sure you are in terminal mode and not MS-DOS mode. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE.

  • Page 87: Network Controller Problems

    Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection.
  • Page 88 Be sure the controller drivers are up to date. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. Run Insight Diagnostics ("HP Insight Diagnostics" on page 48) and replace failed components as indicated.

  • Page 89: Software Problems

    Other useful resources include HP Insight Diagnostics (on page 48) and HP SIM. Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

  • Page 90: Operating System Updates

    If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: Perform a full system backup.

  • Page 91: Linux Operating Systems

    Be sure you have the most current drivers. Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.

  • Page 92: Types Of Rom

    A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Types of option ROMs include: •...

  • Page 93: Rompaq Disaster Recovery

    Option ROMPaqs have been retired as an upgrade delivery method for storage options. Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities. For additional information about the ROMPaq utility, see the server documentation or the HP website (http://www.hp.com/support).

  • Page 94: Updating Firmware

    For more information, see the operating system documentation. Drivers HP drivers and utilities can be found on the Easy Set-up CD or the support CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).

  • Page 95: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 96: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.

  • Page 97: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    Hewlett-Packard Company P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000 • 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone: • Hewlett-Packard Company P.

  • Page 98: European Union Regulatory Notice

    Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website (http://www.hp.eu/certificates) (type the product number in the search field).

  • Page 99: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 100: Laser Compliance

    To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 101: Power Cord Statement For Japan

    Power cord statement for Japan Acoustics statement for Germany (Geräuschemission) Schalldruckpegel L < 70 dB(A) Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation) Nach ISO 7779:1999 (Typprüfung) Regulatory compliance notices 101...

  • Page 102: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 103: Support And Other Resources

    Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 104 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 105 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 106 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 107 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 108 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 109 Support and other resources 109...
  • Page 110 Support and other resources 110...

  • Page 111: Acronyms And Abbreviations

    International Electrotechnical Commission interrupt request Internet service provider keyboard, video, and mouse LO100 HP Lights-Out 100 Remote Management processors NVRAM nonvolatile memory PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended Acronyms and abbreviations 111...
  • Page 112 power distribution unit POST Power-On Self Test processor power module RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA TMRA recommended ambient operating temperature uninterruptible power system universal serial bus Acronyms and abbreviations 112...

  • Page 113: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 114: Index

    96, 97 connection errors 86, 87 firmware, updating 58, 91, 94 connection problems 58, 86 firmware, upgrading 94 contacting HP 103 firmware, version 58, 77, 93 CSR (customer self repair) 103 flash ROM 91 customer self repair (CSR) 103...
  • Page 115 81 hardware troubleshooting 73, 74, 75, 83 memory, interleaving 41 hot fixes 90 Microsoft operating systems 54 HP Insight Diagnostics 48 modem problems 85 HP technical support 103 modems 85, 86 HP website 103 modifications, FCC notice 97...
  • Page 116 9, 55 SAS drives 16, 59, 60 SATA hard drive 20, 59, 60, 80 warnings 9, 56 SATA RAID configuration 50 website, HP 103 sense error codes 76 series number 96 server features and options 11 server setup 7...

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