Trouble During Scanning; Unable To Scan With The Machine; Unable To Import Scanned Documents To The Computer - Dell C5765dn User Manual
Color laser multifunction printer
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Also See for C5765dn:
- Installation and configuration manual (53 pages) ,
- Template manual (14 pages) ,
- Manual (1 page)
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22 Problem Solving
Trouble during Scanning
This section describes how to resolve scan problems.
Unable to Scan with the Machine
If you cannot scan with the machine, identify the symptom in the following table to perform
the remedy.
Symptom
The document is
not correctly fed
from the
document feeder.
Unable to Import Scanned Documents to the Computer
If you cannot import scanned documents to the computer, identify the symptom in the
following table to perform the remedy.
Symptom
Unable to find the
scanner.
532
Cause
The document is too small.
The document type is
unsuitable.
The document guides are set
in incorrect positions.
A piece of torn paper remains
in the document feeder.
Documents of mixed sizes are
loaded.
Cause
The machine is not turned
on.
The network cable is
disconnected from the
computer.
The network cable is
disconnected from the
machine.
The network between the
computer and machine is
abnormal.
Remedy
The minimum size of the document that can
be loaded on the document feeder is A5.
Refer to "Scanning Procedure" (P.134).
The document feeder does not feed irregular
sized documents, business cards,
transparencies, or thin documents.
In addition, the document feeder does not
feed documents with sticky tags, paper clips,
or adhesive tape.
Refer to "Scanning Procedure" (P.134).
Adjust the document guides to the
document.
Refer to "Scanning Procedure" (P.134).
Open the document feeder cover, and remove
the piece.
Refer to "Document Jams" (P.624).
When loading documents of mixed sizes, be
sure to set [Mixed Size Originals] to [On].
Otherwise, a paper jam will occur.
Remedy
Switch the main power and power on.
Connect the network cable to the computer.
Connect the network cable to the machine.
Check with your network administrator.
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Table of Contents
Troubleshooting
