Error Code
Error Message
305*
Data Link failure
307
LAN No Carrier
308
IP-GW LAN Loop
back Error
309
IP-GW Core Data
Link Error
310*
Port Link Failure
320
IP-GW H.323
Dummy Call Test
Error
321
IP-GW
Gatekeeper Error
322
IP-GW
Gatekeeper
Registration Error
323
IP-GW SDRAM
Failure
324
IP-GW DPRAM
Failure
325
IP-GW LAN Chip
Failure
326
IP-GW Stop
PROBABLE CAUSE
•
Data link between the CS and
Hybrid IP-PBX failed
•
Data link between the
network and IP-GW card
failed
•
IP-GW card not connected to
the LAN
•
Detection of IP-GW LAN
Loop back Test error
•
Detection of IP-GW Core data
Link error
•
Voice Processing System
malfunction
•
Ports defective on optional
service card: DLC
•
Detection of IP-GW H.323
Dummy Call Test error
•
Detection of Gatekeeper
access error
•
Gatekeeper Registration is
failed
•
Detection of IP-GW SDRAM
error
•
Detection of IP-GW DPRAM
error
•
Detection of IP-GW LAN Chip
failure
•
IP-GW is stopped from
remote maintenance PC
SOLUTION
•
Check the connection between the CS
and Hybrid IP-PBX
•
Check the connection between the
network and IP-GW card
•
Check the connection between the
LAN and IP-GW card
•
Replace the corresponding optional
service card
•
Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
•
Press the Reset Button
•
Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
•
Check the Voice Processing System
•
See if the corresponding optional
service card is installed properly
•
Replace the corresponding optional
service card
•
Replace the corresponding optional
service card
•
Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
•
Check the IP address setting of
Gatekeeper
•
Check whether the Gatekeeper is
connected to the network and work
properly
•
Check the route to the Gatekeeper
•
Check the Gatekeeper setting
•
Replace the corresponding optional
service card
•
Replace the corresponding optional
service card
•
Replace the corresponding optional
service card
•
Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
•
This information is logged when IP-GW
is stopped from remote maintenance
PC
Installation Manual
4.1 Troubleshooting
147