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Troubleshooting
inor
Repairs must only be carried out by our
Customer
Service or an authorized technician.
If repairs are needed, and assuming that you
cannot eliminate the fault yourself with the aid of
the following table:
Faults
Turn the program selector to Off.
Disconnect
the washing machine from the
mains.
Turn off the water tap.
Call Customer
Service (refer to page 23).
Fault
Cause
Action
The loadingdoorcannot be
opened.
Detergent residuein the
detergentdispenser.
Control lights do not come on.
no final spin was selected.
Safetyfunction is active.
Detergentwas dampor lumpy.
Select Drain or Spin,
Waitfor 2 minutes.
Cleanand dry the detergent dispenser
(refer to page19).
Usethe dispensingaid for liquiddetergents,
A fuse has triggered.
CallCustomerServicereplacethe fuse.
Powerfailure.
An interrupted programwill be resumedwhen
power returns. If youwish to unloadthe
laundry,proceedas in "Cleaningthe drain
pump", page20.
Plug is looseor not inserted.
Insertthe plug.
Loadingdoor not closed.
Checkwhether laundry istrapped in door.
Closethe loadingdoor(a click should be
heard).
Programdoes not start.
The ready control lightflashes.
Programdoes not start.
Water does not enter the
machineor detergentis not
washedaway.
Water cannotbe seen in drum.
Water is not completely drained.
Water is flowing out from
underneaththe machine.
Start button not pressed.
Pressthe Start button.
Watertap not turned on.
Turn on water tap.
Supplyhose kinked or trapped.
Eliminatethe cause.
Strainerin supply hoseclogged.
Cleanthe strainer (referto page 22).
This is not a fault.
Thewater lies belowthe visible part of the drum.
Loosedebrisis blockingthe pump.
Cleanthe pump (refer to page 20).
Lint-producing laundrywas washed.The water Cleanthe water drainagepipe and/or drain
drainage pipe or drain hose is blocked,
hose.
Thethread of the supply hose is not tight.
Tightenthe thread.
Leak in the drain hose.
Replacethe drain hose.
24
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