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Troubleshooting
No applications are found
For some phone types, and for some countries or regions, there might not be any
applications available in Google Play™ for the SmartWatch application.
SmartWatch suddenly turns off
•
The battery level is too low. Charge your SmartWatch device.
•
Pairing has failed. Press and hold down the power key
appears.
Unexpected behaviour
Reset your SmartWatch by pressing and holding down the power key
seconds.
Clock screen displays "00:00"
1
Phone: Make sure the Smart Connect application is open.
2
Make sure the Bluetooth™ function is turned on.
3
SmartWatch: Turn on the display and then tap it. Your SmartWatch connects to your
phone after a few seconds.
4
If the clock screen still displays "00:00", turn off your SmartWatch and restart it. Then
wait a few seconds for the SmartWatch to connect to your phone automatically.
Smart Connect or LiveWare™ manager is not available on
Google Play™
If your phone is not running an up-to-date version of Android™, Smart Connect or
LiveWare™ manager does not appear in Google Play™. Smart Connect requires
Android™ version 4.0 or later, while LiveWare™ manager requires Android™ version
2.0 or later.
To check the phone software version
•
From your phone's main application screen, find and tap Settings > About
phone > Android version.
To update your phone software
•
Go to the Sony support website at www.sonymobile.com/support and follow
the instructions.
The update process erases all user data, including downloaded applications. Make sure to
back up important data that you have stored on the phone before you update your phone
software.
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untill the pairing screen
16
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