Toshiba STRATA CIX System Administrator Manual page 15

Voice assistant

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Table of Contents

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Port Groups – Each port can be assigned to one or more groups of ports (instead of just the

single "Universal Port" group). Using these groups, you can manage the ports better by

allocating specific ports to specific groups and then having an application use ports solely from

that group. In this way you can prevent a single application from consuming all of the ports

while forcing other applications to wait for ports. For example, for an ACD Callback application

you may want to setup group #2 to contain 4 of the available 8 equipped ports and have the

ACD Callback only use that group #2.

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System Admin Port – At least one available Voice Port should also be designated as the

System Administration Port. This is the Port that will be used to review, change, and add Voice

Prompt Recordings. Selecting this option over-rides any entry in the Default Script box. See

System Administration for more information.

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Default Script – Enter the Script for this Port to use as a default if no script is sent to it by the

calling application. This Script is optional and if it is omitted any stray call to this port will go

unanswered. See Voice Action Scripts for additional information.

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Copy – This is a new feature in Voice Assistant. This feature provides an easy and fast way to

program multiple ports with the same settings. Pressing the Copy button displays the screen

below which is used to select one or more destination ports for the copy operation.

Voice Assistant Adminstrator Guide

10/08

Voice Assistant Overview

Installing Voice Assistant

Table of Contents

Strata cix voice assistant