Toshiba Strata CIX Programming Manual page 56
Application implementation
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Also See for Strata CIX:
- Programming manual (248 pages) ,
- User manual (179 pages) ,
- Installation and maintenance manual (62 pages)
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Uniform Call Distribution
Programming
Note
Set SCF assignments (Prog 500/504)
From eManager, click Advanced Configuration > System > Sys Call Forward
•
Select the SCF template that is assigned to the UCD group in Prog. 209-05
•
Enter the No Answer destination – overflow when all agents busy
•
Enter the DND destination – overflow for when agents logged out
Note
Enable UCD in Station Class Of Service (Prog 103)
Assign the UCD feature to a COS.
From eManager, click Advanced Configuration > System > Class of Service.
•
FB45 UCD Local Login (default = ENABLE)
•
FB40 UCD Remote Login (default = DISABLE)
Assign Class Of Service to the Agent Station (Prog 200)
Assign the COS defined above to an agent station.
From eManager, click Advanced Configuration > Station > Assignments.
•
FB04 Class of Service (= the COS defined above)
Assign Agent Login/Logout and UCD Agent Call Button. (Prog 205, 213, and 215)
•
UCD Call Button — The UCD Call button can be a Phantom DN (PhDN) or Primary DN
(PDN). On stations that are used for both UCD calls and other calls, it is recommended that a
PhDN button be used for the UCD button. This allows the non-UCD calls to be forwarded to the
PDN's Voice Mail or an other station.
Note
From eManager, click Advanced Configuration > Station > Assignments > Key > ACD/UCD.
•
Select "UCD Agent in/out".
Program 102 Flexible Numbering Plan Assignment
From eManager, click Advanced Configuration > System > Flex Access Code.
•
Flexible number of login from local node (default access code = #6061)
•
Flexible number of logout from local node (default access code = #6062)
•
Flexible number of login to
•
Flexible number of logout of
Note
4-4
If station Call Forward No-Answer is not registered on the agent station (PDN or PhDN),
a call to an agent station will continue to ring until answered or the caller hangs up.
The SCF No Answer timer (PRG 104-08) does not apply to UCD Queue overflow. The
UCD OverFlow Time in Prg 209-10 determines how long calls stay in queue before
overflowing to the SCF destinations.
A PhDN or a PDN button is not a UCD button until it is programmed as a member of a
UCD Hunt Group with Progr. 209 and Prog. 218.
Agent Station
The default access code can be changed.
from another station (default access code = #6161)
from another station (default access code = #6162)
Agent Station
Strata CTX Application Implementation Vol 3
10/07
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