Page 1 Basic User’s Guide MFC-9130CW MFC-9330CDW MFC-9340CDW Not all models are available in all countries. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model’s page to download other manuals. Version 0 USA/CAN...
Page 2 If you must call Customer Service Complete the following information for future reference: Model Number: MFC-9130CW / MFC-9330CDW / MFC-9340CDW (Circle your model number) Serial Number: Date of Purchase: Place of Purchase: The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a...
Page 3: Brother Numbers
For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...
Page 4: Ordering Accessories And Supplies
Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/. Service Center Locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers.
Page 5: Order Information
Order information Description Item 1 2 3 Toner Cartridge <Black> TN-221BK (Approx. 2,500 pages) 1 2 3 TN-221C (Approx. 1,400 pages) Toner Cartridge <Cyan> 1 2 4 TN-225C (Approx. 2,200 pages) 1 2 3 TN-221M (Approx. 1,400 pages) Toner Cartridge <Magenta> 1 2 4 TN-225M (Approx.
Page 6: Usa And Canada
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Page 7 User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Read this Guide first. Read the Safety Printed / In the Box Guide Instructions before you set up your machine. See this Guide for trademarks and legal limitations.
Page 8 Which Guide? What’s in it? Where is it? AirPrint Guide This Guide provides information for using PDF file / Brother Solutions AirPrint to print from OS X v10.7.x, 10.8.x Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.
Page 9: Table Of Contents
Table of Contents (Basic User’s Guide) General information Using the documentation ..................1 Symbols and conventions used in the documentation ........1 ® Accessing Brother Utilities (Windows 8).............. 2 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide..................3 Viewing Documentation ...................
Page 10 Sending a fax How to send a fax ....................35 Stop faxing.....................36 Faxing A4 size documents from the scanner glass ........36 Canceling a fax in process ................36 Transmission Verification Report..............37 Receiving a fax Receive modes ....................38 Choose the correct Receive Mode ..............38 Using receive modes ...................40 Fax Only ......................40 Fax/Tel......................40...
Page 11 Dialing and storing numbers How to dial......................56 Manual dialing ....................56 Dialing from the Address Book ..............56 Fax redial.......................56 Storing numbers ....................57 Storing a pause ..................... 57 Storing Address Book numbers..............57 Changing Address Book names or numbers ..........58 Making copies How to copy......................
Page 12 Troubleshooting Identifying your problem ..................100 Error and maintenance messages ..............102 Transferring your faxes or Fax Journal report ..........110 Document Jams ....................112 Document is jammed in the top of the ADF unit ..........112 Document is jammed under the document cover ........112 Removing small documents jammed in the ADF.........113 Document is jammed at the output tray ............113 Paper Jams......................114...
Page 13 Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide: In USA: Brother Solutions Center at http://solutions.brother.com/ In Other Countries: PDF file / CD-ROM / In the Box The Advanced User's Guide explains the following features and operations. General Setup Printing reports Memory storage...
Page 15: General Information
General information Using the Bold Bold style identifies the dial pad documentation numbers of the Touchpanel or on the computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.
Page 16: Accessing Brother Utilities (Windows ® 8)
Chapter 1 ® Accessing Brother Utilities (Windows ® If you are using a tablet running Windows 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, appears on both the Start screen and the desktop. Tap or click Brother Utilities either on the Start screen or the desktop.
Page 17: Network User's Guide
General information Accessing the If you have not installed the software, you can find the documentation on the CD-ROM by Advanced User’s following these steps: Guide, Software User’s Turn on your computer. Insert the CD-ROM into your CD-ROM drive. Guide and Network User’s Guide NOTE If the Brother screen does not appear, go...
Page 18 Chapter 1 Viewing Documentation (Macintosh) How to find Scanning instructions There are several ways you can scan Turn on your Macintosh. Insert the documents. You can find the instructions as CD-ROM into your CD-ROM drive. follows: Double-click the BROTHER icon. The following window will appear.
Page 19: How To Access Guides For Advanced Features
General information How to access Guides How to find Network setup instructions Your machine can be connected to a wireless for Advanced Features or wired (MFC-9330CDW and MFC-9340CDW only) network. You can view and download these Guides  Basic setup instructions: from the Brother Solutions Center at: (see Quick Setup Guide.) http://solutions.brother.com/...
Page 20: Accessing Brother Support (Windows ® )
Chapter 1  Accessing Brother To access the Brother CreativeCenter (http://www.brother.com/creativecenter/) ® Support (Windows for FREE photo projects and printable downloads, click Brother CreativeCenter. You can find all the contacts you will need, such as web support (Brother Solutions To return to the Top Menu, click Back. Center), Customer Service and Brother Or, if you are finished, click Exit.
Page 21: Accessing Brother Support (Macintosh)
General information Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM.  Double-click the Brother Support icon. Choose your model if needed. The Brother Support screen appears. ...
Page 22: Control Panel Overview
Chapter 1 Control panel overview The MFC-9130CW, MFC-9330CDW and MFC-9340CDW have the same 3.7 in. Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 3.7 in.Touchscreen LCD...
Page 23 General information 2 Touchpanel: Power On/Off The LEDs on the Touchpanel only light up when they are available for use. Press to turn on the machine.  Back Press and hold down to turn off the Press to go back to the previous menu machine.
Page 24: 3.7" Touchscreen Lcd
Chapter 1 3.7" Touchscreen LCD You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machine status when the machine is idle. Home screen The Home screen shows the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner...
Page 25 General information NOTE (Toner) Swiping is a type of user operation on the See the remaining toner life. Touchscreen that is performed by brushing your finger across the screen to Press to access the Toner menu. display the next page or item. NOTE The indication of remaining toner life will vary depending on the types of documents...
Page 26 Chapter 1 10 New Fax Settings screen When Fax Preview is set to On, you can The Touchscreen shows the machine's see how many new faxes you received status when you press into the memory. You can check and access all the machine’s settings from the following screen.
Page 27: Setting The Ready Screen
General information Setting the Ready screen 4 Date & Time See the date and time. Set the Ready screen to either Home, More, Press to access the Date & Time menu. Shortcuts 1, Shortcuts 2 or 5 Fax Preview Shortcuts 3. See the Fax Preview status.
Page 28: Basic Operations
Chapter 1 Basic Operations Press Backlight. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.
Page 29: Shortcut Settings
General information Shortcut Settings Swipe up or down, or press a or b to display the available options for the setting, and then press the option you You can add the fax, copy, scan and Web want. Connect settings you use most frequently by Repeat steps f and g until you have setting them as your Shortcuts.
Page 30: Adding Scan Shortcuts
Chapter 1 Enter the fax or telephone number using Enter a name for the Shortcut using the the dial pad on the Touchpanel, the keyboard on the Touchscreen. (To help Address Book or the Call History on the you enter letters, see Entering text Touchscreen.
Page 31 General information If the displayed screen is either Home or Do one of the following: More, swipe left or right, or press d or c  To enter an E-mail address to display a Shortcut screen. manually, press Manual. Enter the E-mail address using the keyboard Press where you have not added a...
Page 32: Adding Web Connect Shortcuts
Chapter 1 Review the settings you have selected: If the displayed screen is either Home or More, swipe left or right, or press d or c  If you must make more changes, to display a Shortcut screen. return to step h. ...
Page 33: Changing Shortcuts
General information Changing Shortcuts Editing Shortcut Names You can change the settings in a Shortcut. You can edit a Shortcut name. NOTE Press and hold the Shortcut until the dialog box appears. (Web Connect Shortcuts) You cannot change a Web Connect Shortcut. If you NOTE want to change the Shortcut, you must delete it, and then add a new Shortcut.
Page 34: Loading Paper
Loading paper Loading paper and While pressing the green paper-guide release levers (1), slide the paper print media guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. The machine can feed paper from the paper tray or manual feed slot.
Page 35 Loading paper Load paper in the tray and make sure: Lift up the support flap (1) to prevent paper from sliding off the face-down  The paper is below the maximum output tray, or remove each page as paper mark ( ) (1).
Page 36: Loading Paper In The Manual Feed Slot
Chapter 2 Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 28).
Page 37 Loading paper Use both hands to push one sheet of • To easily remove a small printout from the paper firmly into the manual feed slot output tray use both hands to lift up the until the top edge of the paper presses scanner cover as shown in the illustration.
Page 38 Chapter 2 Printing on thick paper, labels, Open the manual feed slot cover. envelopes and glossy paper from the manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
Page 39 Loading paper Use both hands to push one sheet of • When Label is selected in the printer paper or one envelope firmly into the driver, the machine will feed the paper manual feed slot until the top edge of the from the manual feed slot, even if Manual paper presses against the paper feed is not selected as the paper source.
Page 40: Unscannable And Unprintable Areas
Chapter 2 Unscannable and unprintable areas The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)
Page 41: Paper Settings
Loading paper Paper settings Paper Type To get the best print quality set the machine Paper Size for the type of paper you are using. You can use the following sizes of paper for Press printing faxes: Letter, A4, Legal or Folio. When you change the size of paper in the tray, you must also change the setting for Press...
Page 42: Acceptable Paper And Other Print Media
Chapter 2 Acceptable paper and Recommended paper and print media other print media To get the best print quality, we recommend Print quality may vary according to the type of using the paper in the table. paper you are using. You can use the following types of print Paper Type Item...
Page 43 Loading paper Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Letter, A4, Legal, Plain paper, Thin paper, up to 250 20 lb (80 g/m (Tray 1) B5 (JIS), Executive, A5, Recycled paper A5 L, A6, Folio Manual Feed Slot Width: 3.0 to 8.5 in.
Page 44: Handling And Using Special Paper
Chapter 2 Handling and using special Types of paper to avoid paper IMPORTANT Some types of paper may not perform well The machine is designed to work well with or may cause damage to your machine. most types of xerographic and bond paper. DO NOT use paper: However, some paper variables may have an effect on print quality or handling reliability.
Page 45 Loading paper Envelopes • with glue on the surface as shown in the figure below The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds.
Page 46 Chapter 2 Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
Page 47: Loading Documents
Loading documents How to load NOTE • To scan documents that are not documents appropriate for the ADF, see Using the scanner glass on page 34. You can send a fax, make copies, and scan • It is easier to use the ADF if you are from the ADF (Automatic Document Feeder) loading a multiple page document.
Page 48: Using The Scanner Glass
Chapter 3 Adjust the paper guides (1) to fit the Using the document guidelines on the width of your document. left and top, place the document face down in the upper left corner of the scanner glass. NOTE To scan non-standard documents, see Using the scanner glass on page 34.
Page 49: Sending A Fax
Sending a fax How to send a fax You can change the following fax sending options. Press Options. Swipe up or down, or press a or b to The following steps show you how to send a scroll through the fax options. When the fax.
Page 50: Stop Faxing
Chapter 4 Faxing A4 size documents Enter the fax number. Using the dial pad from the scanner glass Using the Address Book When faxing A4 size documents, you must  set the scan glass size to A4; otherwise, a Address Book portion of your faxes will be missing.
Page 51: Transmission Verification Report
Sending a fax Transmission Verification NOTE Report • If you choose On+Image or Off+Image, the image will not appear on the Transmission Verification Report if Real You can use the Transmission Verification Time Transmission is set to On. Report as proof that you sent a fax. This (see Advanced User's Guide, Real Time report lists the receiving party’s name or fax Transmission).
Page 52: Receiving A Fax
Receiving a fax Receive modes NOTE You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Page 53 Receiving a fax To set the receive mode follow the instructions below: Press Press All Settings. Swipe up or down, or press a or b to display Fax. Press Fax. Swipe up or down, or press a or b to display Setup Receive. Press Setup Receive.
Page 54: Using Receive Modes
Chapter 5 Using receive modes Manual Manual mode turns off all automatic Some receive modes answer automatically answering functions unless you are using the (Fax and Fax/Tel). You may want to Distinctive Ring Receive feature. change the Ring Delay before using these modes (see Ring Delay on page 41).
Page 55: Receive Mode Settings
Receiving a fax Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.
Page 56: Easy Receive
Chapter 5 Easy Receive Press Press All Settings. If Easy Receive is On: The machine can receive a fax automatically, Swipe up or down, or press a or b to even if you answer the call. When you see display Fax. Receiving on the Touchscreen or hear a Press Fax.
Page 57: Fax Preview (Black And White Only)
Receiving a fax Fax Preview Using Fax Preview When you receive a fax, you will see a pop-up (Black and White only) message on the Touchscreen. (For example: New Fax(es):01 [View]) How to preview a received fax Press View. The Touchscreen will display the fax list. You can view received faxes on the NOTE Touchscreen by pressing...
Page 58 Chapter 5 Press the Touchscreen or Touchpanel How to print all faxes in the list to perform the following operations. Press (Fax). Description Enlarge the fax. Press Received Faxes. Reduce the fax. Press Print/Delete. Scroll vertically. Do one of the following: Scroll horizontally.
Page 59: Turning Off Fax Preview
Receiving a fax Turning off Fax Preview Press Press (Fax Preview). Press Off. Press Yes to confirm. If there are faxes stored in the memory, do one of the following:  If you do not want to print the stored faxes, press Continue.
Page 60: Using Pc-Fax
Using PC-FAX How to use PC-FAX If you choose Backup Print On, the machine will also print the fax. PC-Fax Receive Press ® (For Windows only) Press All Settings. If you turn on the PC-Fax Receive feature Swipe up or down, or press a or b to your MFC will store received faxes in memory display Fax.
Page 61: Pc-Fax Send
Using PC-FAX Enter the recipient’s fax number using Press your computer keyboard or by clicking the numeric keypad of the NOTE Brother PC-FAX user interface. You • Before you can set up PC-Fax Receive can also select a stored number from you must install the MFL-Pro Suite the Address Book.
Page 62: Telephone Services And External Devices
Telephone services and external devices Telephone line Teen Ring, and SimpleBiz Fax & Alternate Number Ringing. This service establishes a services second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, Voice Mail the original number rings with the standard ring pattern and is used for receiving voice...
Page 63: Distinctive Ring
Telephone services and external devices Distinctive Ring What does Brother’s ‘Distinctive Ring’ Distinctive Ring is a function of your Brother The Brother machine has a Distinctive Ring machine that allows a person with one line to feature that allows you to use your machine to receive fax and voice calls through two take full advantage of the telephone different phone numbers on that one line.
Page 64 Chapter 7 Before you choose the ring pattern to Registering the Distinctive Ring register pattern Very important! You can only register one Distinctive Ring After you set the Distinctive Ring feature to pattern with the machine. Some ring patterns On, your Distinctive Ring number will receive cannot be registered.
Page 65: Connecting An External Tad (Telephone Answering Device)
Telephone services and external devices Connecting an external Turning off distinctive ring TAD (telephone Press answering device) Press All Settings. You can connect an external Telephone Swipe up or down, or press a or b to Answering Device (TAD) to the same line as display Fax.
Page 66: Connections
Chapter 7  Connections If You Do Not Subscribe to the Distinctive Ring Service: The external TAD must be plugged into the You must plug your TAD into the EXT. back of the machine, into the jack labeled jack of your machine. If your TAD is EXT.
Page 67: Recording An Outgoing Message (Ogm)
Telephone services and external devices Recording an outgoing External and extension message (OGM) telephones Record 5 seconds of silence at the Connecting an external or beginning of your message. This allows extension telephone your machine time to listen for fax tones. Limit your speaking to 20 seconds.
Page 68: Using External And Extension Telephones
Chapter 7 Using external and extension Using a non-Brother cordless telephones external handset If your non-Brother cordless telephone is Using extension telephones connected to the EXT. jack of the machine (see page 53) and you typically carry the If you answer a fax call at an extension cordless handset elsewhere, it is easier to telephone, you can make your machine answer calls during the Ring Delay.
Page 69 Telephone services and external devices Changing the Remote Codes The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999.
Page 70: Dialing And Storing Numbers
Dialing and storing numbers How to dial Dialing from the Address Book You can dial in any of the following ways. Load your document. Manual dialing Press (Fax). Load your document. Press Address Book. Do one of the following:  Do one of the following: When Fax Preview is set to Off, ...
Page 71: Storing Numbers
Dialing and storing numbers Storing numbers NOTE If you downloaded Internet Fax: You can set up your machine to do the If you want to store an E-mail address to following types of easy dialing: Address Book use with Internet Fax or Scan to E-mail and Groups for broadcasting faxes.
Page 72: Changing Address Book Names Or Numbers
Chapter 8  Changing Address Book To change the fax or telephone number, press Address. Enter the names or numbers new fax or telephone number (up to 20 digits) using the keyboard on the You can change or delete an Address Book Touchscreen.
Page 73: Making Copies
Making copies How to copy Stop copying The following steps show the basic copy To stop copying, press operation. Copy preset settings Do one of the following to load your document: You can copy with a variety of settings that ...
Page 74: Copy Options
Chapter 9 Copy Options Swipe up or down, or press a or b to display the available settings, and then press the setting you want. You can change the following copy settings. Press Copy and then press Options. Swipe Swipe up or down, or press a or b to up or down, or press a or b to scroll through display the available options, and then the copy settings.
Page 75: Creating A Prn File For Direct Printing
Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) With the Direct Print feature, you do not need From the menu bar of an application, a computer to print data. You can print by just click File, then Print.
Page 76: Supporting Mass Storage
Chapter 10 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage NOTE • Make sure your digital camera is turned • Your digital camera must be switched from PictBridge mode to mass storage mode. NOTE •...
Page 77 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) Swipe up or down, or press a or b to Do one of the following: choose the folder name and file name ...
Page 78: Changing The Default Settings For Direct Print
Chapter 10 Changing the default settings for direct print You can change the default settings for Direct Print. Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine. Press Direct Print. Press Default Settings.
Page 79: How To Print From A Computer
How to print from a computer Printing a document The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide) Install the Brother printer driver from the CD-ROM (see Quick Setup Guide).
Page 80: How To Scan To A Computer
How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). ...
Page 81: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )
How to scan to a computer Scanning a document as a PDF file using ® ControlCenter4 (Windows (For Macintosh users, see Software User's Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often.
Page 82 Chapter 12 Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
Page 83: How To Scan A Document As A Pdf File Using The Touchscreen
How to scan to a computer How to scan a document as a PDF file using the Touchscreen Load your document (see How to load documents on page 33). Press Scan. Swipe left or right to display to File. will be displayed in the center of the Touchscreen highlighted in blue. Press OK.
Page 84 Chapter 12 NOTE The following scan modes are available. • to USB (MFC-9330CDW and MFC-9340CDW) ® • to Network (Windows • to FTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan (Web Services Scan) ®...
Page 85: Routine Maintenance
Routine maintenance Replacing the consumable items You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
Page 86 The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen Consumable item Approximate life...
Page 87 Routine maintenance You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen. Touchscreen Consumable item Approximate life How to replace Order No. messages to replace Toner cartridge <Black> See page 75.
Page 88 NOTE • Visit http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. •...
Page 89: Replacing The Toner Cartridges
Routine maintenance Replacing the toner Toner Low cartridges If the Touchscreen shows Toner Low, buy a new toner cartridge for the color indicated on the Touchscreen and have it ready before Order No. TN-221BK , TN-221C you get a Replace Toner message. TN-221M , TN-221Y , TN-225C...
Page 90 Replacing the toner cartridges WARNING Make sure the machine is turned on. HOT SURFACE Open the top cover until it locks in the After you have just used the machine, some open position. internal parts of the machine will be extremely hot.
Page 91 Routine maintenance Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Page 92: Important Note
IMPORTANT NOTE • Handle the toner cartridge carefully. If • Be sure to seal up the used toner cartridge toner scatters on your hands or clothes, tightly in a bag so that toner powder does immediately wipe or wash it off with cold not spill out of the cartridge.
Page 93 Routine maintenance Unpack the new toner cartridge. Hold Pull off the protective cover. the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. IMPORTANT Put the new toner cartridge in the drum unit immediately after you remove its protective cover.
Page 94 Put the new toner cartridge firmly into Clean the corona wire inside the drum the drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put it in correctly, the green left to right and right to left several times.
Page 95 Routine maintenance Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure NOTE you match the toner cartridge color to After replacing a toner cartridge, DO NOT the same color label on the machine. turn off the machine or open the top cover until the Touchscreen clears the Please wait.
Page 96: Cleaning The Corona Wires
Cleaning the corona wires WARNING If you have print quality problems or the HOT SURFACE Touchscreen shows Drum !, clean the corona wires as follows: After you have just used the machine, some internal parts of the machine will be Open the top cover until it locks in the extremely hot.
Page 97 Routine maintenance Clean the corona wire inside the drum IMPORTANT unit by gently sliding the green tab from • We recommend that you place the toner left to right and right to left several times. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Page 98 Repeat steps b - d to clean the three Slide the toner cartridge and drum unit assembly into the machine. Make sure remaining corona wires. you match the toner cartridge color to NOTE the same color label on the machine. When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit.
Page 99: Replacing The Drum Units
Routine maintenance Replacing the drum units NOTE • There are many factors that determine the Order No. DR-221CL 4 pc. Drum Set or single actual drum life, such as the temperature, drum units DR-221CL-BK, DR-221CL-CMY humidity, type of paper, type of toner used and so on.
Page 100 Drum End SoonX Replacing the drum units If only a specified drum is near the end of its IMPORTANT life, the Touchscreen shows the • While removing the drum unit, handle it Drum End SoonX message. The X indicates carefully because it may contain toner. If the drum unit color that is near the end of its toner scatters on your hands or clothes, life.
Page 101 Routine maintenance Remove the toner cartridge and drum IMPORTANT unit assembly for the color shown on the • We recommend that you place the toner Touchscreen. cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Page 102 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. •...
Page 103 Routine maintenance Put the toner cartridge firmly into the NOTE new drum unit until you hear it lock into • Be sure to seal up the used drum unit place. If you put the cartridge in tightly in a bag so that toner powder does correctly, the green lock lever will lift not spill out of the drum unit.
Page 104 Clean the corona wire inside the drum Slide each toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. you match the toner cartridge color to the same color label on the machine.
Page 105: Replacing The Belt Unit
Routine maintenance Replacing the belt unit Resetting the drum counter When you replace the drum unit with a new Order No. BU-220CL one, you must reset the drum counter by completing the following steps. A new belt unit can print approximately 50,000 Letter or A4 size single-sided pages.
Page 106 Remove all of the toner cartridge and IMPORTANT drum unit assemblies. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. •...
Page 107 Routine maintenance Hold the green handle of the belt unit Unpack the new belt unit and put the and lift the belt unit up, and then pull it new belt unit in the machine. out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Page 108 Slide each toner cartridge and drum unit Resetting the belt unit counter assembly into the machine, making sure When you replace a belt unit with a new one, you match the toner cartridge colors to you will must reset the belt unit counter by the same color labels on the machine.
Page 109: Replacing The Waste Toner Box
Routine maintenance Replacing the waste toner Remove all of the toner cartridge and drum unit assemblies. Order No. WT-220CL The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages. WT Box End Soon If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life.
Page 110 Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, and then pull it • We recommend that you place the toner out. cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
Page 111 Routine maintenance Remove the orange packing material Hold the green handle of the waste toner and discard it. box and remove the waste toner box from the machine. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
Page 112 Unpack the new waste toner box and WARNING place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product.
Page 113 Routine maintenance Put the belt unit back in the machine. Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colors to the same color labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow Close the top cover of the machine.
Page 114: Troubleshooting
Troubleshooting If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals. You can correct most problems by yourself.
Page 115 Troubleshooting Copying problems:  Copying difficulties on page 128 Scanning problems:  Scanning difficulties on page 129 Software and Network problems:  Software difficulties on page 129  Network difficulties on page 130...
Page 116: Error And Maintenance Messages
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table.
Page 117 Troubleshooting Error Message Cause Action Poor telephone line quality Send the fax again or connect the machine to Comm.Error caused a communication error. another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine Check the other fax machine’s polling setup.
Page 118 Error Message Cause Action The drum unit for the color Order a new drum unit for the color indicated on Drum End SoonX indicated on the Touchscreen the Touchscreen before you get a Replace (X) shows the drum is near the end of its life. DrumX message.
Page 119 Troubleshooting Error Message Cause Action Manual was selected as the Place paper in the manual feed slot (see Manual Feed paper source when there was Loading paper in the manual feed slot no paper in the manual feed on page 22). slot.
Page 120 Error Message Cause Action The machine’s memory is full. Fax sending or copy operation in progress Out of Memory Do one of the following:  Press Send Now, Partial Print or Quit to send or copy the scanned pages.  Press and wait until the other operations in progress finish, and then try...
Page 121 Troubleshooting Error Message Cause Action Registration failed. Press OK and try again. Registration failed.  Press and hold down to turn off the machine. Wait a few seconds, then turn it on again. Perform the auto color registration using the Touchscreen (see Advanced User's Guide: Auto Registration).
Page 122 Error Message Cause Action The toner cartridge is at the Replace the toner cartridge for the color Replace Toner end of its life. The machine will indicated on the Touchscreen (see Replacing The Touchscreen stop all print operations. the toner cartridges on page 75). shows the toner While memory is available, cartridge color that...
Page 123 Troubleshooting Error Message Cause Action If the Touchscreen shows Order a new toner cartridge for the color that is Toner Low Toner Low you can still print; indicated on the Touchscreen now so a however, the machine is telling replacement toner cartridge will be available you that the toner cartridge is when the Touchscreen shows Replace near the end of its life.
Page 124: Transferring Your Faxes Or Fax Journal Report
Transferring your faxes or Fax Transferring faxes to another fax machine Journal report If you have not set up your Station ID, you If the Touchscreen shows: cannot enter fax transfer mode (see Quick Setup Guide: Set your Station ID). ...
Page 125 Troubleshooting Transferring faxes to your computer Transferring the Fax Journal report to another fax machine You can transfer the faxes from your machine’s memory to your computer. If you have not set up your Station ID, you cannot enter fax transfer mode (see Quick Press to interrupt the error Setup Guide: Set your Station ID).
Page 126: Document Jams
Document Jams Document is jammed under the document cover Document is jammed in the Remove any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Remove any paper from the ADF that is not jammed.
Page 127: Removing Small Documents Jammed In The Adf
Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.
Page 128: Paper Jams
Paper Jams Paper is jammed in the paper tray If the Touchscreen shows Jam Tray, follow Always remove the remaining paper from the these steps: paper tray and straighten the stack when you are adding new paper. This helps prevent Pull the paper tray completely out of the multiple sheets of paper from feeding through machine.
Page 129: Paper Is Jammed At The Output Paper Tray
Troubleshooting Paper is jammed at the output Make sure the paper is below the paper tray maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the When the paper is jammed at the output paper guides to fit the paper size.
Page 130: Paper Is Jammed At The Back Of The Machine
Paper is jammed at the back Push the scanner down with both hands to close it. of the machine If the Touchscreen shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
Page 131 Troubleshooting Pull the green tabs at the left and right Close the fuser cover (1). Make sure the sides toward you to release the fuser green tabs at the left and right sides lock cover (1). into place. Use both hands to gently pull the Close the back cover until it locks in the jammed paper out of the fuser unit.
Page 132: Paper Is Jammed Inside The Machine
Paper is jammed inside the WARNING machine HOT SURFACE If the Touchscreen shows Jam Inside, After you have just used the machine, some follow these steps: internal parts of the machine will be Leave the machine turned on for extremely hot. Wait for the machine to cool 10 minutes for the internal fan to cool down before you touch the internal parts of the extremely hot parts inside the...
Page 133 Troubleshooting Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Page 134 Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure NOTE you match the toner cartridge colors to If you turn off the machine during the same color labels on the machine. Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on.
Page 135: Paper Is Jammed Underneath The Paper Tray
Troubleshooting Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper the paper tray tray. If the Touchscreen shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
Page 136 WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Use both hands to gently pull the jammed paper out of the back of the machine.
Page 137: If You Are Having Difficulty With Your Machine
Troubleshooting If you are having difficulty with your machine IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Page 138: Paper Handling Difficulties
Printing difficulties (continued) Difficulties Suggestions The headers or footers appear There is an unprintable area on the top and bottom of the page. Adjust the top and when the document displays on the bottom margins in your document to allow for this (see Unscannable and screen but they are not on the unprintable areas on page 26).
Page 139: Printing Received Faxes
Troubleshooting Paper handling difficulties (continued) Difficulties Suggestions How do I print on envelopes? Load one envelope at a time in the manual feed slot. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application (see your application’s manual for more information).
Page 140: Receiving Faxes
Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or interference on your fax line, call your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine.
Page 141 Troubleshooting Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly (see Connecting an external TAD (telephone answering device) on page 51).
Page 142: Handling Incoming Calls
Sending faxes (continued) Difficulties Suggestions Transmission Verification Report There is probably temporary noise or static on the line. Try sending the fax again. says RESULT:NG. If you are sending a PC-Fax message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Advanced User's Guide: Turning off Remote Fax Options), print fax messages in memory (see Advanced User's Guide: Printing a fax from the memory) or cancel a delayed fax or polling job...
Page 143: Scanning Difficulties
Troubleshooting Copying difficulties (continued) Difficulties Suggestions Vertical black line appears in Black vertical lines on copies are typically caused by dirt or correction fluid on the copies. glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them (see Cleaning the corona wires on page 82 and see Advanced User's Guide: Cleaning the scanner).
Page 144: Network Difficulties
Network difficulties Difficulties Suggestions Cannot print and scan over a When the Cannot print to the networked printer. screen appears, follow the on- network after completing the screen instructions. software installation. If the problem is not solved, see Network User's Guide:Troubleshooting. The network scanning feature ®...
Page 145 Troubleshooting Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine.
Page 146: Setting Dial Tone Detection
Setting Dial Tone detection Telephone line interference / VoIP Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that Press you adjust the Equalization for compatibility to reduce the modem speed for fax...
Page 147: Improving The Print Quality
Troubleshooting Improving the print quality If you have a print quality problem, print a test page first ( , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first.
Page 148 Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide: Calibration). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying (see Advanced User's Guide: Adjusting Density and Contrast).
Page 149 Troubleshooting Examples of poor print quality Recommendation  Wipe the windows of all four LED heads with a dry lint free soft cloth (see Advanced User's Guide: Cleaning the LED heads). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 150 Examples of poor print quality Recommendation  Identify the color causing the problem and replace the toner cartridge that matches the color of the line (see Replacing ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 151 Troubleshooting Examples of poor print quality Recommendation  If the problem is not solved after printing a few blank pages, 3.7 in. foreign material, such as glue from a label, may be stuck on ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 152 Examples of poor print quality Recommendation  The color of your printouts is not To improve the color density, calibrate the colors using first what you expected the Touchscreen and then the printer driver (see Advanced User's Guide: Calibration).  To adjust the print position of colors for sharper edges, perform an automatic color registration using the Touchscreen (see Advanced User's Guide: Auto...
Page 153 Troubleshooting Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide: Calibration). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying (see Advanced User's Guide: Adjusting Density and Contrast).
Page 154 Examples of poor print quality Recommendation  Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. problem ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. (see Product Safety Guide: Choosing a location). ...
Page 155 Troubleshooting Examples of poor print quality Recommendation  Make sure the two gray levers inside the back cover are in the up position (1). Pull up the two gray levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 156 Examples of poor print quality Recommendation  Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 22). NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1).
Page 157: Machine Information
Troubleshooting Machine Information Checking the Firmware Version Checking the Serial Number You can see the machine’s firmware version on the Touchscreen. You can see the machine’s Serial Number on the Touchscreen. Press Press Press All Settings. Press All Settings. Swipe up or down, or press a or b to display Machine Info..
Page 158: Reset Functions
Reset functions How to reset the machine The following reset functions are available: Press 1 Network You can reset the internal print server Press All Settings. back to its default factory settings such as Swipe up or down, or press a or b to the password and IP address information.
Page 159: Settings And Features Tables
Settings and features tables Using the Settings Tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and...
Page 160: Settings Tables
Settings Tables The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 Level 2 Level 3 Options Descriptions See Page —...
Page 161 Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page — Set the type of paper Tray Setting Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — Set the size of paper Paper Size Letter* in the paper tray.
Page 162: All Settings
All settings Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Set the type of paper General Setup Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — — Set the size of paper Paper Size Letter* in the paper tray.
Page 163 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the screen that is General Setup Button Settings Home Home* displayed when you Button (continued) More Settings press Home ( ) on Shortcuts 1 the Touchpanel.
Page 164 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Setup Receive Receive Mode — Choose the receive Fax* mode that best suits Fax/Tel your needs. External TAD Manual — Set the number of Ring Delay rings before the machine answers in Fax or Fax/Tel mode.
Page 165 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Memory Receive — Set the machine to Setup Receive Off* forward fax (continued) (continued) Fax Forward messages, to call your pager or cell Paging phone, to store Fax Storage incoming faxes in the...
Page 166 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the machine to Setup Send Destination Display* display the (continued) (continued) Hidden destination information on the Touchscreen during fax sending. — Choose the initial Report Setting Transmission setup for the On+Image Transmission...
Page 167 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — — Check which Remaining scheduled jobs are in Jobs (continued) the memory and cancel selected jobs. Turn on the Miscellaneous Distinctive Distinctive telephone company’s Off* Distinctive Ring...
Page 168 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Choose the Printer Emulation Auto* emulation mode. HP LaserJet BR-Script 3 — Print a list of the Print Options Internal Font HP LaserJet machine’s internal BR-Script 3 fonts.
Page 169 Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Boot Method — Choose the BOOT Wired LAN TCP/IP Auto* Network method that best (MFC-9330CDW Static suits your needs. RARP MFC-9340CDW) BOOTP DHCP (IP Boot Specifies the number of attempts Tries)
Page 170 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions DNS Server — Specifies the IP Wired LAN TCP/IP Primary Network address of the (MFC-9330CDW (continued) [000-255]. (continued) primary or [000-255]. secondary DNS MFC-9340CDW) [000-255]. server. [000-255] (continued) Secondary [000-255].
Page 171 Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Wired Enable — — Enable or Disable Wired LAN Network the Wired LAN (MFC-9330CDW (continued) manually. MFC-9340CDW) (continued) Boot Method — Choose the BOOT WLAN TCP/IP Auto*...
Page 172 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions WINS Server — Specifies the IP WLAN TCP/IP Primary Network address of the (continued) (continued) [000-255]. (continued) primary or [000-255]. secondary WINS [000-255]. server. [000-255] Secondary [000-255]. [000-255]. [000-255].
Page 173 Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions WPS w/PIN Code — — — You can easily WLAN Network configure your (continued) (continued) wireless network settings using WPS with a PIN code. —...
Page 174 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions — — — You can easily Wi-Fi Direct PIN Code Network configure your (continued) Wi-Fi Direct™ (continued) network settings using WPS with a PIN code. — — — You can manually Manual configure your...
Page 175 Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions I/F Enable — — Enable or Disable Wi-Fi Direct Network the Wi-Fi Direct™ Off* (continued) connection. (continued) Mail Address — — — Enter the mail E-mail/IFAX address (up to 60 (Available...
Page 176 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Mailbox Password — Enter the password E-mail/IFAX Setup Server POP3 Network to log in to the (Available (continued) (continued) (continued) POP3 server (up 32 after IFAX is characters). downloaded) You can send or POP3 SSL/TLS None*...
Page 177 Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Notification — Sends notification E-mail/IFAX Setup Mail TX Network messages. (Available (continued) Off* (continued) after IFAX is Setup Relay Relay Broadcast — Relays a document downloaded) to another fax Off*...
Page 178 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page View on LCD — — View the Print Reports Transmission Transmission Print Report — — Verification Report for your last 200 outgoing faxes and print the last report. Address Book —...
Page 179 Settings and features tables Level 1 Level 2 Level 2 Level 2 Options Descriptions See Page — — — Check the serial Machine Info. Serial No. number of your machine. Main Version — — Check the firmware Firmware version of your Version Sub1 Version —...
Page 180 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Put the date and time Initial Setup Date & Time Date on the Touchscreen — — Time and in the headings of faxes you send. — Chooses the time Clock Type 12h Clock*...
Page 181 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Restores all stored Initial Setup Reset Address Book & Fax phone numbers and (continued) (continued) fax settings. All Settings — Restores all the machine settings to the factory settings.
Page 182: Features Tables
Features Tables Fax (When Fax Preview is Off) Level 1 Level 2 Level 3 Options Descriptions See Page — — — Redial the last — Redial (Pause) number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen.
Page 183 Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Choose a number Call History Outgoing Call Edit Add to Address from the Outgoing Book Call history and then Delete send a fax to it, add it —...
Page 184 Level 1 Level 2 Level 3 Options Descriptions See Page Automatically send a Options Coverpage Setup Coverpage Setup On cover page you (continued) Off* programmed. Coverpage Message 1.Comment Off 2.Please Call 3.Urgent 4.Confidential — Total Pages — Set up your machine Polling RX to poll another fax Off*...
Page 185 Settings and features tables Fax (When Fax Preview is On) Level 1 Level 2 Level 3 Options Descriptions See Page Sending Fax(es) See Fax (When Fax Preview is Off) on page 168. Print All:New Fax(es) — Print the new Received Faxes Print/Delete received faxes.
Page 186 Copy Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Black Start — — — — Make a black & white — or gray scale copy. Color Start — — — — Make a color copy. —...
Page 187 Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Enlarge/Reduce — — — Options 100%* Choose an Enlarge 200% (continued) enlargement ratio for 141% A5A4 the next copy. 104% EXELTR Choose a reduction Reduce 97% LTRA4 ratio for the next...
Page 188 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — Adjust the red color Options Color Adjust Red for copies. (continued) — Adjust the green Green color for copies. — Adjust the blue color Blue for copies. —...
Page 189 Settings and features tables Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — Choose a page Options 2-sided Copy LongEdge layout option when Page Layout LongEdge* (continued) you make 2-sided (MFC-9340CDW) LongEdge N in 1 copies from a ShortEdge 2-sided document.
Page 190 Scan Scan Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (PC Select) See Options (to OCR) on page 178. to OCR Options — — Add the current Save as settings as a Shortcut shortcut. — — Start scanning.
Page 191 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (Profile name) See Options (to FTP and to Network) on page 184. to FTP Options — — Add the current Save as settings as a Shortcut shortcut.
Page 192 Options (to OCR) Level 1 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge To change settings using Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for Scan Type...
Page 193 Settings and features tables Options (to File, to Image and to E-mail) Level 1 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge To change settings using Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose...
Page 194 Options (to USB) Level 1 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Color* your document. Gray Black and White (When you select Color in Choose the scan...
Page 195 Settings and features tables Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the file format for Options File Type Gray in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
Page 196 Options (to E-mail Server) Level 1 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Color* your document. Gray Black and White (When you select Color in...
Page 197 Settings and features tables Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the file format for Options File Type Gray in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
Page 198 Options (to FTP and to Network) Level 1 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Color* your document.
Page 199 Settings and features tables Level 1 Level 2 Options Descriptions See Page (When you select Color or Choose the scan Options File Type Gray in Scan Type) resolution and file format (continued) for your document. PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type)
Page 200 Direct Print (MFC-9330CDW and MFC-9340CDW) Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Direct Print (Select File) Set the print media Print Settings Paper Type Thin type when printing (No. of Prints Plain Paper* directly from the USB (001-999)) flash memory drive.
Page 201 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Select File) Enable or disable Direct Print Print Settings Collate page collation when (continued) (No. of Prints printing directly from (001-999)) the USB Flash (continued) memory drive.
Page 202 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Set the default page Default Orientation Portrait* orientation when Settings Landscape printing directly from (continued) the USB Flash memory drive. — — Enable or disable the Collate default page collation when printing directly from the USB Flash...
Page 203 Settings and features tables Toner Level 1 Level 2 Level 3 Options Descriptions See Page — — View the approximate Toner Life remaining toner life for each color. — — Print the Test Print Test Print page. Adjust the color Calibration Calibrate density or returns the...
Page 204 Web (More screen) Level 1 Level 2 Level 3 Options Descriptions Page PICASA WEB — — Connect the Brother ALBUMS™ machine to an Internet service. GOOGLE — — DRIVE™ ® — — FLICKR FACEBOOK — — EVERNOTE — — DROPBOX —...
Page 205 Settings and features tables Shortcut Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — See Options Choose the desired Add Shortcut Copy Receipt on page 172. settings from the — Normal preset items. — 2in1(ID) — 2in1 —...
Page 206 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Automatically send a Add Shortcut Coverpage Setup Coverpage Setup On cover page you (continued) (Options) programmed. (continued) Coverpage 1.Comment Off Message 2.Please Call 3.Urgent 4.Confidential — Total Pages Overseas Mode — If you are having difficulty sending faxes overseas, set...
Page 207 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page to E-mail Server — Scan a black & white Add Shortcut Scan Address or a color document (continued) (continued) 2-sided Scan into your E-mail (MFC-9340CDW) Server.
Page 208: Entering Text
Entering text When you must enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character.
Page 209: D Specifications
Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/. Model MFC-9130CW MFC-9330CDW MFC-9340CDW Printer Type Print Method Electrophotographic LED Printer Memory Capacity 192 MB 256 MB LCD (liquid crystal display) 3.7 in.
Page 210 Model MFC-9130CW MFC-9330CDW MFC-9340CDW Noise Level Sound Printing m = 53.0 dB (A) Pressure Ready m = 33 dB (A) Sound Power Printing d = 6.39 B (A) 6.42 B (A) (Color) Printing d = 6.42 B (A) 6.41 B (A) (Black &...
Page 211: Document Size
Specifications Document Size Model MFC-9130CW MFC-9330CDW MFC-9340CDW Document Size ADF Width 5.8 to 8.5 in. (147.3 to 215.9 mm) (1-sided) ADF Length 5.8 to 14.0 in. (147.3 to 355.6 mm) Scanner Glass Width Max. 8.5 in. (215.9 mm) Scanner Glass Max.
Page 212: Print Media
Print media Model MFC-9130CW MFC-9330CDW MFC-9340CDW Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m...
Page 213: Fax
Specifications Model MFC-9130CW MFC-9330CDW MFC-9340CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving — Automatic 2-sided Sending — Yes (from ADF) Scanning Width Max. 8.19 in. (208 mm) Printing Width Max.
Page 214: Copy
Copy Model MFC-9130CW MFC-9330CDW MFC-9340CDW Copy Width Max. 8.27 in. (210 mm) Automatic 2-sided Copy — Yes (from ADF) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600 × 600 dpi Resolution Less than 19 seconds at 73.4 °F (23 °C) / 115 V...
Page 215: Scanner
Specifications Scanner Model MFC-9130CW MFC-9330CDW MFC-9340CDW Color / Black Yes / Yes TWAIN Compliant ® ® ® Yes (Windows XP / Windows Vista / Windows ® Windows Mac OS X v10.6.8 / 10.7.x / 10.8.x WIA Compliant ® ® ®...
Page 216: Printer
Printer Model MFC-9130CW MFC-9330CDW MFC-9340CDW Automatic 2-sided Print — Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality Resolution Print Speed Black & White — Up to 7 sides/minute (2-sided) (Up to 3.5 sheets/minute)
Page 217: Interfaces
Specifications Interfaces Model MFC-9130CW MFC-9330CDW MFC-9340CDW Hi-Speed USB 2.0 We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2.0 meters) long. — 10BASE-T / 100BASE-TX Ethernet Use a straight-through Category 5 (or greater) twisted-pair cable.
Page 218: Network
Network NOTE For more information about the Network specifications, see Network User's Guide. Model MFC-9130CW MFC-9330CDW MFC-9340CDW You can connect your machine to a network for Network Printing, Network ® Scanning, PC-Fax Send, PC-Fax Receive (Windows only) and Remote Setup...
Page 219: Direct Print Feature
Specifications Direct Print feature Model MFC-9130CW MFC-9330CDW MFC-9340CDW Compatibility — PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface — USB direct interface...
Page 220: Computer Requirements
Computer requirements Hard Disk Space to PC Interface install Computer Platform & Operating Processor 10/100Base-TX Wireless System Version Drivers Applications (Ethernet) 802.11b/g/n ® Windows 32bit (x86) or Home 64bit (x64) ® Windows processor 150 MB 310 MB Professional Printing ® Windows 64bit (x64) PC-Fax...
Page 221: Consumable Items
Specifications Consumable items Model MFC-9130CW MFC-9330CDW MFC-9340CDW Order No. Toner Inbox Black — Approx. 1,000 pages Letter or A4 page Cartridge Cyan — Approx. 1,000 pages Letter or A4 page Magenta Yellow Standard Black TN-221BK Approx. 2,500 pages Letter or A4 page...
Page 222: Index
Index Accessories and supplies ......ii Cancel ............9 Address Book Cleaning changing ..........58 corona wires ......... 82 setting up ..........57 Connecting using .............56 external TAD (answering machine) ..51 ADF (automatic document feeder) external telephone ........ 53 using .............33 Consumable items .......71 Answering machine (TAD) Control panel overview ......
Page 223 Envelopes ......24 Ident-A-Call ..........48 Equalization ...........132 Ident-A-Ring ..........48 Error messages on touchscreen ....102 Comm. Error ........103 No Paper ..........105 Out of Memory ........106 Jacks Print Unable XX ........106 Scan Unable XX .........108 external telephone ......53 TAD (answering machine) ....51 Extension telephone, using ......54 External telephone, connecting ....53 Labels ........
Page 224 Network Quality faxing printing ..........133 See Software User's Guide. printing See Network User's Guide. scanning Redial ............56 See Software User's Guide. Remote setup Network connectivity ......203 See Software User's Guide. Replacing Nuance™ PaperPort™ 12SE belt unit ..........91 See Software User's Guide and Help in the drum units ..........
Page 225 TAD (telephone answering device), Warranties ........in the box external ..........38 Waste toner box connecting ........51 replacing ..........95 recording OGM ........53 Weights ..........195 Teen Ring ..........48 Wi-Fi Direct™ ..........5 ® Telephone line Windows connections ...........52 See Software User's Guide. difficulties ..........125 Wireless Network interference .........132...
Page 226 Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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Mfc-9330cdw Mfc-9340cdw

Brother MFC-9130CW Basic User's Manual

1 General Information

2 Loading Paper

3 Loading Documents

4 Sending a Fax

5 Receiving a Fax

6 Using PC-FAX

7 Telephone Services and External Devices

8 Dialing and Storing Numbers

9 Making Copies

11 How to Print from a Computer

12 How to Scan to a Computer

Routine Maintenance

Troubleshooting

Settings and Features Tables

D Specifications

Index

Quick Links

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Summary of Contents for Brother MFC-9130CW

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Table of Contents