HP Color LaserJet 9500 Service Manual page 221
Hp laserjet multifunction finisher, 3,000-sheet stapler/stacker, 3,000-sheet stacker, and 8-bin mailbox
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Also See for Color LaserJet 9500:
- Reference manual (50 pages) ,
- Administrator's manual (303 pages) ,
- Administrator's manual (56 pages)
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Table 29. Control panel and event log messages—3,000-sheet stacker (continued)
Event log, if connected to
Control panel
message
9000
13.12.05
13.12.05
Jam in left
accessory
Recommended action:
1 Print and analyze the event log to find out whether the error occurs repeatedly.
2 Make sure that media is not being pulled from the flipper area during the flipping action.
NOTE:
Customers who copy a single-sheet document might grab the copy from the device while it is flipping,
not realizing that the action creates a jam condition.
3 If the jam occurs when using heavy or glossy media, run a test using plain, 75-g/m
4 Check the correct paper size in the trays is selected according the paper size that is being fed.
5 If possible, install the failing output device to a different printer and test it on the other printer.
6 Make sure that all of the sensors in the flipper move freely.
7 Replace the flipper assembly as needed.
13.12.10
13.12.10
Jam in left
accessory
Recommended action:
NOTE:
This jam should not occur during normal operation. The sensor of the paper path assembly might be
activated by media that is jammed inside but is not easily seen.
1 Make sure that the sensor flag moves freely.
2 Verify that the optical sensor is not blocked.
3 Verify that the paper path module has its sensor connected.
4 Replace the paper path assembly as needed.
13.12.11
13.12.11
Jam in left
accessory
Recommended action:
1 Print and analyze the event log to find out whether the error occurs repeatedly.
2 Make sure that media is not being pulled from the flipper area during the flipping action.
NOTE:
Customers who copy a single-sheet document might grab the copy from the device while it is flipping,
not realizing that the action creates a jam condition.
3 If the jam occurs when using heavy or glossy media, run a test using plain, 75-g/m
4 Check the correct paper size in the trays is selected according the paper size that is being fed.
5 If possible, install the failing output device to a different printer and test it on the other printer.
6 Make sure that all of the sensors in the flipper move freely.
7 Make sure that the firmware for the device is at least 030213. If it is not, then upgrade the firmware.
8 Replace the flipper assembly as needed.
13.12.12
13.12.12
Jam in left
accessory
Recommended action:
1 Analyze the event log for frequency of the error message.
2 Make sure that the media is well-aligned in the input trays.
3 Make sure that the media is not wrinkled before it arrives at the output device.
4 Verify that all sensors flags in the flipper and paper path assemblies move freely.
5 Check for interference on the paper path.
6 Check for contamination of the paper-path rollers. Excessive paper dust can reduce friction. If excessive
dust is found, clean the rollers by using plain water and a clean cloth. If poor-quality media is suspected,
suggest that the customer use a better-quality media.
7 Replace the flipper assembly as needed.
ENWW
9500, 9500mfp, 9050,
9000mfp
9050/9040mfp
13.12.05
13.12.05
13.12.10
13.12.10
13.12.11
13.12.11
13.12.12
13.12.12
User LED Service LED
Amber
Yellow (1 blink)
blinking
Amber
Yellow (2 blinks) Media is present in the paper
blinking
Amber
Yellow (2 blinks) A jam exists in the flipper.
blinking
Amber
Yellow (2 blinks) A jam exists in the paper path
blinking
Chapter 7 Troubleshooting 219
Description
A jam exists in the flipper.
Media never reached the
FLEXIT sensor.
2
(20-lb) paper.
path at power-on (the FLEXIT
or PPEXIT sensors are
activated).
Media never reached FLEXIT
sensor.
2
(20-lb) paper.
assembly. The FLEXIT
sensor is activated, but the
PPEXIT sensor is never
deactivated.
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Troubleshooting
