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Installation Problems
If the printer driver cannot be installed properly, perform the following procedure to
check problems.
NOTE
For details on problems on the network installation, see "Chapter 4 Troubleshooting" in
Network Guide.
A problem has occurred
during the installation.
No
The icon for this printer is
displayed in the
[Printers and Faxes] or
[Printers] folder after the
installation is completed.
No
[Canon Printer Uninstaller] is
displayed in [All Programs]*
from the [Start] menu.
Yes
Uninstall the printer driver with
Uninstaller.
(See "Uninstalling the Printer
Driver," on p. 4-67)
Install the printer driver again.
(See "Installing the Printer Driver,"
on p. 4-4)
Cannot install
Uninstall the printer driver with
Uninstaller.
(See "Uninstalling the Printer
Driver," on p. 4-67)
Install the printer driver again.
(See "Installing the Printer Driver,"
on p. 4-4)
1
*
[Programs] for Windows 2000
2
*
[Add/Remove Programs] for Windows 2000; [Uninstall a program] for Windows Vista
Check the power supply, cables, etc.
(See "Problems with Local Installation," on p. 8-38)
(See "Installation Problems When the Printer Is
Yes
Shared on a Network," on p. 8-39)
Print a test page.
(See "Printing a Test Page," on p. 8-41)
Yes
Cannot print
[Canon LBP3310] is displayed in
1
[Add or Remove Programs]*
No
Cannot
uninstall
Delete [Canon LBP3310] from
[Add or Remove Programs]*
(See "If Uninstallation Fails," on p.
8-42)
[Canon Printer Uninstaller] is
displayed in [All Programs]*
from the [Start] menu.
Yes
Uninstall the printer driver with
Uninstaller.
(See "Uninstalling the Printer
Driver," on p. 4-67)
Uninstall the USB class driver.
(See "Uninstalling the USB Class
Driver," on p. 8-45)
Uninstall the USB class driver.
(See "Uninstalling the USB Class
2
.
Driver," on p. 8-45)
No
Yes
Install the printer driver again.
(See "Installing the Printer Driver,"
on p. 4-4)
2
.
Install the printer driver again.
(See "Installing the Printer Driver,"
on p. 4-4)
1
No
[Canon LBP3310] is displayed in
[Add or Remove Programs]*
Cannot
uninstall
Yes
No
Delete [Canon LBP3310] from
[Add or Remove Programs]*
(See "If Uninstallation Fails," on p.
8-42)
Installation Problems
Cannot install
2
.
2
.
8-37
8
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Table of Contents
Troubleshooting
