HP Rp5700 - Point of Sale System Hardware Reference Manual
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HP Rp5700 - Point of Sale System Hardware Reference Manual

HP Rp5700 - Point of Sale System Hardware Reference Manual

Hardware reference guide - hp rp5700
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  • Page 1 Hardware Reference Guide HP rp5700...
  • Page 2 © Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

  • Page 3: About This Book

    About This Book This guide provides basic information for upgrading this computer model. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features Standard Configuration Features ......................1 Front Panel Components ........................2 Rear Panel Components ........................3 Keyboard .............................. 4 Using the Windows Logo Key ....................5 Special Mouse Functions ........................6 Serial Number Location ........................6 2 Hardware Upgrades Serviceability Features .........................
  • Page 6 Installing a Security Lock ........................56 Cable Lock ......................... 56 Padlock ..........................57 Appendix F Electrostatic Discharge Preventing Electrostatic Damage ....................... 58 Grounding Methods ..........................58 Appendix G Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care ................59 Optical Drive Precautions ........................

  • Page 7: Product Features

    Product Features Standard Configuration Features The HP Point of Sale System rp5700 features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide on the Documentation and Diagnostics CD.

  • Page 8: Front Panel Components

    Front Panel Components Drive configuration may vary by model. Table 1-1 Front Panel Components 5.25-inch Optical Drive (some models) Dual-State Power Button Optical Drive Activity Light Power On Light Optical Drive Eject Button (some models) USB ports (2) Hard Drive Activity Light NOTE: An optical drive is a CD-ROM , CD-R/RW, DVD-ROM , DVD+R/RW, or CD-RW/DVD Combo drive.

  • Page 9: Rear Panel Components

    Rear Panel Components Table 1-2 Rear Panel Components Power Cord Connector RJ-45 Network Connector PS/2 Mouse Connector (green) Parallel Connector PS/2 Keyboard Connector (purple) Monitor Connector Universal Serial Bus (USB) Connector Line-Out Connector for powered audio devices (green) Serial Connector Line-In Audio Connector (blue) NOTE: Arrangement and number of connectors may vary by model.

  • Page 10: Keyboard

    Keyboard Table 1-3 Keyboard Components Function Keys Perform special functions depending on the software application being used. Editing Keys Includes the following: Insert, Home, Page Up, Delete, End, and Page Down. Status Lights Indicate the status of the computer and keyboard settings (Num Lock, Caps Lock, and Scroll Lock).

  • Page 11: Using The Windows Logo Key

    Using the Windows Logo Key Use the Windows Logo key in combination with other keys to perform certain functions available in the Windows operating system. Refer to Keyboard on page 4 to identify the Windows Logo key. Windows Logo Key Displays or hides the Start menu Windows Logo Key + Displays the Desktop...

  • Page 12: Special Mouse Functions

    Special Mouse Functions Most software applications support the use of a mouse. The functions assigned to each mouse button depend on the software applications you are using. Serial Number Location Each computer has a unique serial number and product ID number located on the back of the computer. Keep these numbers available for use when contacting customer service for assistance.

  • Page 13: Hardware Upgrades

    Hardware Upgrades Serviceability Features The computer includes features that make it easy to upgrade and service. No tools are needed for most of the installation procedures described in this chapter. Warnings and Cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.

  • Page 14: Using The Computer In A Tower Orientation

    Using the Computer in a Tower Orientation The computer can be configured in a tower orientation using the tower stand. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer.
  • Page 15 Lift the computer so that its right side is facing down (1) and place it on the stand (2). Be sure that the arrow on the stand is pointing toward the front of the computer. Figure 2-1 Changing from Desktop to Tower Orientation Reconnect the power cord and any external devices, then turn on the computer.

  • Page 16: Removing The Computer Cover

    Removing the Computer Cover Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 17: Replacing The Computer Cover

    Replacing the Computer Cover Place the computer cover on the chassis about 1.3 cm (½ inch) in front of the final position and slide it back into place until it locks. Figure 2-3 Replacing the Computer Cover ENWW Replacing the Computer Cover...

  • Page 18: Removing The Bezel Blank

    Removing the Bezel Blank On some models, a bezel blank covering the 5.25-inch external drive bay must be removed before installing a drive. To remove a bezel blank: Remove the computer cover and place it upside down on a stable surface. Push the bezel blank outward from the center of the blank so that it is bowed out.

  • Page 19: Installing Additional Memory

    Installing Additional Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 20: Populating Dimm Sockets

    Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM 1, DIMM 2, DIMM 3, and DIMM 4. Sockets DIMM 1 and DIMM 2 operate in memory channel A. Sockets DIMM 3 and DIMM 4 operate in memory channel B. Figure 2-6 DIMM Socket Locations Item...

  • Page 21: Installing Dimms

    should be populated with the two 512MB DIMMs. With this configuration, 2 GB will run as dual channel and 256 MB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to...
  • Page 22 Raise the drive cage to the upright position. Figure 2-7 Rotating the Drive Cage Up Rotate the fan duct out of the chassis. Figure 2-8 Rotating the Fan Duct Chapter 2 Hardware Upgrades ENWW...
  • Page 23 Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2). Figure 2-9 Releasing and Rotating the Power Supply Open both latches of the memory module socket (1), and insert the memory module into the socket (2).
  • Page 24 Return the fan duct to the down position. Return the drive cage to the down position. Replace the computer cover. If the computer was on a stand, replace the stand. Reconnect the power cord and any external devices, then turn on the computer. The computer should automatically recognize the additional memory when you turn on the computer.

  • Page 25: Removing Or Installing An Expansion Card

    Removing or Installing an Expansion Card The computer has the following expansion slots: ● one ADD2/SDVO expansion slot ● one low-profile PCI Express x1 expansion slot ● one PCI expansion slot populated with a riser card that can accommodate two full-height PCI cards Figure 2-11 Expansion Slot Locations Item...
  • Page 26 To install an ADD2/SDVO card or a PCI Express card: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices.
  • Page 27 Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up out of the chassis. Figure 2-13 Removing an Expansion Slot Cover If you are replacing an existing expansion card, carefully rock the existing card back and forth...
  • Page 28 CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. To install a new expansion card, align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket.

  • Page 29: Installing And Removing A Pci Card In The Riser Card

    Lock any security devices that were disengaged when the computer cover was removed. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for instructions about using Computer Setup. Installing and Removing a PCI Card in the Riser Card You can install two full-height PCI cards in the riser card.
  • Page 30 Open the slot cover retainer that secures the slot covers by turning the retainer to the side. Figure 2-18 Opening the Riser Card Expansion Slot Retainer Remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis.
  • Page 31 If you are replacing an existing card, hold the PCI card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card toward the left side of the chassis straight out of the riser. Be sure not to scrape the card against the other components.
  • Page 32 To install a new expansion card in the riser card, align the bracket on the expansion card with the open slot on the rear of the chassis and press the card straight into the expansion socket. Figure 2-21 Installing a PCI Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 33: Drive Positions

    Lock any security devices that were disengaged when the computer cover was removed. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for instructions about using Computer Setup. Drive Positions Figure 2-23 Drive Positions 5.25-inch external drive bay with optical drive installed (some models)

  • Page 34: Installing And Removing Drives

    Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA 0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA 1. ●...

  • Page 35: Removing And Replacing The Optical Drive (Some Models)

    Removing and Replacing the Optical Drive (some models) CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. NOTE: An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo drive. To remove an optical drive: Remove/disengage any security devices that prohibit opening the computer.
  • Page 36 Pull out the lever on the left side of the drive (1) to release the drive, and then slide the drive forward out of the drive bay (2). Figure 2-25 Removing the Optical Drive NOTE: When replacing a drive, transfer the four guide screws from the old drive to the new one. To install an optical drive: If necessary, remove the bezel blank covering the 5.25-inch drive bay.
  • Page 37 Align the guide screws on the drive with the slots on the chassis. Slide the drive into the optical drive bay all the way back until it locks. Figure 2-27 Installing the Optical Drive Connect the power cable (1) and data cable (2) to the rear of the optical drive. Figure 2-28 Connecting the Optical Drive Power and Data Cables CAUTION:...

  • Page 38: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive

    Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 39 If an optical drive is installed, disconnect the power cable (1) and data cable (2) from the back of the optical drive. Figure 2-30 Disconnecting the Optical Drive Power and Data Cables Disconnect the data cable (1) and power cable (2) from the back of the primary hard drive. Figure 2-31 Disconnecting the Primary Hard Drive Data and Power Cables CAUTION:...
  • Page 40 Pull out the lever on the left side of the primary hard drive (1) to release the drive, and then slide the drive up out of the drive cage (2). Figure 2-32 Removing the Primary Hard Drive To install a primary hard drive: Install two 6–32 standard guide screws in the lower holes on each side of the drive.
  • Page 41 Insert the primary hard drive “upside down.” Align the hard drive with the primary hard drive bay in the drive cage so that the bottom of the hard drive is next to the optical drive compartment and the power and data connectors are up. Slide the drive all the way down into the drive cage until it locks in place.

  • Page 42: Removing And Replacing The Secondary 3.5-Inch Hard Drive

    Connect the power cable (1) and data cable (2) to the back of the optical drive, if applicable. Figure 2-36 Connecting the Optical Drive Power and Data Cables Return the drive cage to the down position into the computer. Replace the computer cover. If the computer was on a stand, replace the stand.
  • Page 43 Raise the drive cage to the upright position. Figure 2-37 Rotating the Drive Cage Up Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2) Figure 2-38 Releasing and Rotating the Power Supply ENWW Installing and Removing Drives...
  • Page 44 Disconnect the power cable (1) and data cable (2) from the back of the secondary hard drive. Figure 2-39 Disconnecting the Secondary Hard Drive Power and Data Cables Press the release catch on the right side of the secondary hard drive (1), slide the drive forward until it stops, then lift it straight out of the chassis (2).
  • Page 45 To install a secondary hard drive: Install two 6–32 standard guide screws in the lower holes on each side of the drive. NOTE: When replacing the secondary hard drive, transfer the four screws from the old drive to the new one. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. HP has provided four extra 6-32 standard guide screws on the front of the chassis, under the front bezel.
  • Page 46 Connect the hard drive power and data cables to the back of the secondary hard drive. NOTE: The primary hard drive data cable must be connected to the dark blue connector labeled SATA 0 on the system board to avoid any hard drive performance problems. Connect the other end of the secondary hard drive data cable to the next available (unpopulated) SATA connector on the system board in the following order: SATA 0, SATA 1, SATA 2.

  • Page 47: Appendix A Specifications

    Specifications Desktop Dimensions 3.94 in 10 cm Height 13.40 in 34 cm Width 15.00 in 38 cm Depth Approximate Weight 19.6 lb 8.9 kg Temperature Range 50° to 104°F 10° to 40°C Operating -22° to 140°F -30° to 60°C Nonoperating Relative Humidity (noncondensing) 20-85% 20-85%...

  • Page 48: Appendix B Usb Pluspower Ports (Some Models)

    USB PlusPower Ports (some models) Some models have a USB PlusPower expansion card installed. This card provides one red-colored 24– volt USB+ connector (1) and three teal-colored 12–volt USB+ connectors (2). Figure B-1 USB PlusPower Ports The 24–volt USB+ connector (1) and 12–volt USB+ connectors (2) are configured differently as a precaution to prevent connection errors.
  • Page 49 CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. If the computer is on a stand, remove the computer from the stand.
  • Page 50 Install the new USB PlusPower Expansion Card in the lower socket of the riser card. Align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.

  • Page 51: Appendix C Powered Serial Ports

    Powered Serial Ports Two powered serial ports, COM 1 and COM 2, are standard on the computer. Some models have a powered serial port expansion card installed that supplies two additional powered serial ports, COM 3 and COM 4. Figure C-1 Powered Serial Ports Item Description...

  • Page 52: Removing The Powered Serial Port Caps

    Removing the Powered Serial Port Caps These powered serial ports have been protected with plastic caps. Turn off the computer and remove the caps before connecting powered serial Point of Sale devices. Figure C-2 Removing the Powered Serial Port Caps Appendix C Powered Serial Ports ENWW...

  • Page 53: Configuring Power To A Serial Port

    Configuring Power to a Serial Port The serial ports on the HP Point of Sale System computer can be configured as standard (non-powered) serial ports or powered serial ports. Some Point of Sale devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source.
  • Page 54 Item Port Name COM 4 COM 3 To configure power to the serial ports: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs, from the computer. Turn off the computer properly through the operating system, then turn off any external devices. Disconnect the power cord from the power outlet and disconnect any external devices.
  • Page 55 Press the latch release on the front of the power supply (1), and then raise the power supply to the upright position (2) Figure C-6 Releasing and Rotating the Power Supply If you are changing the COM 3 or COM 4 serial port configuration, remove the Powered Serial Port Expansion Card.
  • Page 56 Install the new Powered Serial Port Expansion Card in the upper socket of the riser card. Align the bracket on the card with the open slot on the rear of the chassis and press the card straight into the expansion socket. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot.
  • Page 57 Table C-1 Configuring Serial Port Power ENWW Configuring Power to a Serial Port...
  • Page 58 Appendix C Powered Serial Ports ENWW...

  • Page 59: Battery Replacement

    Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery.
  • Page 60 Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 Lift the battery out of its holder. Figure D-1 Removing a Coin Cell Battery (Type 1) Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.
  • Page 61 Insert the new battery and position the clip back into place. Figure D-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the computer cover. If the computer was on a stand, replace the stand. Plug in the computer and turn on power to the computer.

  • Page 62: Installing A Security Lock

    External Security Devices NOTE: For information on data security features, refer to the Computer Setup (F10) Utility Guide and the Desktop Management Guide on the Documentation and Diagnostics CD and the HP ProtectTools Security Manager Guide (some models) at http://www.hp.com. Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer.

  • Page 63: Padlock

    Padlock Figure E-2 Installing a Padlock ENWW Installing a Security Lock...

  • Page 64: Appendix F Electrostatic Discharge

    Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ●...

  • Page 65: Appendix G Computer Operating Guidelines, Routine Care And Shipping Preparation

    Computer Operating Guidelines, Routine Care and Shipping Preparation Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 66: Optical Drive Precautions

    Optical Drive Precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit.

  • Page 67: Index

    Index ADD2/SDVO card 19 hard drive network connector 3 audio connectors 3 restoring software 36 hard drive, primary optical drive installing 32 backup and recovery 36 cleaning 60 removing 32 battery replacement 53 defined 2 hard drive, secondary precautions 60 installing 36 removing 29 removing 36...
  • Page 68 shipping preparation 60 specifications computer 41 memory 13 tower orientation 8 unlocking computer cover 56 USB ports rear panel 3 ventilation guidelines 59 Web site HP ProtectTools Security Manager Guide 56 HP recycling programs 53 Safety & Comfort Guide 7 Windows Logo key 5 Index ENWW...

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