Appendix F: Troubleshooting, continued
Picture
Symptom
3.
You cannot view a picture when playing a
VHS tape.
4.
VCR or DVD player's on-screen menus jitter
up and down.
5.
When viewing a stopped VCR, white lines
are rolling on the screen.
6.
A color program appears as a black and
white image, or the colors are dim, or the
screen is black.
7.
Picture from an HDMI input is noisy (poor
quality).
8.
The image from a computer appears dis-
torted when viewed on the TV.
Sound (see also Net Command troubleshooting for additional help with A/V receiver concerns)
Symptom
1.
There is no sound even when the
volume is turned up.
2.
I set the Speakers option to AV
Receiver, but hear sound from the TV
speakers instead of the A/V receiver.
3.
The sound does not match the screen
picture.
4.
The sound from my A/V receiver does
not match the screen picture (I should
hear the correct audio from my A/V
receiver).
5.
The sound from my A/V receiver does
not match the screen picture (my source
device should be sending both audio
and video through the A/V receiver).
6.
Cannot select an audio-only device; it
does not appear in the Input Selection
Menu.
Remarks
Check your VCR's owner's guide for further troubleshooting.
Possible cause: Many VCRs and DVD players provide on-
screen menus at only half-resolution. These lower-resolution
graphics may appear to jitter up and down when the TV con-
verts them to high-definition graphics.
•
Turn off video mute for the
•
Begin playing the tape.
•
Change the VCR input to the antenna input.
The PerfectColor color balance has been incorrectly set. Reset
the PerfectColor balance.
•
Try using a different HDMI cable.
•
If the signal is 1080p, upgrade a Category 1 (unmarked)
HDMI cable to a Category 2 high-speed HDMI cable.
Normal TV operation. The TV does not correct distortion in the
picture from a computer because the correction process may
cut off the edges of the image.
Remarks
•
Check if the MUTE button is on.
•
The TV's "Listen to:" audio setting may be set to SAP.
•
Check that the Speakers option is set to TV to hear sound from the
TV speakers.
•
If using an A/V receiver, check that the Speakers option is set to AV
Receiver to hear sound from the A/V receiver speakers.
•
Perform a System Reset.
Make sure the A/V receiver is connected to one of the TV's audio
outputs (AVR AUDIO OUTPUT or DIGITAL AUDIO OUTPUT).
The TV's Listen to: setting may be set to SAP. See page 42 .
•
Check that DIGITAL AUDIO OUTPUT and/or AVR AUDIO OUTPUT
on TV's main panel is connected to the A/V receiver.
Without this connection, devices connected only to the TV (and
not the A/V receiver) can be heard only from the TV speakers.
Note that this includes the ANT 1/ANT 2 inputs, a device (such as
a camcorder) connected to the convenience jacks, and any other
device sending audio to the TV only.
•
Check A/V receiver input selection in the Inputs > AVR menu. If
Net Command is set up incorrectly for the A/V receiver, see "A/V
Receiver Control: Automatic Audio Switching," page 61 .
•
Check A/V receiver input selection in the Inputs > AVR menu.
If Net Command is set up incorrectly for the A/V receiver, see
"Setup to Control Automatic Audio and Video Switching via
HDMI," page 64 .
•
The TV's
Listen to: setting may be set to SAP. See page 42 .
Plug a video plug into any composite VIDEO jack for the Auto Input
Sensing screen to appear. See "Audio-Only Device," page 28 .
Appendices
VCR.
87