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4-6
Troubleshooting and Repair
TROUBLESHOOTING
This subsection provides information that helps isolate and repair system malfunctions at the
field level. Step-by-step instructions on diagnosing and solving system hardware problems
are provided first.
Diagnosing and Solving Problems
Table Section 4-2 summarizes problems that may develop during MediaDock operation and
lists (in sequential order) suggested corrective actions.
Problem
No power
The docking lever does not pull
forward when trying to dock the
Versa.
No sound from MediaDock
Speakers
Sound stops abruptly.
The CD ROM reader is not
recognized.
Table Section 4-2 Problems and Solutions
Corrective Action
1. Check that the Versa is connected properly to the
MediaDock.
2. Make sure that Versa power is turned on and the electrical
outlet is working.
3. Check that the docking lever is pulled all the way forward.
1. Remove the Versa from the MediaDock and check that the
Versa expansion port cover is opened and stored properly.
1. Check the volume control and adjust accordingly.
2.Make sure the headphones are not plugged in. MediaDock
speakers will not output sound to the speakers when
headphones are in use.
3. If the system is the Versa M, the sound system is disabled
during software setup. Complete the software setup and use
the Versa M Audio Switcher to activate sound as descrbed in
Section 2, Setup and Operation.
1. If using a Versa V, check that power management features
are disabled through the ACU. See Section 2, ACU Setup for
the Versa V.
1. Verify that MediaDock parameters are set on the hard disk
drive in use. See Section 2, Setup and Operation.
2. Use the System Configuration Utility (SCU) to check that
the docking configuration is selected on the Versa.
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Table of Contents
Troubleshooting
