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HP Z Series Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Z Series

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel, Core, and Celeron User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Front components............................................1 Left components ............................................3 Rear components............................................3 Serial number location ..........................................4 Product specifications..........................................5 2 Illustrated parts catalog..........................................6 Computer major components......................................6 3 Routine care, drive guidelines, and disassembly preparation........................... 8 Electrostatic discharge information....................................
  • Page 5 I/O assembly..............................................21 Battery................................................22 Optical drive..............................................23 Storage device..............................................24 Memory fan duct ............................................26 Front card guide and fan........................................26 Memory fan ..............................................27 Rear fan................................................28 System board..............................................29 Power supply ..............................................30 Heat sink................................................31 Processor ................................................ 32 5 Troubleshooting without diagnostics....................................35 Before you call for technical support..................................
  • Page 6 Unable to connect to the internet..................................52 Cannot automatically launch internet programs............................ 53 Solving software problems......................................... 53 Computer will not start up and the HP logo does not appear......................53 “Illegal Operation has Occurred” error message is displayed...................... 53 6 Computer Setup (F10) Utility ........................................55 Using Computer Setup (F10) Utilities ...................................
  • Page 7 Backing up information and creating recovery media........................... 92 Using Windows tools for backing up................................. 92 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......92 Restoring and recovering your system..................................93 Creating a system restore ......................................93 Restoring and recovery methods ..................................93...
  • Page 8 Nonvolatile memory usage .........................................97 Questions and answers ........................................99 Using HP Sure Start (select products only)................................100 12 Power cord set requirements......................................102 General requirements .......................................... 102 Japanese power cord requirements ..................................102 Country-specific requirements ..................................... 102 13 Specifications..............................................104 14 Linux technical notes ..........................................105 System RAM ..............................................105...

  • Page 9: Computer Features

    Computer features This chapter provides you with an overview of your computer's features. Front components To identify the front panel components, use this illustration and table. NOTE: Refer to the illustration that most closely matches your computer. The computer model in the following image features the premium front input/output module.
  • Page 10 Front tower components and their descriptions Item Icon Component Item Icon Component Power button USB SuperSpeed port with HP Sleep and Charge Drive light USB SuperSpeed ports (3) Audio-out (headphone)/Audio-in Memory card reader (microphone) combo jack Chapter 1 Computer features...

  • Page 11: Left Components

    Left components To identify the left components, use this illustration and table. Table 1-3 Left components and their descriptions Item Component Access panel handle Access panel lock (select products only) Rear components To identify the rear panel components, use this illustration and table. Left components...

  • Page 12: Serial Number Location

    Table 1-4 Rear components and their descriptions Item Icon Component Item Icon Component Power button* Power supply Built-In Self-Test (BIST) light Audio-in (microphone) jack Power connector Audio-out (headphone) jack Security lock loop P/S keyboard jack Ethernet ports (2; select products only) USB SuperSpeed ports (6) P/S mouse jack RJ-45 (network) jack...

  • Page 13: Product Specifications

    Read this section to learn where to find the technical specifications about your computer. To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the Search all QuickSpecs link. Type your model name in the search box, and then select Go.

  • Page 14: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components To identify the computer major components, use this illustration and table.
  • Page 15 (15) Drive carrier (16) Front I/O assembly (17) Hard drive (2.5 in) (18) Solid-state drive (19) Front bezel NOTE: You can find system configuration specifications and differences in the HP Z6 G4 Workstation Quickspecs, located at http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c05527761. Computer major components...

  • Page 16: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 17: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 18: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 19: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 20: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 21: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 22: Cleaning The Monitor

    When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 11 before following these procedures. CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● You can remove visible debris underneath or between the keys by vacuuming or shaking.

  • Page 23: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 24: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
  • Page 25 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Cable management...

  • Page 26: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 27: Dust Filter

    Remove the front bezel (3). To install the front bezel, reverse the removal procedure. Dust filter To remove the dust filter, use these procedures. Before removing the dust filter, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 18).

  • Page 28: Access Panel

    Install the new dust filters in the same locations as the previous dust filters. NOTE: The new dust filters attach magnetically. Access panel To remove the access panel, use these procedures. Before removing the access panel, follow these steps: ■ Prepare the computer for disassembly (see Preparation for disassembly on page 18).

  • Page 29: I/O Assembly

    Remove the access panel (3) by lifting it straight up. To install the access panel, reverse the removal procedure. I/O assembly To remove the I/O assembly, use these procedures. Before removing the I/O assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 18).

  • Page 30: Battery

    Disconnect the I/O assembly FIOUI-Premium (OClink) cable (5) from the I/O assembly. Release the I/O assembly by lifting up on the drive release bar (1). Remove the I/O assembly (2). To install the I/O assembly, reverse the removal procedure. Battery To remove the battery, use these procedures.

  • Page 31: Optical Drive

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.

  • Page 32: Storage Device

    Before removing the optical drive, follow these steps: Prepare to disassemble the computer (see Preparation for disassembly on page 18). Remove the access panel (see Access panel on page 20). Remove the optical drive: Disconnect the optical drive cables from the optical drive rear panel (1). Release the optical drive by lifting up on the drive release bar (2).
  • Page 33 Before removing the storage device, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 18). Remove the access panel (see Access panel on page 20). Remove the storage device: Disconnect the storage device power cable (1) and SATA cable (2) from the storage device. Squeeze and hold the drive cage release tabs (3).

  • Page 34: Memory Fan Duct

    Memory fan duct To remove the memory fan duct, use these procedures. Before removing the memory fan duct, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 18). Remove the access panel (see Access panel on page 20).

  • Page 35: Memory Fan

    Lift the front card guide and fan (4) as far as the front card guide and fan cable allows. Disconnect the front card guide and fan cable (5) from the system board. Remove the front card guide and fan. To install the front card guide and fan, reverse the removal procedure. Memory fan To remove the memory fan, use these procedures.

  • Page 36: Rear Fan

    Disconnect the memory fan cable (4) from the system board. Remove the memory fan. To install the memory fan, reverse the removal procedure. Rear fan To remove the rear fan, use these procedures. Before removing the rear fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 18).

  • Page 37: System Board

    Disconnect the rear fan cable (3) from the system board. To install the rear fan, reverse the removal procedure. System board To remove the system board, use these procedures. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 38: Power Supply

    (8) Drive SATA cables (up to 6 locations) (9) Front card guide and fan cable Remove the nine Torx15 M3.0 × 6.0 screws (1) that secure the system board to the computer. Use the heat sink to slide the system board (2) away from the computer rear chassis, and then remove the system board (3).

  • Page 39: Heat Sink

    Remove the memory fan duct (Memory fan duct on page 26). Remove the front card guide and fan (see Front card guide and fan on page 26). Remove the memory fan (Memory fan on page 27). Remove the system board (see System board on page 29).

  • Page 40: Processor

    In the sequence indicated on the label on the heat sink, loosen the four slotted Torx30 captive screws (2) that secure the heat sink to the computer. IMPORTANT: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
  • Page 41 Remove the processor (4) from the processor holder by lifting it straight up. IMPORTANT: Do not handle the pins in the processor socket. These pins are fragile, and handling them could cause irreparable damage. If pins are damaged, you might have to replace the system board.
  • Page 42 Chapter 4 Removal and replacement procedures...

  • Page 43: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 44: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 45: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.

  • Page 46: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 47: Times

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 48: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 49: Blinking)

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 50: Disk Drive Transaction Problem

    Disk drive transaction problem Use this information to troubleshoot the computer. Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications.

  • Page 51: Computer Will Not Boot From Hard Drive

    Computer will not boot from hard drive Use this information to troubleshoot the computer. Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced >...

  • Page 52: Computer Appears To Be Locked Up While Recording Audio

    Headphones or devices connected to the line- Turn on and use headphones or external speakers, if connected, or out connector mute the internal speaker. disconnect headphones or external speakers. Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds.

  • Page 53: Printer Will Not Turn On

    The correct printer drivers for the application Install the correct printer driver for the application. are not installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.

  • Page 54: Mouse Does Not Respond To Movement Or Is Too Slow

    Cause Solution Keyboard connector is not properly Shut down the computer, reconnect the keyboard, and then restart the connected. computer. Program in use has stopped responding Shut down your computer using the mouse, and then restart the to commands. computer. Keyboard needs repairs.

  • Page 55: A New Device Is Not Recognized As Part Of The System

    to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 56: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 57: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 58: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 59: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 60: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 61: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 62 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft® for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Chapter 5 Troubleshooting without diagnostics...

  • Page 63: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 64: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 65 Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, then a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 66 Table 6-1 Computer Setup Main (continued) Option Description BIOS Event Log View BIOS Event Log Displays a list of events, alerts, or warnings that have been logged since the log was last cleared. Export to USB Key Saves a file named BiosEventLog.txt containing the log entries to an inserted USB storage device. Clear BIOS Event Log on Next Boot When selected, the BIOS clears the event log when the user saves and exits.
  • Page 67 Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery Computer Setup Main application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on...

  • Page 68: Computer Setup Security

    Table 6-1 Computer Setup Main (continued) Option Description Change date and time Lets you update system date and time. System IDs Lets you set the following values: Asset Tracking Number ● Ownership Tag ● Replicated Setup Backup current settings to USB device Saves system configuration to a formatted USB flash media device.
  • Page 69 Table 6-2 Computer Setup Security (continued) Option Description Create POST Power-On Lets you change or delete power-on password. The power-on password prompt appears after a Password power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
  • Page 70 Verify Boot Block on every boot: Select to enable HP SureStart. Default is disabled. ● Network Controller Configuration Restore: Select to restore the network controller parameters to the factory state saved in the HP Sure Start Private nonvolatile (flash) memory. This setting is available only on computers with built-in NIC. NOTE: This process can take up to 30 seconds.
  • Page 71 (any modification to HP firmware) while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 72 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 73 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 74: Computer Setup Advanced

    ■ Stop: Show boot failed message only if no boot devices are found. ■ UEFI Diagnostics: Start the HP UEFI Diagnostics Tool to check if device issues found. ■ Restart: Restart the computer to if boot device is not found.
  • Page 75 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 76 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure Storage Controller for VMD Enables VMD RAID Controller. Default is enabled. Turbo-boost (Intel products only) Allows Intel Turbo Boost Technology to improve performance when operation conditions allow. Default is enabled.
  • Page 77 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. Performance Control (High Performance Mode/Performance Mode/Quiet Mode) Lets you prioritize variations of acoustics over performance or performance over acoustics.
  • Page 78 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 79 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 80 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 81 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Intel Management Engine(ME) Options (Intel only) Lets you enable the Intel Management Engine. Default is enabled. Intel Active Management Technology (AMT) Allows you to discover, repair, and protect networked computing devices. Default is disabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device.
  • Page 82 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 83: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 84 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be may need to be replaced.
  • Page 85 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 86 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive is about to fail. (Some hard...
  • Page 87 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 88 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless Replace with a supported module. module installed in the system that is not supported and has been disabled.

  • Page 89: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned.
  • Page 90 Table 7-2 Beep pattern error identification Number of long beeps/blinks Error category Not used BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ●...
  • Page 91 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description System board The embedded controller cannot find valid firmware. The embedded controller has timed out waiting for the BIOS. The embedded controller has timed out waiting for BIOS to return from system board initialization.

  • Page 92: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 55 for information about backing up the BIOS settings.
  • Page 93 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.

  • Page 94: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from the Start menu or HP Support Assistant.

  • Page 95: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 96: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 97: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 98: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 99 Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings. Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.

  • Page 100: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 101: Restoring And Recovering Your System

    Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 93 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your Restoring and recovering your system...

  • Page 102: Changing The Computer Boot Order

    HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information.

  • Page 103: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 104 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 105: Nonvolatile Memory Usage

    HP Sure Start 32 MB Provides Data cannot be written This memory is flash (select protected to this device via the protected by the HP models only) backup of host processor. The Sure Start Embedded critical content is managed Controller.
  • Page 106 A utility must be Computer Setup (BIOS) used for writing or a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions. Intel 1.5 MB or 7...

  • Page 107: Questions And Answers

    Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile Amount (Size) Does this Does this What is the How is data entered into How is this memory memory type memory memory purpose of this memory? write-protected? store retain data this customer when...

  • Page 108: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 109 To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Using HP Sure Start (select products only)

  • Page 110: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V ac to 120 V ac or 220 V ac to 240 V ac. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 111 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 112: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 216 mm 8.5 in Width 551 mm 21.7 in Depth 445 mm 17.5 in Approximate weight 31.7 kg maximum, 22.4 kg 70.0 lbs maximum, minimum, 23.7 kg typical 49.4 lbs minimum, (exact weights depend 52.2 lbs typical (exact...

  • Page 113: Linux Technical Notes

    HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/%20linux_hardware_matrix.

  • Page 114: Hyper-Threading Technology

    (grub example below): kernel /vmlinuz ... rdblacklist=nouveau nouveau.modeset=0 This action is applied by HP installers but must be applied and restored under other circumstances. To customize display characteristics and resolutions when the computer is using an NVIDIA driver, run...

  • Page 115: Amd Graphics Workstations

    The access to repositories allows the installer to satisfy dependencies, including the basic build environment (compilers and linkers) needed to build the amdgpu-pro version of the kernel driver. HP might at some time post a particular tested version of the amdgpu-pro driver on support pages at hp.com.

  • Page 116: Index

    36 battery disposal 8, 14, 15 High Performance Mode 69 deleting a Power-On password 84 battery replacement 22 HP PC Hardware Diagnostics UEFI deleting a Setup password 84 downloading 89 beep codes 81 drive carrier failure ID code 88...
  • Page 117 RJ-45 (network)(AMT PCIe slots, identifying 4 USB flash drive 93 enabled) 4 Performance Control 69 recovery media 92 Performance Mode 69 creating using HP Cloud Recovery ports Download Tool 92 Ethernet ports 4 keyboard creating using Windows USB SuperSpeed 2, 4...
  • Page 118 8, 11 tools, servicing 8, 14 Torx T15 screwdriver 8, 14 troubleshooting without diagnostics 35 USB SuperSpeed port with HP Sleep and Charge, identifying 2 USB SuperSpeed port, identifying 2, 4 USB Type-C ports, identifying 2 using Computer Setup Utilities 55...

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