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User Manual
SNOW-AAE (SBB-SNOWAAE/**, SBB-SNOWAAEX**)
The colour and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect
(i.e., where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
© Samsung
Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Table of Contents
Related Manuals for Samsung SNOW-AAE
Summary of Contents for Samsung SNOW-AAE
- Page 1 You will be informed of the administration fee amount before a technician visits. © Samsung Samsung owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited. Trademarks other than Samsung are property of their respective owners.
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Page 2: Table Of Contents
Reverse Side When content is running Source Interface Gender Card (I/G Card) Available menu Web Browser BRIDGE BOX File Formats Compatible with Player Samsung Workspace Remote Control Multi View Schedule Prior to Installation URL Launcher Precautions for installation URL Launcher Settings... - Page 3 Off Timer fault Holiday Management Others Troubleshooting Guide Ticker Licence Requirements Before Contacting Samsung WEEE Customer Service Centre Correct Disposal of This Product (Waste Testing the Product Electrical & Electronic Equipment) Checking the Resolution and Frequency Correct disposal of batteries in this product 88...
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Page 4: Before Using The Product
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). -
Page 5: Electricity And Safety
Product failure, an electric shock or fire may result from a damaged Only use the power cable provided with your product by Samsung. Do not use the cable. power cable with other products. -
Page 6: Installation
If the product is installed in an unusual location, the surrounding environment may Keep the remote control batteries and the small accessories out of the reach of cause a serious quality problem. Therefore, be sure to contact Samsung Customer children. Ensure children do not swallow any of them. - Page 7 If foreign substances such as water enter the product, be sure to disconnect the Insert each battery so that its polarity (+, –) is correct. power cord. Then contact Samsung Customer Service Centre. If the polarity is not correct, the battery may rupture or the internal fluid may leak, •...
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Page 8: Cleaning
Cleaning Warning Do not spray water or cleaner directly on the product. • The product’s surface may be damaged, or the markings may be erased. • An electric shock or fire may result. Caution When cleaning, be sure to disconnect the power plug and wipe gently with a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches. -
Page 9: Preparations
Chapter 02 Preparations Checking the Components " Contact the vendor where you purchased the product if any components are missing. Warranty card Batteries (AAA x 2) " The appearance of the components Simple User Guide Power cord Remote Control (Not available in some (Not available in some may differ from the images shown. -
Page 10: Parts
Parts Front Side " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description Dedicated to service technicians. SERVICE " This port is for servicing only and has no user function. Do not connect a cable to this port. Turn the product on or off. -
Page 11: Reverse Side
Reverse Side " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DC 24V Connects to the AC/DC adapter. RS232C Used for service purposes. Connects to a audio device using the optical(digital) cable. HDMI Connects to a source device using a HDMI cable or HDMI-DVI cable. -
Page 12: Interface Gender Card (I/G Card)
Interface Gender Card (I/G Card) " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description DATA (Reverse) Connects to the DATA port on the last cabinet using an OCM cable. DATA (Forward) Connects to the DATA... -
Page 13: Bridge Box
BRIDGE BOX " The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Parts Description BLUETOOTH / WI-FI Connects to the Bluetooth/Wi-Fi module using the Bluetooth/Wi-Fi module cable. Connects to the BLUETOOTH / WI-FI port on the first cabinet using the enclosed 24 Pin System Cable. -
Page 14: Remote Control
Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. "... - Page 15 Display information about the MagicInfo Quickly select frequently used functions by mode. pressing it while a content is playing. Move to the upper, lower, left or right menu, or adjust an option's setting. Confirm a menu selection. Return to the previous menu. Exit the current menu.
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Page 16: Prior To Installation
Prior to Installation Installing S-Box on Rack Case " The colour and shape of parts may differ from what is shown. Specifications are subject to Precautions for installation change without notice to improve quality. • It is recommended that this device be installed in a 19-inch rack case, rather than under general consumer environment conditions. -
Page 17: Connecting And Using Devices
Chapter 03 Connecting and using devices Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. • A PC can be connected to the product in a variety of ways. "... -
Page 18: Connection Using An Hdmi-Dvi Cable
If this is the case, make sure to turn on the product first before turning on your " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung shall not be held responsible for any issues from using a cable that is not VESA compliant. -
Page 19: Connecting To A Video Device
Connecting to a Video Device Connection Using an HDMI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Using an HDMI Cable or HDMI to DVI Cable •... -
Page 20: Connecting The Lan Cable
Connecting the LAN Cable Connecting a Optical Cable " Connecting parts may differ in different products. " Connecting parts may differ in different products. ONE CONNECT • Use special caution to ensure that the connector is connected correctly. Incorrect connection •... -
Page 21: Changing The Input Source
Edit → E Edit the name and device type of a connected external device. MagicInfo S Web Browser Screen Mirroring Samsung Workspace Multi View HDMI 2 HDMI 1 • The list can include the following source devices. Source devices on the list differ depending on the selected source. -
Page 22: Web Browser
If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Set the website to display when the web browser is refreshed. Results page. Choose the search engine you want to use. • Samsung Display Custom • Google / Bing Custom Enter the URL to set as the home page. - Page 23 Read Before Using the Web Browser Function Privacy & Security Read this information before using the Web Browser function. Ask websites not to track you. Do Not Track • File download is not supported. • Use / Do not use •...
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Page 24: Samsung Workspace
HDMI, and 4 HDMI is selected, • Samsung DeX: Connect to your Samsung mobile device from your device. the screen appears depending on the number of the connected devices. • Microsoft 365: Collaborate with online versions of Microsoft 365. •... -
Page 25: Multiple Display Control
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9... -
Page 26: Lan Cable
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Pin No Standard Colour Signal Male type PLUG White and orange (3.5ø) Orange White and green... - Page 27 Cross LAN cable (PC to PC) • Connector: RJ45 Direct LAN cable (PC to HUB) RJ45 Signal Signal Signal Signal...
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Page 28: Connection
Connection • Connection 1 " Ensure that you connect the RS232C adapter to the RS232C port on the product. e.g.) 4 x 4 PC → S-Box → I/G Card → First cabinet First I/G Card First cabinet RS232C ONE CONNECT ONE CONNECT DATA (Forward) - Page 29 • Connection 2 First cabinet Last cabinet ONE CONNECT ONE CONNECT DATA (Forward) DATA DATA DATA...
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Page 30: Control Codes
Control Codes E.g. Power On & ID=0 Header Command Data length Data 1 Checksum Viewing control state (Get control command) 0xAA 0x11 "Power" Header Command Data length Data 1 Header Command Data length Checksum 0xAA 0x11 0xAA Command type • To control all devices connected by a serial cable simultaneously irrespective of IDs, set the ID as "0xFE"... - Page 31 Power control Input source control • Function • Function A product can be powered on and off using a PC. The input source of a product can be changed using a PC. • Viewing power state (Get Power ON / OFF Status) •...
- Page 32 Safety Lock • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum PC can be used to turn the Safety Lock On function on or off on a product. "Input 0xAA 0xFF 0x14 Source" This control is available regardless of whether or not the power is turned on. •...
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Page 33: Using Led Signage Manager
Using LED Signage Manager Uninstalling If there is an issue with the software, follow the steps below to uninstall the software. " The uninstall process may vary, depending on the computer operating system. This user The LED Signage Manager software allows you to easily control multiple display devices from guide assumes that Windows 7 is used. -
Page 34: Player Feature
Chapter 05 Player feature Accessible using the button on the remote control. Player Description Select between internal or external memory. → Player → E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •... -
Page 35: When Content Is Running
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control. -
Page 36: File Formats Compatible With Player
File Formats Compatible with Player Template files(*.LFD) • Supported file systems include FAT32 and NTFS. Restrictions • A file with a vertical and horizontal resolution larger than the maximum resolution cannot • Check that you have Contents and Schedules folders published to the USB storage device. be played. - Page 37 Content Frame rate Bit rate File Extension Container Video Codec Resolution Audio codecs (fps) (Mbps) 3840 x 2160: 60 *.avi H.264 BP/MP/HP 3840 x 2160 1920 x 1080: 120 *.mkv 7680 x 4320: 60 *.asf HEVC (H.265 - Main, Main10) 7680 x 4320 3840 x 2160: 120 *.wmv...
- Page 38 Frame rate Bit rate File Extension Container Video Codec Resolution Audio codecs (fps) (Mbps) 1920 x 1080 VP9 (Profile 0, profile 2 supported) 3840 x 2160 *.webm WebM Vorbis 7680 x 4320: 60 7680 x 4320 3840 x 2160: 120 *.rmvb RMVB RV8/9/10 (RV30/40)
- Page 39 Video Image • 3D video is not supported. • Compatible image file format: JPEG, PNG, BMP • Content with a resolution larger than the resolution specified in the table above is not " 32-bit, 24-bit and 8-bit BMP files are supported. supported.
- Page 40 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension: ppt, pptx – Extension: pdf – Extension: .doc, .docx – Version: Office 97 ~ Office 2013 – Version: Office 97 ~ Office 2013 •...
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Page 41: Schedule
Schedule You can check the schedule imported from a selected storage device. " To play the schedule, you must enter the channel that created the schedule. → Schedule → E Description Select the saved location of the schedule. Schedule Wednesday, January 13, 12:00 AM Create/Edit/Delete/View schedule of content playback. -
Page 42: Url Launcher
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " To use the URL Launcher feature, set Play via URL Launcher in System. (m MENU → System → Play via →... -
Page 43: Url Launcher Settings
URL Launcher Settings " For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. • Install Web App: Enter URL to install the web application. • Install from USB Device: Install the web application from the USB storage device. →... -
Page 44: Clone Product
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. → Clone Product → E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the Clone Product... -
Page 45: Id Settings
ID Settings Assign an ID to a set. Device ID → ID Settings → E Set a unique ID number for each product. (Range: 1~225) " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. PC Connection Cable Select which type of cable you are using to connect the display to the PC. -
Page 46: Video Wall
Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the →... -
Page 47: Screen Position
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number. -
Page 48: Network Status
Network Status Check the current network and Internet connection. → Network Status → E Network Status " The displayed image may differ depending on the model. -
Page 49: On/Off Timer
On/Off Timer " You must set Clock Set before you can use this feature. On Timer → On/Off Timer → E On Timer so that your product turns on automatically at a time and on a day of your choice. The product turns on according to the settings of the specified input source. -
Page 50: Off Timer
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product. -
Page 51: Ticker
Ticker Input text while a video or image is displayed and display the text on the screen. • / On: Set whether or not to use Ticker. • Message: Enter a message to display on the screen. → Ticker → E •... -
Page 52: Menu
Chapter 06 Menu Picture Description Picture Mode Select the picture mode that best suits your viewing environment. • Dynamic Natural Movie Live Calibration LED Brightness Adjust the brightness of the LED Screen. " Lowering the brightness of the LED screen reduces power consumption. Backlight Contrast Sharpness... - Page 53 Description Advanced Settings Colour Adjust the colour saturation levels. Colour saturation intensifies as the value nears 100. (Range: 0~100) Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values intensifies the saturation of red and green colours. (Range: 0~50) White Balance Adjust the colour temperature of the picture so that white objects appear brighter.
- Page 54 Description Advanced Settings Input Signal Plus Expands the input signal range for HDMI and DP connections. " When Input Signal Plus is set to On, up to the 7680 x 4320 @ 60 Hz resolution is supported. When Input Signal Plus is set to Off, up to the 3840 x 2160 @ 60 Hz resolution is supported.
- Page 55 Description LED Picture Size Choose size and aspect ratio picture displayed on screen. Output Resolution Provides optimised pictures according to the LED screen resolution. • 8K / 4K LED Picture Size Choose size and aspect ratio picture displayed on screen. To manually adjust the LED picture size, select Custom.
- Page 56 Description LED HDR Set options to provide an optimal HDR effect. When using multiple S-Boxes, if you set LED HDR to On, the images qualities of the S-Box outputs may differ. To prevent this, set the sub functions of LED HDR to Off.
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Page 57: Onscreen Display
OnScreen Display Description Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. " This function may not be supported depending on the model. Source Content Orientation Rotate the product screen orientation. "... -
Page 58: Network
Network Description Network Status You can check the current network and Internet status. Open Network Settings Configure network settings to connect to an available network. Network Type You can check the current network and Internet status. " Network Type menu may not be available in Wired models. -
Page 59: Network Settings (Wired)
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below. - Page 60 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
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Page 61: Network Settings (Wireless)
" If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network. - Page 62 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...
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Page 63: Use Wps
Use WPS " This function may not be supported depending on the model. How to set up using Use WPS If your router has a Use WPS button, follow these steps. Network Type Wireless from the Open Network Settings page. Select WPS, press E. - Page 64 " Enter the server IP address and port number. Use 7001 as the port number. (If unable to connect to the server using port number 7001, check with your server administrator to find the correct port number and then change the port number.) " For the MagicInfo Server user guide, visit the following website: http://displaysolutions.samsung.com → Support → Resources → MagicInfo Web Manual.
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Page 65: System
System Description Accessibility Voice Guide Settings • Voice Guide Switch Voice Guide on or off. The language used for Voice Guide will be the same as the current menu language. " Volume, Speed Pitch are enabled only when Voice Guide is set to On. - Page 66 Description Start Setup Go through the initial setup steps like you did the first time you used this product. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function.
- Page 67 Description Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. Primary Source Recovery Select whether to restore the selected primary input source when a primary input source is activated. "...
- Page 68 Description Power and Energy Saving Brightness Optimization Automatically adjust the picture brightness based on the ambient light level. " If the screen contrast is not sufficient, set the Brightness Optimization to Off. " If the Brightness Optimization is Off, it may not comply with energy standards. •...
- Page 69 Description External Device Manager Manage external devices connected to your signage. " This function may not be supported depending on the model. Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. "...
- Page 70 Description Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. " This function may not be supported depending on the model. Change PIN Change your 4-digit Personal Identification Number (PIN).
- Page 71 MagicInfo Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http:// displaysolutions.samsung.com) " When published to a USB device, your Published Content is saved to Contents and Schedules folders in the root folder of the connected USB device.
- Page 72 Anynet+ is a function that enables you to control all connected Samsung devices that support Anynet+ with your Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it.
- Page 73 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
- Page 74 " You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " When there are multiple numbers of external USB connections, the product will attempt to download the custom logo from the last device that has been connected to the product.
- Page 75 Description General DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14. " This device cannot be used as a medical diagnostic device, even if the DICOM Simulation Mode is enabled. "...
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Page 76: Support
This is the software version already installed in the product. Contact Samsung You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Go to... -
Page 77: Troubleshooting Guide
Chapter 07 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre " Before calling Samsung Customer Service Centre, test your product Testing the Product as follows. If the problem persists, contact Samsung Customer Service Check if your product is operating normally by using the product test function. -
Page 78: Check The Followings
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card. - Page 79 Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
- Page 80 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
- Page 81 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Other issue The product smells like plastic. The plastic smell is normal and disappears over time. Check the cable connection and connect it again if required.
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Page 82: Specifications
Power Supply * Based on the AC voltage of the adapter. For the DC voltage " For detailed device specifications, visit the Samsung website. of the product, refer to the product label. " Update to the latest software to ensure support for the IW, IF series cabinets. -
Page 83: Preset Timing Modes
The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is Model Name SNOW-AAE (SBB-SNOWAAE/**, SBB-SNOWAAEX**) measured in kHz. Horizontal Frequency 30 ~ 264 kHz (DP, HDMI 4), 30 ~ 135 kHz (HDMI 1~3) " Vertical Frequency... - Page 84 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution HDMI 1~3 HDMI 4 Multi View (kHz) (Hz) (MHz) (H/V) VESA, 800 x 600 48.077 72.188 50.000 P / P VESA, 800 x 600 46.875 75.000 49.500 P / P Mac, 832 x 624 49.726 74.551 57.284...
- Page 85 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Resolution HDMI 1~3 HDMI 4 Multi View (kHz) (Hz) (MHz) (H/V) CTA-861 VIC 16, 1920 x 1080 67.500 60.000 148.500 P / P CTA-861 VIC 18, 720x576 31.250 50.000 27.000 N / N CTA-861 VIC 19, 1280x720 37.500 50.000...
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Page 86: Appendix
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •... -
Page 87: Licence
Licensing Administrator, Inc. in the United States and other countries. Open Source License Notice In the case of using open source software, Open Source Licenses are available on the product menu. For information on the Open Source License Notice, contact Samsung Open Source (http:// opensource.samsung.com) -
Page 88: Weee
WEEE Correct Disposal of This Product (Waste Electrical & Correct disposal of batteries in this product Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the battery, manual or packaging indicates that the batteries (Applicable in countries with separate collection systems) in this product should not be disposed of with other household waste at the end This marking on the product, accessories or literature indicates that the product of their working life.