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Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Center in your country.
Problem
The appliance does not respond when
the on/off button is pushed.
The battery is charged and attached,
but the appliance cannot be switched
on.
The appliance is charging very slow.
The charging station is not stable on
the wall.
The appliance has a lower suction
power than usual.
The nozzle or the full appliance shuts
off during cleaning.
Dust escapes from the appliance.
Possible cause
The battery is empty.
The temperature of the appliance is too
hot or too cold.
There is an over current in the appliance.
The appliance is still connected to the
adapter.
An external adapter or an adapter from
other appliances is used.
The screws holding the charging station
are loose.
The screws are not the right size.
The charging station is not attached to a
stable wall.
The filter and the cyclone are dirty.
The dust container is not attached properly
to the appliance.
The filter is old.
The motor of the appliance is damaged.
The brush roll is stuck or objects are stuck
in the air flow channel.
The filter and the cyclone are dirty.
The filter is dirty.
The filter is not present in the appliance.
Something is blocking the cyclone.
The dust container is not properly attached
to the appliance.
The appliance is rotated or flipped when
the power is off.
Solution
To charge the battery, connect the appliance to the
charging station or attach the handheld vacuum cleaner
directly to the power plug of the adapter.
Make sure the appliance is used at a temperature between
0 °C to 35 °C.
Wait for 30 seconds before restarting the appliance.
If you have checked the above and the appliance still does
not charge, take it to a Philips service center or contact the
Consumer Care Center.
Remove the appliance from the adapter before restarting
it.
If you have checked the above and the appliance still does
not charge, take it to a Philips service center or contact the
Consumer Care Center.
Charge the appliance with the supplied adapter.
Tighten the screws.
Mount the charging station with the supplied screws.
Check that the wall on which the charging station will be
mounted is stable.
Empty the dust bucket. Clean the filter and the cyclone (Fig.
6). Make sure the filter is washed at least once a month,
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
Make sure the dust container is attached properly.
You can buy new filters in the online Philips shop at
www.philips.com/support or at your Philips dealer.
If you have checked the above and the appliance still has a
lower suction power than usual, take it to a Philips service
center or contact the Consumer Care Center.
Take the appliance to a Philips service center or contact the
Consumer Care Center.
Check the nozzle and air flow channel for stuck objects and
remove any blocking object. Restart the appliance.
Empty the dust bucket. Clean the filter and the cyclone.
Make sure the filter is washed at least once a month (Fig. 6)
when using the appliance regularly. Make sure hair and dirt
stuck in the cyclone are removed.
If you have checked the above and the appliance still does
not work, take it to a Philips service center or contact the
Consumer Care Center.
Clean the filter. See also the quick start guide.
Make sure that the filter is in the appliance and assembled
correctly.
Check the cyclone for stuck objects and remove any object
blocking the cyclone. Also ensure all hair and dirt stuck in
the cyclone are removed.
Empty the dust container and attach the dust container
correctly to the appliance.
Keep the appliance upright when the power is off.
7
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